Quality Improvement

Question 1

Quality management

Answer 1

1-Also known as TQM
2-First used in manufacturing
3-Overall philosophy of health care that focuses on patient satisfaction

Question 2

Quality improvement

Answer 2

1- based on observations of patients
2- committees review problems and recommend new ways of doing things
3-sometimes called CQI

Question 3

Quality assurance

Answer 3

External auditors may be involved
Nurses review nurses
Chart audits

Question 4

Steps of research process (8)

Answer 4

1-defining the problem
2- reviewing literature 
3- formulating a research question  and hypothesis
4- designing research study
5- choosing a sample
6- collecting data
7- Interpreting data
8- drawing conclusions