Management and leadership Flashcards
A budgeting approach that ignores historical performance and requires management to substantiate each activity and budget item from scratch
Zero based budgeting
The principle that each employee has a single immediate supervisor who intern is responsible to another immediate supervisor and so on and along the chain of command this principle may be challenged in certain healthcare environments the operating room personnel are accountable to two bosses the operating room manager and a surgeon
Unity of command
Employees who work the night shift and therefore rarely or never see the department manager management must take alternative approaches to communicate with and engage these employees
Third shift
A theory that employees perform best under a management style based on general supervision democratic techniques consultation with subordinance all decisions and little reliance on Coors and air control a management approach that advocates for a wide span of management and decentralize authority to Lowest staff level possible
Theory Y (Consultive Supervision)
A theory that employees perform best under supervision that involves close control centralized authority authoritarian practices and minimal participation of the subordinance in the decision making process and you spell approaching chaotic situation or work environments when employees like ambition imagination or the desire to be involved in daily decisions
Theory X autocratic supervision
A sophisticated information system that cuts across healthcare campuses and geography And provides immediate access to critical patient care information and healthcare guidance from specialist around the world particularly advantageous to rural and underserved areas
Telehealth and telemedicine
A type of interview that allows team members to discover strengths and weaknesses in a job applicant that are hiring manager might miss a job candidate favored by the team will be supported by the team after hiring
Team interview
Rolls assumed by a liter to organize and influence the employees in a group to achieve specified objectives
Task oriented leadership roles
The managerial function of recruiting and selecting employees who are qualified to fill the various positions needed as well as developing and retaining those employees
Staffing
A group of people committed to a common purpose with a set of performance goals for which they hold themselves mutually accountable this approach to organizing allows for expansion of the span of management and powers employees to work in groups and share authority and made it all the traditional hierarchical structure
Self-directed team
A mathematical analysis used my managers to describe how the cost of a proposed capital expenditure will be offset by additional revenue or reduction in expenses
Return on investment
A preference for things as they are perhaps because the existing environment feel safer staff reactions to a change in procedures are rules me include anxiety in attention to work or sabotage
Resistance to change
A provision of the federal false claims act that allows a private citizen to file a suit in the name of the US government
Qui Tam
A managerial function that must occur before organizing staffing influencing and controlling because it determines the framework in which these other management functions are carried out
Planning 
When asking a physician about his or her care of a patient avoid using the words you but always and never instead use term such as because and agree or disagree
Physician communication tips
A hiring to a used by human resources department’s to determine how job applicants will meet him perform examples include the Myers-Briggs type indicator emotional intelligence quotient and 360° feedback
Personality assessment
And information filtering phenomenon that causes staff to hear only part of a message about change to overcome this type of resistance leader should try selling ideas offering additional information meeting by example and providing opportunities for staff to upgrade their skills
Perceptive resistance to change
The length of time it will take for a project or capital expenditure to recover it’s cost through its revenues
Payback period
A stage and change management allowing employees to see the problem and identify a solution permits them to direct the change and reduces resistance
Overcoming resistance to change
Dynamic management function whose major principles are authority span of management and division of work
Organizing
A process that seeks to increase the health of social and technical systems such as work processes communication and shared goals
Organizational development
A detailed action plan for accomplishing the goals laid out in an organization strategic plan and typically corresponding to a fiscal year or grant cycle
Operating plan
An approach in which management shears financial statements along with operational and budget numbers with all employees in an organization so that the employees can see how the income is used to cover expenses and become motivated to reduce cost or increase sales
Open book approach
Targets that describe how goals will be achieved as measured by smart specific measurable attainable results oriented and time-limited criteria
Objectives
Standards that regulate behavior in an organization maybe set my management as well as by work groups
Norms
A systematic national approach to incident management that improves the coordination and cooperation between public and private entities in managing threats and hazards to reduce the loss of life and property and harm to the environment
National incident management system
A scope of supervision that results in more levels of management and may complicate communication between it increases the distance between employees and upper administration
Narrow span of control
Culture driven behavior expectations such as the type of clothing one where’s or the way when treats others
Mores
A way to energize staff by personally setting a good example leaders can model the behaviors they desire and their staff by themselves exhibiting a good work ethic showing a positive attitude talking and acting enthusiastically and optimistically rising to new challenges taking on work with energy and passion and helping others recognize the importance of their work
Modeling
A model in philosophy for primary care organization and delivery emphasizes safe high quality care that is patient centered assessable comprehensive and team based
Medical home
Formal authority granted by an organization to a supervisor and based on the supervisors position on the organizational chart also known as positional authority
