Quality Improvement in Healthcare

Question 1

Quality

Answer 1

• Quality: The standard of something as measured against other things of a similar kind (Meeting/Exceeding the needs of the people we serve)

Question 2

quality improvement

Answer 2

• quality improvement: Systematic, data-guided activities designed to bring about immediate, positive changes in the delivery of health care

Question 3

aim statement

Answer 3

• aim statement: A written, measurable, and time sensitive statement of the accomplishments a team expects to make from its improvement efforts

Question 4

outcome measure

Answer 4

• outcome measure: measure the impact of the system on the patient; health outcome/experience

Question 5

Process measure

Answer 5

• Process measure: measure if the parts of system are working as intended

Question 6

Balancing measure

Answer 6

• Balancing measure: measure if changes designed to improve part of the system are introducing new problems; Unintended consequences

Question 7

PDSA cycles

Answer 7

.Plan
.Do
.Study
.Act

Question 8

SMART aim

Answer 8

.Specfic
.Measureable
.Acheivable
.Realistic
.Timely

Question 9

Identify gaps

Answer 9

a. Safety: Avoiding injuries to patients from care
b. Effectiveness: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit
c. Patient-centeredness of the health system: respectful of and responsive to individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions
d. Timely: Reducing waits and sometimes harmful delays
e. Efficient: Avoiding waste, in particular waste of equipment, supplies, ideas, and energy