Quality Flashcards
What is quality control?
Quality control is the process of ensuring products or services meet specific standards and are free from defects by inspecting and testing during production.
What are quality standards?
Quality standards are guidelines that define the level of quality expected for products, services or processes to ensure consistency and customer satisfaction.
What is a quality circle?
Quality circles are small groups of staff who meet regularly to discuss and solve work related problems focusing on improving quality and efficiency.
What is quality assurance?
Quality assurance the process that ensures every stage of production or service meets quality standards to prevent defects and maintain consistency.
How are quality standards set?
Quality standards are set by industry bodies, organisations or governments, based on customer expectations, regulatory requirements and legislations.
What are the 4 stages of quality control
Prevention
Detection
Correction
Improvement
What is six sigma?
Six Sigma improves processes by reducing defects and variations.
It stands for Define, measure, analyse, improve, control and sustain.
Name benefits of quailty management
Improves customer satisfaction
Reduces waste and costs
Boosts efficiency and productivity
Enhances brand reputation
Increases profitability
Ensures compliance with standards
What is lean manufacturing?
Lean manufacturing is a production method focused on minimising waste while maximising value for customers by improving efficiency and streamlining processes.
What are the 3 main recognised quality standards institutions
BSI - British Standards Institution
ISO - International Organisation for Standardisation
IiP - Investors in People
What do the 3 main quality institutions do
BSI - Sets standards for quality, safety, and efficiency across various industries.
ISO - Creates global standards for quality, environmental and safety management.
IiP - Sets standards for managing and developing people within organisations to improve performance.
