Quality and performance management Flashcards
Measurement assessment and improvement
Quality management cycle three activities
Perceived degree of excellence
Quality
The minimum acceptable or desired level of quality
Performance expectations
Review a professional performance by professionals with similar training and experience
Peer review
A special type of bar graph that displays the most frequent problem as the first bar the next most frequent as the next bar and someone also called Peretto diagram
Pareto chart
Appropriate inconsistent with diagnosis and, according to accepted standards of practice in the medical community imperative to treatment to prevent the patient’s condition or the quality of the patient care from being adversely affected
Medically necessary
A recognition confirmed by the Baldridge performance excellence program to US organizations demonstrating performance excellence
Malcolm Baldrige national quality award
A performance improvement approach aimed at eliminating waste; also called Lean manufacturing or lean thinking
Lean
An entity your business with systems in place that are exceptionally consistent in accomplishing goals and avoiding potentially catastrophic errors
High reliability organization
The process of collecting and evaluating information on hazards associated with a process
Hazard analysis
Graphic representation of a process
Flow chart
Graphic representation of the relationship between outcomes and the factors that influence them; sometimes called Ishikawa or or cause-and-effect diagram
Fishbone diagram
Systematic assessment of a process to identify the location, cars, and consequences of potential failure for the purpose of eliminating or reducing the chances of failure; also called failure mode, effects, and criticality analysis and healthcare failure mode and effects analysis
Failure mode and effects analysis
Data describing the extent to which current best evidence is used in making decisions about patient care
Evidence-based measures
Movement, waiting, over processing, defects, inventories, transportation, design and overproduction
Eight types of waste Muda eliminated during lean projects
Descriptions of key patient care interventions for a condition, including diagnostic tests, medication, and consultants, which is completed as described expected to produce desired outcomes
Clinical Paths
A written declaration of an improvement teams purpose
Charter
Experienced healthcare professionals I eat doctors and nurses social workers who work with patients providers and ensures to coordinate medically necessary inappropriate healthcare services
Case managers
Comparison of one’s own organization with other companies to learn about potential best practices
Benchmarking
A framework for displaying system level performance measures; a component of a structured performance management system that lines in an organizations vision and mission with operational objectives
Balanced scorecard
The health services research arm of the US Department of Health and Human Services; the lead federal agency for research on healthcare quality, cost, outcomes, and patient safety
Agency for healthcare research and quality
Setting quality objectives and specifying operational processes and related resources needed to fill the objectives
Quality planning
A process for monitoring and evaluating to use delivery and cost effectiveness of healthcare services
Utilization review
The application of statistical methods to identify and control performance
Statistical process control
Performance expectations established by individuals or groups
Standards
A tool used to identify groups and individuals who will be affected by a process change and his participation and support our crucial to realizing successful outcomes
Stakeholder analysis
A discipline methodology for process improvement that plays a wide set of tools following rigorous data analysis to identify sources of variation in performance and ways of reducing the variation; six sigma quality is a rate of fewer than 3.4 defects per 1 million opportunities
Six sigma
Healthcare that is safe effective patient centered timely efficient and equitable
Six quality Aimed Institute of medicine
An adverse event involving death or serious physical or psychological injury or risk care of that signals the need for immediate investigation and response
Sentinel event
A structured process for identifying the underlying factors that caused an adverse event
Root cause analysis
The process of defining analyzing and quantifying the hazards in a process which typically results in a plan of action undertaken to prevent the most harmful risks to minimize their consequences
Risk analysis
An improvement model that supports repeated incremental improvements in a practice to optimize performance
Rapid cycle improvement
Evaluation activities and ensuring compliance with the minimum quality standards semicolon used interchangeably with Quality Control to describe actions performed to ensure the quality of a product service or a process
Quality assurance
Evaluation of patient’s medical and psychosocial needs for the purpose of determining the type of care they will need after discharge from a healthcare facility
Discharge planning
The science of examining raw data with the purpose of drawing conclusions about that information
Data analytics
A performance measurement project sponsored by the joint commission
Core measurement project
Analyzing performance of various processes and improving them repeatedly to achieve quality objectives
Continuous quality improvement
Systematically develop statements that health practitioners and patience make decisions about healthcare to be provided in specific clinical circumstances
Clinical practice guidelines
