Quality Flashcards
1
Q
What is quality?
A
- the standard of a good or service
2
Q
What can make a product poor quality?
A
- defects
- lack of durability
3
Q
What are customer expectations of quality?
A
- good value for the amount paid for a good or service
4
Q
What is quality control?
A
- inspecting products for defects at the end of the production process
5
Q
How can quality issues be costly?
A
- worse reputation
- lose sales
6
Q
What is total quality management?
A
- a system where all members are committed to maintaining high standards in the production process
7
Q
Advantages of TQM?
A
- high standard
- better brand reputation
8
Q
Disadvantages of TQM?
A
- demotivating
9
Q
What is quality assurance?
A
- checking for defects at the end of every stage in the production process
10
Q
What are quality regulations? (kite mark, CE mark)
A
- marks awarded to companies that maintain a high standard in respective areas to show high quality products
