Critical Tools & Techniques Flashcards
1
Q
Collect Requirements Tools & Techniques
A
Collect Requirements Tools & Techniques -
Purpose: Determine and document stakeholder needs and requirements.
- Interviews, Focus Groups
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Group Creativity Techniques
- Mind maps
- Affinity Diagram
- Nominal Group Technique (brainstorming + voting)
- Multi-Criteria Decision Analysis
- Delphi Technique
- Brainstorming
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Group Decision Making Method
- Unanimity
- Majority
- Plurality
- Dictatorship
- Context Diagram (Use Cases) - inputs/outputs and actors
- Prototypes, Observations
- Document Analysis
2
Q
Plan Quality Management Tools & Techniques
A
Plan Quality Management Tools & Techniques -
- Cost-Benefit Analysis - benefits vs. money to achieve desired quality
- Cost of Quality - all costs over life of product to conform or prevent non-conformance
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7 Basic Quality Tools (7QC)
- Cause and Effect Diagram - Ishikawa Fishbone Diagram
- Flowchart - “process map” shows system flow from beginning to end. SIPOC.
- Checksheet - “tally sheet” to track quality problems
- Pareto Diagram - Bar chart arranges most frequent to least frequent problems.
- Histogram - displays data in bars or columns. Can see most pressing problems.
- Control Chart - determines if results of a process are within acceptable limits.
- Scatter Diagram - tracks 2 variables to determine their relationship.
- Benchmarking - looking at other projects to get improvement ideas.
- Design of Experiements - experimentation to determine what variables will improve quality.
- Flowcharting
- Statistical Sampling - take sampling of population if you believe not many defects or studying population would take too long or cost too much or be too destructive.
- Meetings
3
Q
Identify Risks Tools & Techniques
A
Identify Risks Tools & Techniques -
-
Diagramming Techniques
- Cause & Effect Diagrams - Ishikawa Fishbone Diagram
- Flowcharts / Process Maps - system flow & interactions. SIPOC
- Influence Diagrams - shows causal influences, etc.
-
Information Gathering Techniques
- Brainstorming
- Delphi Technique - email
- Funnel Analysis - interview from broader to specific questions
- Root Cause Analysis - discover underlying causes. Ex: 5-why method
- Checklist Analysis - checklist of risk categories
- SWOT Analysis
- Documentation Reviews
4
Q
Perform Quality Assurance Tools & Techniques
A
Perform Quality Assurance Tools & Techniques -
-
Quality Management & Control Tools:
- Affinity Diagram - organize data into groups
- Tree Diagram - Hierarchical diagrams like WBS, OBS, RBS
- Process Design Program Charts (PDPC) - used with tree diagrams. Decompose goal into steps and reviewed for risks.
- Interrelationship Digraph - see and analyze relationships among numerous different issues.
- Prioritization Matrices - matrix diagram. Criteria defined in Plan Quality Management are given scores, and the issues or solutions are ranked.
- Matrix Diagram - used for data analysis; visual representation of relationship between two or more items.
- Activity Network Diagram - can use to improve time management processes.
- Quality Audits
- Process Analysis - part of continuous improvement of processes.
5
Q
Control Quality Tools / Techniques
A
Control Quality Tools & Techniques -
7 Basic Quality Tools (7QC):
- Cause and Effect Diagram - Ishikawa Fishbone Diagram
- Flowchart - “process map” shows system flow from beginning to end. SIPOC.
- Checksheet - “tally sheet” to track quality problems
- Pareto Diagram - Bar chart arranges most frequent to least frequent problems.
- Histogram - displays data in bars or columns. Can see most pressing problems.
- Control Chart - determines if results of a process are within acceptable limits.
- Scatter Diagram - tracks 2 variables to determine their relationship.
Statistical Sampling - take sampling of population if you believe not many defects or studying population would take too long or cost too much or be too destructive.
