Professionalism and Regulatory Compliance Flashcards
How to demonstrate respect for diversity (1)
Be alert to patient reactions to your approach and direct your actions to accomodate them
Perform tasks within the scope of practice of a phlebotomy technician (3)
Processing of samples for delivery to the appropriate laboratory
Demonstrate respect for patient’s rights under The Patient Care Partnership
The Phlebotomist should only perform the range of activities that is within their scope of practice
Intentional torts are acts that are meant to be harmful (1)
Libel is making false statements in print, writing, or through pictures
Display empathy and compassion towards others (1)
Monitor and note any changes to the patient’s condition and immediately inform the supervisor of any abnormalities or change
Noteworthy events (1)
A change in the patient’s state of consciousness, such as dizziness or syncope.
How to demonstrate respect for diversity (2)
Spend additional time explaining procedures and patient instructions
Perform tasks within the scope of practice of a phlebotomy technician (1)
Collection of the appropriate amount of blood by venipuncture or dermal puncture for the specified.
Perform tasks within the scope of practice of a phlebotomy technician (2)
Performance of computer operations and record-keeping pertaining to phlebotomy
Intentional torts are acts that are meant to be harmful (2)
There are two types of civil actions - lack of informed consent and violation of standard of care.
HIPAA (1)
Patients must have written consent to have information to be disclosed to another party.
HIPAA (2)
All information will be kept confidential
HIPAA (3)
Patient will usually sign a consent form
CLIA (3)
Agency that provides regulations to ensure the accuracy and quality of lab testing
Assessment
Involves collecting information about the person
Professional appearance for Phlebotomists (1)
Stickers, pins, or other types of tokens should not cover the employee or department name.
Professional appearance for Phlebotomists (2)
Sandals and flip-flops are not permitted
Professional appearance for Phlebotomists (3)
Nails should be clean and neatly manicure
Positive attitude
Smile and pleasant can-do attitude.
Integrity
A phlebotomist with integrity understands that following the rules for collection is essential to the quality of test results.
Respect (1)
Believing that all people are worthy of respect at some level is extremely important in healthcare communication.
Respect (2)
The effect of honoring and respecting the person as a unique individual is confirmation of the patient’s presence and needs.
Display empathy and compassion towards others (2)
Never draw blood from a patient who is standing or sitting on a high stool