Quality Management Flashcards
1
Q
Project Quality Management - Overview
A
Plan
perform quality assurance
Control quality
2
Q
Quality Management Concepts
A
Deming (PDCA), Juran, Ishikawa, Crosby
3
Q
PMI Structured approach to quality management
A
Plan quality
Perform quality assurance
Perform quality control
4
Q
Cost of Quality
A
Cost of conformance (prevention and appraisal costs)
Cost of non-conformance (failure costs)
marginal analysis
5
Q
7QC tools
A
- process flow
- Ishikawa/fishbone
- ABC analysis
- Histogram
- control chart
- Pareto chart
- Scatter diagram
6
Q
7QA tools
A
- affinity diagram
- process decision program chart (PDPC)
- Interraltionship diagraph
- Tree diagram
- prioritization matrix
- matrix diagram
- network diagram
7
Q
Six Sigma
A
Define, measure, analyze, improve, control
99.9999998%
8
Q
Process Audits
A
- Audit
- System audit
- Process audit
- Layered process audit
- Certification audit
9
Q
8D
A
- Problem solving team
- Problem description
- Containment actions
- Root cause analysis
- Corrective actions
- Introduction of corrective actions
- Prevention of non-conformity
- Final meeting
