PurCom (quiz no.1) Flashcards
➢It is a form of transmitting messages
using word symbols in representing ideas
and objects which comes in two forms –
oral and written.
➢ It includes a face to face interaction with
another person, speaking to someone on
the phone, participating in meetings,
delivering speeches in programs and
giving lectures or presentations in
conferences.
VERBAL COMMUNICATION
FACTORS THAT AFFECT VERBAL
COMMUNICATION
A.Tone of voice
B.Use of descriptive words
C.Emphasis on certain phrases
D.Volume of voice
➢It is a form of communication
which refers to the sending of
messages to another person
using signs, gestures, facial
expressions and means
other than the spoken
and written language.
NON-VERBAL COMMUNICATION
TWO CATEGORIES OF NONVERBAL COMMUNICATION
A. Non-verbal messages produced by the body.
B. Non-verbal messages produced by the broad setting such as time, space and silence.
FUNCTIONS OF NON-VERBAL
COMMUNICATION
A. It is used to repeat the verbal message.
B. It is often used to accent a verbal message.
C. It often complements the verbal message but also may contradict.
D. It regulates interactions
E. It may substitute for the verbal message, especially if it is blocked by noise or interruption.
non - verbal aspects.
Facial
Expressions
Tone of Voice
Movement
Appearance
Eye Contact
Gesture
Posture
THE ELEMENTS AND PROCESS OF COMMUNICATION
SENDER
MESSAGE
CHANNEL
RECEIVER
FEEDBACK
BARRIERS
ADJUSTMENT
CONTEXT
➢A person, group, or organization who initiates communication.
➢S/he may be called the source, encoder, speaker or communicator.
SENDER
➢An element transmitted in communication.
➢It may consist of the idea, opinion, information, feeling or attitude of the sender.
MESSAGE
➢A pathway or medium through which the message travels to reach its destination.
➢It may be oral, written, or visual.
CHANNEL
➢A person who receives, analyses, understands, and interprets the message.
➢S/he can also be called decoder, reader, or listener.
RECEIVER
➢The receiver’s response that provides information to the sender.
➢The return process in which the receiver provides both verbal and non-verbal signals to show whether the message is understood or not.
FEEDBACK
are forms of distortion, or obstacle that occurs in an oral communication process
BARRIERS
➢Done if the message is distorted or is not clearly understood by
the receiver.
ADJUSTMENT
➢It is the situation from which the communication is done. It
includes:
❖settings or environment;
❖social relations;
❖scenes which include place, time and occasion; and
❖culture
CONTEXT
KINDS OF BARRIERS
A. PHYSICAL BARRIERS
B. PHYSIOLOGICAL BARRIERS
C. PSYCHOLOGICAL BARRIERS
D. CULTURAL BARRIERS
E. SEMANTIC BARRIERS
F. LINGUISTIC BARRIERS
G. MECHANICAL BARRIERS
are the physical things that get in the way of communication.
PHYSICAL BARRIERS
are related with the limitation of the human body and the human mind (memory, attention, and perception).
PHYSIOLOGICAL BARRIERS
such as misperception, filtering, distrust, unhappy emotions, and people’s state of mind can jeopardize the process of communication.
PSYCHOLOGICAL BARRIERS
____ difference leads to difference in interest, knowledge, value, and tradition. People of different cultures will experience these culture factors as a barrier to communicate with each other.
CULTURAL BARRIERS
occurs when the speaker and listener have different meaning systems. Language, jargon, slang, etc., are some of the semantic
barriers.
➢High Tech Peers
➢Low Tech Peer
➢Lay Readers
SEMANTIC BARRIERS
The use of difficult or inappropriate words in communication can
prevent the people from understanding the message. The same word may mean differently to different individuals.
LINGUISTIC BARRIERS
are those raised by the channels employed for interpersonal, group or mass communication. These include cellphones, laptops and other
gadgets used in communication
MECHANICAL BARRIERS
IMPORTANCE OF HAVING GOOD COMMUNICATIVE SKILLS
A. ACADEMICS
B. PROFESSIONAL
C. PERSONAL
D. CIVIC
FIVE STEPS OF THE COMMUNICATION PROCESS (SCHREINER, 2018)
I. CREATION
II. TRANSMISSION
III. RECEPTION
IV. TRANSLATION
V. RESPONSE
COMMUNICATION PRINCIPLES
Clear
Concise
Concrete
Correct
Coherent
Complete
Courteous
❖ The idea or thought that the sender wants to transmit must be clear enough to be understood by the receiver
❖ Clarity of thoughts and ideas enhances the meaning of the message
CLEAR
▪Keep it clear and to the point.
▪Avoid verbosity, redundancy and unnecessary words or phrases
▪Say much in few words
CONCISE
❖Error-free information
❖Exact word choice
❖Try to avoid typos
❖Use correct facts and figures
❖Use the right level of language
CORRECT
❖Be specific not vague.
❖Use facts and figures to support your message.
CONCRETE
❖Does your message make sense?
❖Ensure it flows logically. Avoid covering too much.
COHERENT
❖Does the message contain everything it needs to?
❖Include a call-to-action.
COMPLETE
❖5 Ws + 1H (Formula for obtaining necessary information)
COMPLETENESS
