Quality

Question 1

what is total quality management(TQM)?

Answer 1

Total quality management is one of a number of different systems of quality assurance.It is based on the idea that quality is a core value of business.

Question 2

how do chillax limited focus on (tqm)?

Answer 2

Chillax ltd focuses on quality as one of its core values and seeks to employees highest quality of standards-represnts tqm

Question 3

how do chillax benefit from quality (1) ?

Answer 3

As focus on quality such as getting the customer experience correct it helps work towards goal of zero defects

This can minimise the time and money spent on potential quality problems such as poor customer experience in the spa leading to more time and money the business has to spend to fix thee problems.

Question 4

another way chillax can benefit from quality

Answer 4

gaining customer loyalty-
this is due to it being a luxury health spa leading to high expectations of quality,if that quality is met the customer will be satisfied and could encourage loyalty