Importance Of Customer Service Flashcards
1
Q
What is customer service?
A
The assistance and advice given by a company to the person buying their good/service
2
Q
What are the four features of customer service?
A
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3
Q
Examples how customer service can be given before after post sale
A
- offering recommendations
- making customer aware of offers
- quick and smooth transaction
- discounts, loyalty cards etc.
4
Q
Examples of types of customer service
A
- call centres
- quality assurance
- help desks
5
Q
Benefits of providing good customer service
A
- better reputation
- repeat purchase
- brand loyalty
- more revenue
- more success
