Project Communications Management

Question 1

What are the 3 Project Communications Management processes?

Answer 1

1. Plan Communications Management
2. Manage Communications
3. Control Communications

Question 2

What are the 5 tools and techniques used in the Manga Communication process?

Answer 2

1. Communication technology
2. Communication models
3. Communication methods
4. Information management systems
5. Performance reporting

Question 3

What are the multiple dimensions of communication activity?

Answer 3

1. Internal and external
2. Formal and informal
3. Vertical and horizontal
4. Official and unofficial
5. Written and oral
6. Verbal and nonverbal

Question 4

What are the 5 key components of communication model?

Answer 4

1. Encode
2. Transmit Message
3. Decode
4. Acknowledge
5. Feedback/Response

Question 5

To distribute information effectively, which aspects of information do you need to focus on?

Answer 5

1. Sender-receiver models
2. Choice of media
3. Writing styles
4. Meeting management techniques
5. Presentation techniques
6. Facilitation techniques

Question 6

What does efficient communication mean?

Answer 6

Providing only the information that is needed.

Question 7

How is a change log used?

Answer 7

As a comprehensive list of changes made during a project. This typically includes dates of the change and impacts in terms of time, cost, and risk.

Question 8

What type of information might be included in detailed performance reports?

Answer 8

1. Analysis of past performance
2. Current status of risks and issues
3. Work completed during the reporting period.
4. Work to be completed in the next reporting period
5. Summary of changes approved in the period
6. Forecasted project completion

Question 9

What are the 4 inputs of the Plan Communication Management process?

Answer 9

1. Project Management Plan
2. Stakeholder register
3. Enterprise environmental factors
4. Organizational process assets

Question 10

What are the 5 outputs from the Control Communication process?

Answer 10

1. Work performance information
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates

Question 11

What do the Project Communications Management processes ensure?

Answer 11

Timely and appropriate generation, collection, distribution, storage, retrieval, and disposition of project information.

Question 12

What does effective communication mean?

Answer 12

That the information is provided in the right format, at the right time, and with the right impact.

Question 13

As part of the communication process, what is the sender responsibile for?

Answer 13

1. Making the information clear
2. Making the information complete
3. Confirming that the information is properly understood.

Question 14

What is the risk of not expending project resources in communication information?

Answer 14

Project failure

Question 15

What are the 5 tools and techniques used in the Plan Communication Management process?

Answer 15

1. Communication requirement analysis
2. Communication technology
3. Communication models
4. Communication methods
5. Meetings

Question 16

What are teh 4 outputs from the Manage Communication process?

Answer 16

1. Project communication
2. Project management plan updates
3. Project documents updates
4. Organizational process assets updates

Question 17

What are the 5 inputs to the Control Communication process?

Answer 17

1. Project Management Plan
2. Project communication
3. Issue log
4. Work performance data
5. Organizational process assets

Question 18

What is the formula for the potential lines of communication channels?

Answer 18

Potential lines = N (N-1)/2

N = stakeholders involved

Question 19

What is included in work performance measurements?

Answer 19

1. Planned versus actual schedule
2. Planned versus actual cost performance
3. Planned versus actual techincal performance

Question 20

What are some information distribution tools?

Answer 20

1. Hard copy distribution
2. Electronic communication and conferencing (e-mail, fax, voicemail, telephone, etc.)
3. Eletronic tools (Web interface, portals, virtual office support, etc.)

Question 21

In communication between a sender and receiver, who is responsible for making sure that the information is received, understood, and acknowledged?

Answer 21

The receiver

Question 22

Name 9 communication skills (most are also common general management skills)

Answer 22

1. Listen actively and effectively
2. Questioning to ensure better understanding
3. Educating to be more effective
4. Fact-finding
5. Setting and managing expectations
6. Persuading to act
7. Negotiating agreements
8. Resolving conflict
9. Summarizing, recapping and identifying the next steps.

Question 23

What are the 3 tools and techniques used in the Control Communication process?

Answer 23

1. Information management system
2. Expert judgemnt
3. Meetings

Question 24

What re the 4 inputs to the Manage Communication process?

Answer 24

1. Communication management plan
2. Work performance reports
3. Enterprise environmental factors
4. Organizational process assets

Question 25

What are the 2 outputs from the Plan Communication Management process?

Answer 25

1. Communication Management Plan

2. Project documents updates

Question 26

What type of information might be included in simple performance reports?

Answer 26

1. Percent complete

2. Status of scope, schedule, cost and quality

Question 27

What is an issue log?

Answer 27

A project document used to document and monitor elements under discussion or in dispute between project stakeholders.

Question 28

Approximately how much of the project manage’s time should be spend communicating?

Answer 28

90 %

Question 29

What are 3 communication methods?

Answer 29

1. Interactive
2. Push
3. Pull

Question 30

What are the 5 factors that can affect project communication technology?

Answer 30

1. Urgency of the need for information
2. Availability of technology
3. Expected project staffing
4. Duration of the project
5. Project environment