quality control / assurance Flashcards
1
Q
what is quality control?
A
a part of quality assurance that involves inspection and testing of a product, during or immediately after production
2
Q
what is quality assurance?
A
planned activities used to monitor the quality of a product throughout the entire design, development and manufacture stages (whole philosophy)
3
Q
what is an example of quality assurance?
A
TQM (total quality management)
4
Q
what is TQM?
A
strategic integrated system for achieving customer satisfaction by applying quality assurance to every stage of production