Business culture Flashcards
What is business culture?
Business culture is the shared values, beliefs, practices and ethics of a company. It includes how employees interact with each other, how decisions are made and the overall working environment within the company.
How does business culture affect employee behaviour?
Business culture influences how employees interact, communicate and collaborate with eachother. It shapes their attitudes towards work and their productivity.
Why is business culture important for a company’s success?
A positive business culture can boost employee morale, improve productivity, attract top talent, and foster innovation, all of which contribute to the company’s long-term success.
How does business culture influence customer satisfaction?
Business culture influences customer satisfaction by shaping how employees treat customers and handle their needs. A culture that values customer service encourages employees to deliver better support, maintain high quality standards and create positive experiences, leading to happier customers..
What are the 6 aspects of business culture?
Vision, mission and values
Management practices
Policies and procedures
Management style
Structure of workforce
How people work
What is the role of vision, mission, and values in business culture?
Vision, mission and values guide a company’s direction, shape their goals and influence the behaviours and attitudes of employees.
How do management practices impact business culture?
Management practices determine how employees are treated, the expectations set for performance and how company goals are achieved which shapes the overall culture.
How do policies and procedures impact business culture?
Policies and procedures set clear guidelines on how things should be done in a company, influencing employee behaviour and day to day activities.
How does management style affect business culture?
Management style impacts how managers interact with employees, set expectations, and make decisions, which can create a positive or negative company culture.
How does the structure of the workforce influence business culture?
The structure of the company whether hierarchical or flat affects communication and decision making among the workforce which shapes the company’s working environment.
How does the way people work shape business culture?
The way people work, whether it’s full time, part time, remote, or flexible hours, shapes company culture by influencing communication and collaboration.
