Qualify/Gaps Open-Ended Questions

Question 1

What is your experience with TPMs?

Question 2

What are the consequences when they are slow to call you back or miss a critical SLA?

Question 3

Take me through what they do well and then any gaps or areas of improvements?

Question 4

What is your current environment for Servers, Storage and Networking gear?

Question 5

What will make this call successful for you?

Question 6

What other issues are important to you?

Question 7

How are you currently doing it?

Question 8

Other clients we work with are challenged by common issues like “A, B and C.” How are these challenges affecting your department?

Question 9

What factors are limiting your process to being as effective as it should be?

Question 10

What is working well with your current process?

Question 11

What are the biggest frustrations you have with your current process?

Question 12

How do you manage your process today?

Question 13

How does that process work?

Question 14

Think about the worst-case scenario and system down. What are the things most important to you when placing the service calls?

Question 15

What are your top priorities in any relationship with a vendor?

Question 16

What are your top priorities in any relationship with a vendor?

Question 17

What are your expectations from a service provider?

Question 18

Describe to me the service you expect compared to the service your receive from…?

Question 19

How do you measure performance with your current service providers?

Question 20

How important is it to control your refresh cycles versus being controlled by the OEM?

Question 21

Walk me through your refresh strategy?