Professionalism and Teamwork Flashcards
Explain a time you had a conflict with a coworker and how you handled it.
Self reflection, direct communication, actively listening, remained professional, put issues aside for shift, did not ignore. Asked for feedback from a neutral source, attempted direct communication again, unsuccessful. Discussed with manager, issue was clarified, had conversation with co worker, issue was resolved.
Describe how you normally respond to feedback from superiors such as physicians and charge nurses.
I always listen thoroughly to the feedback I receive and incorporate it into my actions moving forward. However, if it seems the superior does not have a complete understanding of a patient’s treatment or status, I respectfully respond in ways that make it clear I don’t let my pride, nor fear of speaking up, interfere with my goal of providing the best possible care.
Talk about a time when you had to put aside personal needs to ensure the psychiatry team continued to function smoothly at your workplace.
I was going onto a night shift where we were short staffed and two seclusions. I received the news that one of my family members unexpectedly passed. During this time I was able to composed myself and reserve my emotions for a later time to ensure the safety of the unit. Even though this news was devastating, the functioning and safety of my co-worker took priority.
You and your coworkers have differing opinions on a patient’s care. Your coworker is openly expressive about this and is disrupting the workplace. What is your course of action?
Stay Calm and Professional
Assess the Situation
Private Discussion
Active Listening
Collaborative Problem-Solving
Seek Mediation
Focus on Patient Care
Follow-Up
Explain how you work inter-collaborative.
Effective communication
Regular meetings
Clear documentation
Inclusive decision making
Respect for expertise
Family involvement
Task delegation
Collaborative problem solving
Making use of various resources
What are some skills and attributes you possess that are utilized for teamwork?
Communication skills
Valuing their input and striving to reach common goals.
Share responsibilities and help others when needed, ensuring that team tasks are completed efficiently.
Adaptable and open to change
What is confidentiality?
-Collect, use, and disclose personal and health information only as required to meet their professional responsibilities
-Disclose a client’s personal and health information to the appropriate authority if there is a substantial risk of significant harm to the health or safety of the client or others
-ensure they do not discuss confidential information in public areas or online forums (e.g., social networking website).
