Impact Questions Flashcards

1
Q

What is the impact of delaying CapEx spend on new systems?

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2
Q

What is the impact of saving OpEx?

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3
Q

How important is that to your team?

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4
Q

A simple “humph” can bring out emotion and get them talking too.

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5
Q

That sounds like it is important to you”. And then pause and wait for their response

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6
Q

That is interesting…

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7
Q

Why is that?

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8
Q

I am confused…

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9
Q

Can you elaborate?

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10
Q

Can you clarify what that meant to you?

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11
Q

Oh, how so?

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12
Q

How did that affect you?

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13
Q

Can you be more specific?

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14
Q

Can you give me an example?

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15
Q

What does that mean?

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16
Q

How does that impact you, personally?

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17
Q

Can you help me understand that better?

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18
Q

How has that impacted your team?

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19
Q

Who is affected by slow response?

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20
Q

I would like to fully understand. Walk me through what happened?

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21
Q

What frustrates you most when this happens?

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22
Q

Share with me the impact when…?

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23
Q

What are the consequences when…?

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24
Q

What happens when…?

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25
Q

Can I ask you a difficult question?

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26
Q

Why is that important to you?

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