Profit Flashcards
How will u set expectations for your sales staff?
Set our sales expectations in our runner log, morning role plays, shadow and honest feedback, competitions, go over our sales in the end of the day, our buy ins and buying lunch every Friday
Net fleet is important part of maximizing our profits. What strategy would u employ to increase revenue from fuel sales and back end fuel rechrge
Always peruse to sale pre paid fuel and making sure we always talk about it in every transaction and huttles. Making sure we’re very clear with customers in the beginning and end (closing)
Tell me about the last PDM that u had with ur manager. What were ur takeaways, how has ur performance improved?
My last PDM I had with Graci take aways were to always say yes be willing in anything and have great attitude. My performance improved by working at a different branch NY I begin to do callbacks and run the branch while my manager was gone. As a result I still performed helping another branch
What have you done to become a better salesperson? What motivated u to take such action.
To be a better sales person I ask to role play, shadow and receive honest feedback. When selling in the front counter I learned to upgrade a same day while shadowing Mina. I also learned if cx that’s a same day doesn’t want to get an upgrade give cx a free upgrade. This motivates me to get cx in and out as soon as possible with an easy 1480 over the phone
What is ur best sales accomplishment? Why
Renting a luxury car for $200 with a $500 deposit. Broke records with DW
Tell me about a sale that u couldn’t close. Looking back what could u have done differently?
One day I was front running and I received a same day no confirmation. I upgraded cx over the front and upon return I happen to close her out. I gave her the free upgrade instead b/c cx wasn’t completely satisfied. I learned to call in advance and sale them over the phone, if they don’t want to just give them just give them what they booked, be clear. Results, Cx shouted me out for understanding and listening.
What is ur greatest accomplishment? How did u get the lead? Who else was involved? What challenges did u face?
Running the front and great listing. I communicated with Graci to get more roles and I begin running the front successfully at a big branch. My challenges were performing and running the front because I begin to develop my employees to top half by shadowing, role playing and giving honest feedback and helping them with there sales running the front. I would maximize irate and up sale in the front and give them to my employees
What are your current inside sales# how do u motivated ur employees to sell?
$37 ad rev. I make sure I talk role play, shadow and give honest feedback in the morning huttles and buy them starbs. We make sure to write our numbers to check where they’re standing
With what cost saving initiatives have u been involved? What ideas have u brought to ur current area? What opportunities do u see in ur current area?
Working A/R
Working callbacks
Fuel is controlable
Lost per car (making good claim)
Cx sat (write offs)
What are ur best and worst numbers on the resent financial statement.
I didn’t top half when I begin running the front. I learned to ask my managers for criticism in how to manage to do both. After role playing shadowing and getting feedback. The result was my whole team great listed and top half while I ran the front
In what areas are u performing below average? Why do u think ur numbers are so high? Was ur location above average?
Below average-
When I first started I wasn’t performing in my sales until I asked my senior MA how they did it. The reason I improved was because I role played, and took time to shadow and receive honest feedback. The result was that I great listed top #3. Yes my location was above average.
What was the biggest area of opportunity u found at ur current location? How did u identify it? Tell me about ur action plan. What was ur result?
My biggest area of opportunity is sales and customer service. I identified it by viewing my reports and having my team great list by running the front. My action plan was role paying, shadowing and receiving honest feedback to my employees. The result was we our ESQI hit 94 and we all performed well in our sales through the region.
