Qual Card, Site Orientation

Question 1

Describe the general configuration of the campus including:

Building Designator

IAD39 – L; IAD40 – M1; IAD – 73; IAD41 – P; IAD42 - R

Building Addresses

L: 44274 Round Table Plaza, Ashburn, VA 20147

M1: 44372 Round Table Plaza, Ashburn, VA 20147

M2: 44540 Round Table Plaza, Ashburn, VA 20147

P: 44751 Round Table Plaza, Ashburn, VA 20147

R: 22125 Broderick Drive, Sterling, VA 20166

Point of Entry Rooms

PPOE, SPOE, and MMR (where outside cables enter building)

MMR is where the customer ties into carrier

Building Layout

L1, L2, Gen Yard, 64 Gens(5900gal), 2 house Gens (hgen1 1000gal, hgen2 2000gal) 1 AST(20000)

2 CRAC Galleries and 4 UPS Rooms per suite (L200 and L218 have 5 UPS Rooms and L142 and L242 have 3 UPS Rooms)

Answer 1

Describe the general configuration of the campus including:

Building Designator

IAD39 – L; IAD40 – M1; IAD – 73; IAD41 – P; IAD42 - R

Building Addresses

L: 44274 Round Table Plaza, Ashburn, VA 20147

M1: 44372 Round Table Plaza, Ashburn, VA 20147

M2: 44540 Round Table Plaza, Ashburn, VA 20147

P: 44751 Round Table Plaza, Ashburn, VA 20147

R: 22125 Broderick Drive, Sterling, VA 20166

Point of Entry Rooms

PPOE, SPOE, and MMR (where outside cables enter building)

MMR is where the customer ties into carrier

Building Layout

L1, L2, Gen Yard, 64 Gens(5900gal), 2 house Gens (hgen1 1000gal, hgen2 2000gal) 1 AST(20000)

2 CRAC Galleries and 4 UPS Rooms per suite (L200 and L218 have 5 UPS Rooms and L142 and L242 have 3 UPS Rooms)

Question 2

Describe the Datacenter Operations management hierarchy up to and including the Chief Executive Officer

Answer 2

MFE – Data Center Manager – Regional Manager (VA) – Regional Director East Coast – Senior Director Ops – VP Ops – Senior VP Ops – Exec VP DPS - CEO

Question 3

Describe DR’s Mission, Vision, and Core Values.

Answer 3

Mission: “To provide our customers with the trusted foundation for the digital world”

Vision: “To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.”

Values: Customer Focus, Teamwork, Results-driven

Question 4

What document provides an overview of DR’s Maintenance and Operations program?

Answer 4

Maintenace and Operation Standard/MMC: Major Maintenance Calendar

Interval for work

Suite

Start/end dates

WO and CHG #’s

Located on I: Drive and Sharepoint

Question 5

Describe Event Escalation

Answer 5

Acknowledge – Respond to Alarm (<15 min.)

Investigate and Stabilize (<15 min.)

Contact MFE & GCC (<15 min.)

Call Vendor, IR gets created by GCC, Create MOP (<30 min.)

Advise MFE vendor on Route, Call GCC with vendor ETA and every 3 hours until finished.

Question 6

Describe “One Digital Realty” Values.

Answer 6

Customer Focus

Teamwork

Results Driven

Question 7

What document provides an overview of Digital Realty’s maintenance and Operations program? Discuss items mentioned in this document.

Answer 7

Maintenance and Operation Standards: (Latest version) in Command center Rules and Regulations binder or PDF file in SharePoint.

Some items discussed:

· Maintenance for critical systems (UPS, HVAC, STS/PDU)

· Preventative

· Predictive

· Corrective

· Proper equipment operation & testing

Policy and procedures for:

· Venders

· Customers

· DLR employees

Question 8

Describe Event Escalations:

Event Escalation Overview:

Answer 8

Describe Event Escalations:

Event Escalation Overview:

· within 15 mins: Respond to alarm.

· within 15 mins: Stabilize the situation.

· within 15 mins: Call MFE, DCM or Regional Manager until someone answers.

· within 20 mins: Call GCC within 15 mins of incident.

· within 30 mins: IR gets created by GCC. Call Vendor, create MOP.

· Update GCC with vendor ETA and work milestones as they occur.

Question 9

Describe actions taken for a GREEN event:

Answer 9

· No impact to customer load

· Property notification – Local Notification

· Engineer can create a GREEN event

· Customer Notifications within 24 hours for transparency

Question 9

Describe actions taken for a YELLOW event:

Answer 9

· Potential impact to customer load

· Contact GCC, provide description of event

· Only GCC can create a YELLOW event

· Regional notification – Director Level and all internal stakeholders

· Customer notified within 30 minutes, with Executive Summary distribution within 48 hours

Question 10

Describe actions taken for a RED event:

Answer 10

· Customer load impacted

· Contact GCC, provide description of event

· Only GCC can create a RED event

· Global notification – S.V.P. Level and all internal stakeholders

· Customer notified within 15 minutes, with Executive Summary distribution within 24 hours

Question 11

Navigate to the maintenance and operations guidelines

Answer 11

This document is located at the ROC in the Rules and Regulations binder.

Question 12

Identify the location of the Meet-Me-Room (MMR) and Point-of-Presence (POP).

Answer 12

MMR: located in the center rear side of the building room L176

POP: Primary and secondary are in the front center of the building. Primary L166, Secondary L171

Question 13

Identify the location of an Access Control Panel for Power Based Building (PBB) and suite.

Answer 13

These racks are primarily located in the CRAC galleries but can also be found in some IDF rooms.