Project Quality Management

Question 1

Quality (Prince2 and ISO 9000):

Answer 1

The degree to which a set of inherent characteristics of a product, service, process, person, organization, system or resource fulfils requirements

Question 2

Quality Management (Prince2):

Answer 2

The coordinated activities to direct and control an organisation with regard to quality

Question 3

Plan Quality (ISO 21500):

Answer 3

Determine the quality requirements and standards that will be applicable to the project, the deliverables of the project and how the requirements and standards will be met based on the project objectives

Question 4

Perform Quality Assurance (ISO 21500):

Answer 4

Review the deliverables and the project. Includes all processes, tools, procedures, techniques and resources necessary to meet quality requirements

Question 5

Quality Assurance (Prince2):

Answer 5

Provides a check that the projects direction and management are adequate for the nature of the project and that it compiles with relevant corporate, programme management or customer standards and policies. Quality assurance is independent of the project

Question 6

Project Assurance (Prince2):

Answer 6

The project board’s responsibility to assure itself that the project is being conducted correctly. The project board members each have a specific area of focus for project assurance, namely business assurance for the executive, user assurance for the senior users and supplier assurance for the senior suppliers. Project assurance is independent of the project manager but not of the project

Question 7

Perform Quality Control (ISO 21500):

Answer 7

To determine whether the established project objectives, quality requirements and standards are being met and to identify causes of and ways to eliminate unsatisfactory performance

Question 8

Perform Quality Control (Prince2):

Answer 8

Focuses on the operational techniques and activities used by those involved in the project to fulfil the requirements for quality. Also identify ways of eliminating causes of unsatisfactory performance

Question 9

Quality Register (Prince2):

Answer 9

Summarise all the quality management activities that are planned or have taken place and provides information for the end stage reports and end project report

Question 10

Quality Standards (ISO):

Answer 10

Requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose

Question 11

Advantages of Standards:

Answer 11

Encapsulation of best practice - avoids repetition of past mistakes, framework for defining what quality means in particular setting

Question 12

ISO 9000 Principles and ISO 9001 Requirements:

Answer 12

General standards that can be used as a basis for developing quality management systems

Question 13

Continuous Process Improvement: PDCA Cycle - Plan:

Answer 13

Identify the problem. Set measurable goals for problem solving effort. Analyse problem and identify processes that impact the problem, identify causes of problem, collect and analyse data, verify or revise the original problem statement, identify root causes of problem

Question 14

Continuous Process Improvement: PDCA Cycle - Do:

Answer 14

Establish criteria for selecting a solution. Generate potential solutions that address the root causes of the problem. Select solution. Plan solution implementation. Implement solution: Implement the chosen solution on a trial or pilot basis

Question 15

Continuous Process Improvement: PDCA Cycle - Check:

Answer 15

Evaluate the results: Gather data on the solution. Analyse the data on the solution

Question 16

Continuous Process Improvement: PDCA Cycle - Act:

Answer 16

Determine next steps: if the desired goal was not achieved, repeat PDCA process. If was achieved, identify systemic changes needed for full implementation. Adopt the solution and monitor results. Look for next improvement opportunity