Project Quality Management

Question 1

Project Quality Management

Answer 1

compare work results to the quality requirements to ensure end result is acceptable; ensure quality is measured using the right standards

Question 2

prevention

Answer 2

an intentional activity that ensures that the future performance of the project work is aligned with the PMP

Question 3

inspection

Answer 3

examination of a work product to determine whether if conforms to the documented standards

Question 4

attribute sampling

Answer 4

a process that determines whether or not the deliverable conforms to specifications

Question 5

variable sampling

Answer 5

process that measures a deliverable’s conformance to a specific degree (gives more information)

Question 6

tolerance

Answer 6

specific range of acceptable results

Question 7

control limits

Answer 7

identifies the boundaries of variation in a process

Question 8

quality

Answer 8

the degree to which a product fulfills the requirements

Question 9

grade

Answer 9

item’s classification based on technical characteristics

Question 10

quality conformance

Answer 10

the degree that the product or service meets the established quality requirements

Question 11

quality non-conformance

Answer 11

the degree that the product or service does not meet the established quality requirements

Question 12

cost of quality (CoQ)

Answer 12

the cost incurred in ensuring the quality of the project
1. prevention costs
2. appraisal costs
3. failure costs
optimal to invest in cost of prevention to avoid failure costs

Question 13

Project Quality Management Tailoring Considerations (4)

Answer 13

1. policy compliance and auditing
2. standards and regulatory compliance
3. continuous improvement
4. stakeholder engagement

Question 14

Project Quality Management Trends and Emerging Practices (4)

Answer 14

1. customer satisfaction
2. continuous improvement (plan-do-check-act - PDCA)
3. management responsibility
4. mutually beneficial partnerships with suppliers

Question 15

Plan Quality Management

Answer 15

identifies the quality requirements and standards as well as documentation requirements

Question 16

quality management plan

Answer 16

how policies, procedures, and guidelines will be implemented to achieve quality objectives; quality control and management activities; quality tools

Question 17

Manage Quality

Answer 17

facilitate implementation of the quality control processes; identify ineffective processes and the cause of poor quality; translating quality management plan into executable activities; ensures product meets quality standard via different testing methods

Question 18

Control Quality

Answer 18

monitoring and recording the results of quality management activities by assessing performance and ensuring the project outputs are complete, correct and meet customer expectations; if something does not meet standards then rectify; if corrective actions required the change management process is triggered; associated with validate scope process

Question 19

rigor

Answer 19

level of effort to control quality; may differ between industries