Problem Solving

Question 1

What is a problem

Answer 1

This is an issue that has a specific solution and depending on the depth of the problem, time and resources could be used to identify the best solution possible s

Question 2

What is a dilemma

Answer 2

This is an issue with no specific solution as none of the available alternatives are desirable

Question 3

What is problem solving

Answer 3

Fixing negative situations with innovative ideas

Question 4

What are problem solving techniques

Answer 4

4Q technique
Piñata technique
PESTEL technique
SWOT Analysis

Question 5

What is the 4Q technique of problem solving

Answer 5

Question 1:
Is it a real problem

Question 2:
Is it a problem that I need to solve

Question 3:
So I know what the real problem is

Question 4:
What do I want to achieve by solving the problem

Question 6

What is the piñata technique of problem solving

Answer 6

The point of this technique is to propose solutions so that they can be broken down, criticised and why it it wouldn’t work. Requires critical thinking which leaves you with viable concepts

Question 7

How can we use PESTEL as a problem solving technique

Answer 7

Identify how external factors influence the problem. Political, economic, social, legal, technological, environmental.

Question 8

How can we use a SWOT analysis as a problem solving technique

Answer 8

Helpful Harmful
Internal origin -> Strengths weaknesses
External origin ->Opportunities threats

Question 9

What are probortunities

Answer 9

Using the right attitude to understand that every potential problem presents a possibility which can be turned into an opportunity

Question 10

What is indigenous knowledge

Answer 10

The knowledge that an indigenous community gains over generations living in a particular environment

Question 11

What is global thinking

Answer 11

General thinking that is common to the masses

Question 12

What is an example of indigenous knowledge

Answer 12

It is essential in medicine for example when settlers arrived in North America indigenous people helped new comers cure life threatening scurvy through conifer- needle tonics that were rich in vitamin c

Question 13

What is problem solving

Answer 13

Involves creative thinking and decision making to choose the best solution.

Question 14

What is the problem solving cycle

Answer 14

1. Identify the problem
2. Define the problem
3. Formulate a strategy
4. Implement the strategy
5. Allocate the resources
6. Monitor the solution
7. Evaluate the process

Question 15

What does a pros and cons chart do

Answer 15

This technique helps management to make a decision based on advantages and disadvantages of specific option.

Question 16

What are the tools used for problem solving in each environment

Answer 16

Micro: Swot and analysis of business functions

Market: porters SIX force model and influence on all the role players

Macro: PESTLE

Question 17

What is a decision tree

Answer 17

A decision tree is a mathematical model used to help managers make decisions.

It uses estimates and probabilities to calculate likely outcomes.

Is a visual representation of different outcomes to a single event

Question 18

What do décision trees help with

Answer 18

Helps to decide whether the net gain from a decision is worthwhile. Helps decision maker to look at different options and consequences of each.