Quality ITTOs

Question 1

Name the KEY tools for Plan Quality Management (6)

Answer 1

Cost-Benefit Analysis
Cost of Quality
Seven Basic Quality Tools (7QC Tools)
Benchmarking
Design of Experiments 
Flowcharting

Question 2

Name the KEY outputs of Plan Quality Management (4)

Answer 2

Quality Management Plan
Process Improvement Plan
Quality Metrics
Quality Checklists

Question 3

Name the KEY inputs to Plan Quality Management (4)

Answer 3

Project Management Plan:
- Scope, Schedule, and Cost Baselines

Requirements Documentation

Stakeholder Register

Risk Register

Question 4

Why is the Scope Baseline an input to Plan Quality Management?

Answer 4

Technical issues & acceptance criteria affect quality needs

Question 5

Why is the Stakeholder Register an input to Plan Quality Managment?

Answer 5

Stakeholders who impact and are interested in quality.

Question 6

What is Benchmarking?

Answer 6

Comparing project practices to best practices.

Ideas for improvement.

Question 7

What is Cost-Benefit Analysis?

Answer 7

Analyzing benefits gained vs. money spent.
Less rework.
Higher productivity.
Lower costs.
Stakeholder satisfaction.

Question 8

Design of Experiments

Answer 8

Statistical method that helps identify FACTORS that might INFLUENCE specific VARIABLES of a product or process

Question 9

What is Flowcharting?

Answer 9

Graphical representation of a process, showing interrelationships

Question 10

What is Cost of Quality Tool/Technique?

Answer 10

Focus on defects.
Compare cost of conformance vs. non-conformance.

Conformance costs (training, design, etc.)
Appraisal costs (testing, inspections, audits)

Non-conformance costs (re-work, scrap)
Failure found by customer (liabilities, warranty work, recalls, reputation)

Question 11

Quality Checklists are an output of Plan Quality Managment.

What are Quality Checklists?

Answer 11

Usually component specific.

Used to verify set of required steps have been performed.

Question 12

Quality Metrics are part Plan Quality Management.

What are Quality Metrics?

Answer 12

Describes how quality control will MEASURE attributes.

Ex: functions, mean time between failure, failure rates, etc.

Question 13

Process Improvement Plan is an output of Quality Management Plan.

What is Process Improvement Plan?

Answer 13

Details STEPS to ANALYZE PROCESSES to ENHANCE their value.