micro (TH industry stakeholders) Flashcards

1
Q

The tourism industry comprises a complex network of stakeholders and groups interested in the development, management, and marketing of tourism for a particular destination. These stakeholders’ support, commitment, and cooperation to tourism in a destination are essential for the industry’s long-term sustainability. The participation of stakeholders in the decision-making process is essential for sustainable tourism development

A

Stakeholder (Stainton, 2021)

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2
Q

is anyone involved with a particular project, organization, or industry. To put it simply, they hold a metaphorical ‘stake.’

A

Stakeholder

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3
Q

is a person, group, or organization that is in some way involved with a project.

A

Stakeholder

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3
Q

in tourism can be a person, such as a tourist or a taxi driver. They could be a group of people such as a student group or a family. They could be a company or organization

A

Stakeholder

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4
Q

is a person, group, or organization that owns part of the project (i.e., a share).

A

Shareholder

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5
Q

is all about how stakeholders should be considered when making business decisions.

A

Stakeholder Theory

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6
Q

first introduced stakeholder Theory in 1984

A

Robert Edward Freeman

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7
Q

presupposes that an organization should consider and create value for all stakeholders when undertaking their planning and operational activities. This theory has become a key consideration in business ethics research and has served as a platform for further research and development in the area

A

Stakeholder Theory (Stainton, 2021)

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8
Q

is a complex task where each person, group, or individual must be assessed in terms of their value to the organization and their needs and requirements.

A

Stakeholder analysis

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8
Q

is a process whereby key stakeholders are identified and grouped according to levels of participation, interest, and influence.

A

Stakeholder analysis

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9
Q

At the international level, tourism planning typically involves international transportation services, the movement and scheduling of the tours of tourists among different countries, the development of major tourist attractions and facilities in neighboring countries, and the working strategies and promotional programs of many countries.

A

International tourism planning

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9
Q

plays a key role in the tourism industry. It will dictate various rules, requirements, and practices, from visa policies to maintaining public infrastructure throughout the different levels of tourism policy and planning.

A

Governments

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10
Q

According to the United Nations World Tourism Organization (UNWTO,2005), several stakeholders may directly or indirectly impact tourism planning and development. They play various roles and may sometimes have competing aims and objectives. Hence, it is important to identify the key tourism and hospitality stakeholders.

A

Roles of Stakeholders in Tourism and Hospitality

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11
Q

is concerned with tourism policy, infrastructure facilities, and a physical structure plan that includes important tourist attractions, selected tourism development regions, international entry points, facilities, and services.

A

National tourism planning

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12
Q

looks at aspects including regional policy (regional entry points and transportation facilities and services), kinds of tourist attractions and their locations, the amount, kinds, and location of tourist accommodation and other tourist facilities and services, and location of tourist development areas including resort areas.

A

Regional tourism planning

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13
Q

also covers the management of socio-cultural, environmental, economic impact analysis, education and training programs on the regional level, marketing techniques and promotion, organizational establishments, laws, regulations, and investment policies and implementation methods, including project plans and regional zoning regulations.

A

Regional tourism planning

14
Q

play a variety of roles in tourism development, such as the following:
- Airlines increased world trade activity by enabling faster and easier movement of passengers and goods.
- Trains are among the most important, commonly used, and cost-effective modes of commuting and goods carriage over long and short distances.
- Buses transport tourists from one place to another.
- Restaurants provide tourists with food and drinks.
- Hotels provide accommodation products/services.
- Tour operators, travel agencies, and tourist information centers that assist tourists also fall into this category. Traveling abroad is almost impossible without tourism organizations.

A

Tourism Establishments and Enterprises

15
Q

Local-level participants will consider tourism planning goals/objectives, analysis, plan preparation, outputs, outcomes, and evaluation at the grassroots level

A

Local tourism planning

16
Q

are at the very heart of the tourism industry. Without ____, there would be no tourism

17
Q

also play a very important role in tourism development. The rapid expansion of international tourism has led to significant employment creation. From hotel managers to theme park operators to cleaners, tourism creates many employment opportunities. Restaurants, hotels, airlines, buses, trains, and other tourism sectors will certainly struggle should they employ an inadequate number of employees or shortages of skilled people in the market.

A

Tourism Employees

18
Q

are also very important in tourism development. They may have legitimate concerns and may resist any tourism development. Therefore, they need to be involved in the decision-making process where appropriate.

A

Local People

19
Q

is also a stakeholder in tourism. Many educational courses will involve visits to tourism areas to enhance the educational provision offered.

20
Q
  • It may pay host communities to create reasons for school children to visit.
A

School Trips

21
Q

It is also known as student exchange programs where students often travel not only within their destination country of choice but throughout that county and even to neighboring lands.

A

Study Abroad Experience

22
Q

According to International Air Transport Association (IATA), this provides a broad understanding of the global tourism sector and the knowledge and skills to maximize the business potential of this industry through seminars and workshops.

A

Workshop Travel

23
Q

are required for the tourism industry to function. This means that the local power plant is a stakeholder in tourism because it provides energy.

A

Utilities and Infrastructures

24
Q

is a fundamental driver of the tourism industry. It is a precondition for travel since it facilitates mobility and the movement of tourists from their place of origin (i.e., their home area) to their destination and back.

A

Transportation

24
Q

(7) actions can ensure adequate tourist and related infrastructure:

A
  • ensure accessibility to and within the destination;
  • improve communal infrastructure;
  • develop new accommodation capacities;
  • advance the service quality of provided services;
  • develop the necessary infrastructure;
  • upgrade existing accommodation capacities; and
  • focus on destination safety and cleanliness.
24
Q

Human beings depend upon natural resources and materialistic goods and services to satisfy the needs and wants of life.

A

Transportation helps in economic development.

25
Q

Transport also plays a major role in maintaining national defense. An effective transport system can move quickly between sensitive areas and transport defense personnel, equipment, materials, food items, and other necessities during war or emergencies.

A

Transportation helps in political development.

26
Q

In such dire circumstances, transportation is a blessing in disguise and manages to distribute survival kits and emergency food items immediately afterward.

A

Transportation helps in bringing people closer during natural calamities

27
Q

Transportation is considered a major force that has contributed heavily to the growth of business organizations.

A

Transportation helps in the growth of business organizations.