Professionalism

Question 1

What is professionalism

Answer 1

The way in which a business is portrayed to all stakeholders with regard to Their image, attitude, and service as well as how ethically it is managed

Question 2

How can you create a professional image

Answer 2

With:

• offices
• staff
• communication
• products and services
• resources to maintain professionalism

Question 3

How can offices create a professional image

Answer 3

They should be neat and user friendly with signposting

Question 4

How can staff create a professional image

Answer 4

They should be courteous, well trained, respectful, suitably dressed and knowledgeable

Question 5

How can communication create a professional image

Answer 5

Verbal (telephone) and non- verbal (websites and letter head) communication should be planned to portray the business in a positive light

Question 6

How can products and services create a professional image

Answer 6

Products must be of high quality and use quality marks from SABS (South Africa Bureau of standards). The success of a business depends on how satisfied customers are with their services.

Question 7

How can resources be used to maintain professionalism

Answer 7

It can be costly to maintain a professional imagine of a business with professionally designed business cards, uniforms, stationary, and latest technology. Small businesses need to find cost effective ways of managing this. Example they could design their own business cards and stationary