Management and leadership Flashcards
A budgeting approach that ignores historical performance and requires management to substantiate each activity and budget item from scratch
Zero based budgeting
The principle that each employee has a single immediate supervisor who intern is responsible to another immediate supervisor and so on and along the chain of command this principle may be challenged in certain healthcare environments the operating room personnel are accountable to two bosses the operating room manager and a surgeon
Unity of command
Employees who work the night shift and therefore rarely or never see the department manager management must take alternative approaches to communicate with and engage these employees
Third shift
A theory that employees perform best under a management style based on general supervision democratic techniques consultation with subordinance all decisions and little reliance on Coors and air control a management approach that advocates for a wide span of management and decentralize authority to Lowest staff level possible
Theory Y (Consultive Supervision)
A theory that employees perform best under supervision that involves close control centralized authority authoritarian practices and minimal participation of the subordinance in the decision making process and you spell approaching chaotic situation or work environments when employees like ambition imagination or the desire to be involved in daily decisions
Theory X autocratic supervision
A sophisticated information system that cuts across healthcare campuses and geography And provides immediate access to critical patient care information and healthcare guidance from specialist around the world particularly advantageous to rural and underserved areas
Telehealth and telemedicine
A type of interview that allows team members to discover strengths and weaknesses in a job applicant that are hiring manager might miss a job candidate favored by the team will be supported by the team after hiring
Team interview
Rolls assumed by a liter to organize and influence the employees in a group to achieve specified objectives
Task oriented leadership roles
The managerial function of recruiting and selecting employees who are qualified to fill the various positions needed as well as developing and retaining those employees
Staffing
A group of people committed to a common purpose with a set of performance goals for which they hold themselves mutually accountable this approach to organizing allows for expansion of the span of management and powers employees to work in groups and share authority and made it all the traditional hierarchical structure
Self-directed team
A mathematical analysis used my managers to describe how the cost of a proposed capital expenditure will be offset by additional revenue or reduction in expenses
Return on investment
A preference for things as they are perhaps because the existing environment feel safer staff reactions to a change in procedures are rules me include anxiety in attention to work or sabotage
Resistance to change
A provision of the federal false claims act that allows a private citizen to file a suit in the name of the US government
Qui Tam
A managerial function that must occur before organizing staffing influencing and controlling because it determines the framework in which these other management functions are carried out
Planning 
When asking a physician about his or her care of a patient avoid using the words you but always and never instead use term such as because and agree or disagree
Physician communication tips
A hiring to a used by human resources department’s to determine how job applicants will meet him perform examples include the Myers-Briggs type indicator emotional intelligence quotient and 360° feedback
Personality assessment
And information filtering phenomenon that causes staff to hear only part of a message about change to overcome this type of resistance leader should try selling ideas offering additional information meeting by example and providing opportunities for staff to upgrade their skills
Perceptive resistance to change
The length of time it will take for a project or capital expenditure to recover it’s cost through its revenues
Payback period
A stage and change management allowing employees to see the problem and identify a solution permits them to direct the change and reduces resistance
Overcoming resistance to change
Dynamic management function whose major principles are authority span of management and division of work
Organizing
A process that seeks to increase the health of social and technical systems such as work processes communication and shared goals
Organizational development
A detailed action plan for accomplishing the goals laid out in an organization strategic plan and typically corresponding to a fiscal year or grant cycle
Operating plan
An approach in which management shears financial statements along with operational and budget numbers with all employees in an organization so that the employees can see how the income is used to cover expenses and become motivated to reduce cost or increase sales
Open book approach
Targets that describe how goals will be achieved as measured by smart specific measurable attainable results oriented and time-limited criteria
Objectives
Standards that regulate behavior in an organization maybe set my management as well as by work groups
Norms
A systematic national approach to incident management that improves the coordination and cooperation between public and private entities in managing threats and hazards to reduce the loss of life and property and harm to the environment
National incident management system
