Quality Flashcards
What does quality mean
Quality - meeting the needs and expectations of customers
What are some examples of good quality
Good design
Good functionality
Consistent
Durable
After sales care
What does quality assurance mean
An approach to achieve quality by organising every process to get the product right first time
Involves all the workers and they have to “self check” rather than quality control officers
What are the advantages of quality assurance
Costs are reduced as there is less waste
Help with employee motivation- they have ownership over their work
Improves quality-improves reputation- customer loyalties
Helps break down barriers between managers and workers as workers don’t have the feeling of being checked in on
What are some methods of quality assurance
TQM- aims to develop a culture throughout the firm by getting all the employees involved- uses right first time and self checking
Quality benchmarking - business improvement by basing it on the best in the industry
What are some limitations to quality benchmarking
Limited access to sensitive information of best practice in industry
Difficult to find which business offers the best practice
Difficult for a business to implement improvements- lack of finance , lack of employee skills , inflexible workforce
What is quality control
When quality officers inspect samples from a batch of products to ensure the business is achieving the correct standards
What are the advantages of quality control
What are the advantages of quality control
Inspection is intended to prevent faulty products reaching customers
Inspectors may be able to find widespread problems across an organisation
What are the disadvantages of quality control
Individuals aren’t encouraged to take responsibility for their work
Rejected products are expensive as they have incurred the costs of production but can’t be sold
