Project Communications Management Flashcards
What are the 3 Project Communications Management processes?
- Plan Communications Management
- Manage Communications
- Control Communications
What are the 5 tools and techniques used in the Manga Communication process?
- Communication technology
- Communication models
- Communication methods
- Information management systems
- Performance reporting
What are the multiple dimensions of communication activity?
- Internal and external
- Formal and informal
- Vertical and horizontal
- Official and unofficial
- Written and oral
- Verbal and nonverbal
What are the 5 key components of communication model?
- Encode
- Transmit Message
- Decode
- Acknowledge
- Feedback/Response
To distribute information effectively, which aspects of information do you need to focus on?
- Sender-receiver models
- Choice of media
- Writing styles
- Meeting management techniques
- Presentation techniques
- Facilitation techniques
What does efficient communication mean?
Providing only the information that is needed.
How is a change log used?
As a comprehensive list of changes made during a project. This typically includes dates of the change and impacts in terms of time, cost, and risk.
What type of information might be included in detailed performance reports?
- Analysis of past performance
- Current status of risks and issues
- Work completed during the reporting period.
- Work to be completed in the next reporting period
- Summary of changes approved in the period
- Forecasted project completion
What are the 4 inputs of the Plan Communication Management process?
- Project Management Plan
- Stakeholder register
- Enterprise environmental factors
- Organizational process assets
What are the 5 outputs from the Control Communication process?
- Work performance information
- Change requests
- Project management plan updates
- Project documents updates
- Organizational process assets updates
What do the Project Communications Management processes ensure?
Timely and appropriate generation, collection, distribution, storage, retrieval, and disposition of project information.
What does effective communication mean?
That the information is provided in the right format, at the right time, and with the right impact.
As part of the communication process, what is the sender responsibile for?
- Making the information clear
- Making the information complete
- Confirming that the information is properly understood.
What is the risk of not expending project resources in communication information?
Project failure
What are the 5 tools and techniques used in the Plan Communication Management process?
- Communication requirement analysis
- Communication technology
- Communication models
- Communication methods
- Meetings
What are teh 4 outputs from the Manage Communication process?
- Project communication
- Project management plan updates
- Project documents updates
- Organizational process assets updates
What are the 5 inputs to the Control Communication process?
- Project Management Plan
- Project communication
- Issue log
- Work performance data
- Organizational process assets
What is the formula for the potential lines of communication channels?
Potential lines = N (N-1)/2
N = stakeholders involved
What is included in work performance measurements?
- Planned versus actual schedule
- Planned versus actual cost performance
- Planned versus actual techincal performance
What are some information distribution tools?
- Hard copy distribution
- Electronic communication and conferencing (e-mail, fax, voicemail, telephone, etc.)
- Eletronic tools (Web interface, portals, virtual office support, etc.)
In communication between a sender and receiver, who is responsible for making sure that the information is received, understood, and acknowledged?
The receiver
Name 9 communication skills (most are also common general management skills)
- Listen actively and effectively
- Questioning to ensure better understanding
- Educating to be more effective
- Fact-finding
- Setting and managing expectations
- Persuading to act
- Negotiating agreements
- Resolving conflict
- Summarizing, recapping and identifying the next steps.
What are the 3 tools and techniques used in the Control Communication process?
- Information management system
- Expert judgemnt
- Meetings
What re the 4 inputs to the Manage Communication process?
- Communication management plan
- Work performance reports
- Enterprise environmental factors
- Organizational process assets
What are the 2 outputs from the Plan Communication Management process?
- Communication Management Plan
2. Project documents updates
What type of information might be included in simple performance reports?
- Percent complete
2. Status of scope, schedule, cost and quality
What is an issue log?
A project document used to document and monitor elements under discussion or in dispute between project stakeholders.
Approximately how much of the project manage’s time should be spend communicating?
90 %
What are 3 communication methods?
- Interactive
- Push
- Pull
What are the 5 factors that can affect project communication technology?
- Urgency of the need for information
- Availability of technology
- Expected project staffing
- Duration of the project
- Project environment
