Impact Questions Flashcards
What is the impact of delaying CapEx spend on new systems?
What is the impact of saving OpEx?
How important is that to your team?
A simple “humph” can bring out emotion and get them talking too.
That sounds like it is important to you”. And then pause and wait for their response
That is interesting…
Why is that?
I am confused…
Can you elaborate?
Can you clarify what that meant to you?
Oh, how so?
How did that affect you?
Can you be more specific?
Can you give me an example?
What does that mean?
How does that impact you, personally?
Can you help me understand that better?
How has that impacted your team?
Who is affected by slow response?
I would like to fully understand. Walk me through what happened?
What frustrates you most when this happens?
Share with me the impact when…?
What are the consequences when…?
What happens when…?
Can I ask you a difficult question?
Why is that important to you?
