Project Communications Management

Question 1

Project Communications Management

Answer 1

involves developing strategies that enhance the effectiveness and accuracy of messages within the stakeholder community; development of communications plan based on the needs of the project and its stakeholders; messages generated via project work; bridge between diverse people; ensures timely collection, creation, distribution, storage, retrieval, management, monitoring, and disposal of information

Question 2

factors of communication (3)

Answer 2

1. space in which communication takes place
2. verbal and nonverbal messages
3. intended meaning vs perceived meaning

Question 3

communications mechanisms

Answer 3

requires messages to initiate processes and stimulate relationships (hard or soft formats); written, spoken, formal, informal, gestures, media, choice of words

Question 4

dimensions of communication management

Answer 4

internal, external, formal, information, hierarchical (upwards, downwards, horizontal), official, unofficial, written, oral

Question 5

5 Cs of Written Communication

Answer 5

1. correct grammar and spelling
2. concise expression
3. clear purpose
4. coherent and logical flow of ideas
5. controlling flow of ideas

Question 6

Communications skills

Answer 6

1. listen actively
2. awareness of cultural and personal differences
3. identify, setting, managing stakeholder expectations
4. enhancing team member skills in persuasion, motivation, coaching, negotiation, conflict resolution

Question 7

Communications Management Tailoring considerations (5)

Answer 7

1. stakeholder communications
2. physical location
3. communications technology
4. language
5. knowledge management

Question 8

Communications Management Trends

Answer 8

1. inclusion of stakeholders in project reviews
2. inclusion of stakeholders in project meetings
3. increased use of social computing
4. multifaceted approaches to communications

Question 9

Plan Communications Management

Answer 9

identify who needs what information and when; creation of a documentation approach to engage stakeholders by presenting relevant information in a timely manner

Question 10

Communication Models

Answer 10

1. basic sender/ receiver: message delivered
2. iteractive communications: message delivered and understood
3. cross-cultural model; acknowledges differences

Question 11

Communication Methods

Answer 11

1. interactive: meetings/calls
2. push: emails
3. pull: websites

Question 12

communications management plan

Answer 12

describes how project communication will be planned, structured, implemented,and monitored for effectiveness; stakeholder requirements, language/format, time frames, methods, responsibilities, glossary of terms

Question 13

Manage Communications

Answer 13

saying right thing to the right people to ensure their actions benefit project; information generated, formatted, and received by intended audience; identifies all aspects of effective communication; allows for flexibility to accommodate; provides for requests from stakeholders

Question 14

Monitor Communications

Answer 14

ensures the right information is getting to the right place at the right time