Line authority
A written plan for replacing people who depart for management positions
Leadership succession plan
Approaches to providing direction implementing plans and motivating people may depend on the work to be done and the organizational setting
Leadership styles
A process by which one person tries to influence others in the performance of a task leadership is not something that is done to people but rather unlocked peoples potential to become better
Leadership
A leader ship style that creates an organizational climate in which people are left almost entirely allowed to do their own jobs but useful in an organization of professional to desire to have the capacity to work independently
Laissez-faire free rein leadership
A critical mile stone that can be used to measure progress towards an objective or goal
Key performance indicator
A component of planning that analyzes what is happening politically economically and socially and technologically in the labor market and in the regulatory arena
Environmental assessment
Leadership roles that focus on the employees in a group and satisfy the individual needs of the groups members
Emotive leadership roles
The ability to identify assess and influence one’s own feelings and those of others
Emotional intelligence
A managerial function that identifies an employment practices to help the members of an organization work together also known as influencing
Directing
An area manager L responsibility supervisors misuse information to make decisions about where resources are effectively obtained and best utilized
Decisional role
In the United States liters tend to make decisions quickly and then move on in other countries liters may prefer to discuss options at length
Decision making in different cultures
A characteristic of today’s global workforce leaders can go to staff comprised of many ethnic backgrounds by establishing support groups connecting a new employee with someone who is from the same culture and who speak the same language and educating staff about different countries
Cultural diversity
Dimensions that distinguish one countries culture from that of another these include power distance uncertainty avoidance individualism versus collectivism masculinity versus seminary long-term versus short term orientation and indulgence versus restraint
Cultural differences
Standards that are qualitative and subjective or based on perceptions examples include HCAHPS hospital consumer assessment of healthcare providers and systems service health grades survey employee engagement surveys in interviews
Intangible standards
Unconscious attribution of particular qualities to a member of a certain social group
Implicit Bias
Authority given to individuals with expertise in specialized areas and limited to particular situations
Functional Authority
Instead of complementary behaviors practices and policies that enables a system and agency or individuals to work and effectively serve pleuras pluralistic multiethnic and linguistically diverse communities
Cultural competence
The practice of ignoring cultural differences among employees
Cultural blindness
The process of checking performance against standards may involve closed loop feedback systems performance metrics benchmarking and intangible standards
Controlling
An organized and coordinated set of steps to be taken if an emergency or disaster strikes
Contingency plan
A key competency of leaders to effectively translate complex issues into simple terms and to be considered trust worthy
Communication skills
Adjust your approach when communicating with staff from other cultures for example be less direct change your tone and volume of voice and it sure the staff member understand the directive
How to communicate with multicultural staff
State the situation explain how it developed share the options considered and the conclusions reached focus on the future and keep communicating
How to communicate bad news
The management of change and development within a business also called transformational management
Change management
A form used to request capital for projects or expenditures above a certain dollar threshold includes a description of the item requested it cost and it’s estimated life for depreciation purposes
Capital request form
A committee responsible for evaluating and prioritizing request for new equipment
Capital expenditures committee
A tool used by self-directed teams to define duties responsibilities and authority
Authority worksheet
Hey reporting in communication system that links each operating unit to the governing board usually by grouping similar centers together under middle-management
Accountability hierarchy
A technique for engaging subordinates in planning for change the 40s represent engagement empathy education and enlistment
4 Es Approach
Silent hers or veterans born before 1945 who often work for one employer in a given career for life baby boomers born between 1946 and 1963 who is strong work ethics and are driven by goals for success generation Xers born between 1964 in 1978 grew up with technology and value working independently and generation wires were millennials born after 1978 who value feedback and want open communication
Four generations in the workforce
Individual team members are in power to contribute equally to optimum outcomes for patients team members have a common goal and team members are willing to take on the responsibility
Benefits of team based care
Focuses on people issues because people drive system and system affect people use a system viewpoint emphasizes culture removes obstacles and uses message to increase motivation
Characteristics of organizational development
And organization approach that uses product lines to group patients with common conditions in the same area so that specialist can focus on treating a common category of conditions without having to travel through the healthcare organization
Centers of excellence
Performance report for a single work unit reporting three dimensions of Mpitsa resources demand for service physical resources are cross and status of resources and three dimensions of results I’ll put an productivity quality of service or product and customer satisfaction the actual measures can do for my unit but enough common measures must be used to allow similar units to be aggregated into service lines
Operational scorecard
For sentiment shared by employees regardless of country or society a dependent on superiors any for rules and predictability a balance between individual goals and dependence on the company and the balance between ego values and social values
Common cultural threads
