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SBE > Professional Communication Skills > Flashcards

Professional Communication Skills Flashcards

1
Q

ambiguous

A

a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s positions

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2
Q

articulation

A

the process correctly pronouncing all the necessary parts of a word

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3
Q

ambushing

A

a style in which the receiver listens carefully to gather information to use in an attach on the speaker

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4
Q

artifact

A

a simple object or ornament representing significant cultural meaning

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5
Q

attending

A

the process of focusing on certain stimuli from the environment

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6
Q

channel

A

the medium through which a message passes from sender to receiver

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7
Q

climate

A

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive

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8
Q

communication

A

the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

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9
Q

concise

A

to be clear and brief

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10
Q

connotation

A

the emotional associations of a term

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11
Q

consensus

A

agreement between group members about a decision

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12
Q

credibility

A

the believability of a speaker or other source of information

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13
Q

chronemics

A

the study of how humans use and structure time

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14
Q

conversation narcissist

A

one who turns the attention of the conversation to themselves

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15
Q

critical listening

A

listening in which the goal is to evaluate the quality or accuracy of the speaker’s remarks

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16
Q

debilitative apprehension

A

an intense level of anxiety about speaking before an audience resulting in poor performance

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17
Q

defensive listening

A

taking innocent comments as personal attacks

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18
Q

denotation

A

the objective, emotion - free meaning of a term

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19
Q

emotional intelligence

A

refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.

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20
Q

empathy

A

the ability to perceive another’s experience and communicate that perception back to the person

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21
Q

empathetic listening

A

listening in which the goal is to help the speaker solve a problem

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22
Q

environment

A

physical location and personal history surrounding the communication

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23
Q

equivocal terms

A

words that have more than one dictionary meaning

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24
Q

euphemism

A

a pleasant term substituted for a more direct, less pleasant term

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25
Q

evaluative listening

A

listening in which the goal is to judge the quality of accuracy of speaker’s remarks

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26
Q

extemporaneous speech

A

a speech planned in advance but presented in a direct, conversational manner

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27
Q

facilitative apprehension

A

a moderate level of anxiety about speaking before an audience that helps improve the speaker’s performance

28
Q

faulty assumption

A

incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

29
Q

feedback

A

the discernible response of the receiver

30
Q

haptics

A

how touch effects the communication process

31
Q

impromtu

A

a speech given without preparation

32
Q

informational listening

A

listening to understand another person or idea

33
Q

insensitive listening

A

the failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker’s words at face value

34
Q

insulated listening

A

listening to understand another person or idea

35
Q

interpersonal communication

A

communication in which the parties involved consider one another as unique individuals

36
Q

intrapersonal communication

A

communicating with oneself

37
Q

jargon

A

special words or expressions that are used by a particular profession or group and are difficult for others to understand

38
Q

kinesics

A

the study of body movement, gestures, and posture

39
Q

manuscript speech

A

a speech that is read word-for-word from a prepared text

40
Q

mass communication

A

the transmission of messages to large, usually widespread audiences via broadcast means

41
Q

memorized speech

A

a speech that is learned and delivered by rote without a written text

42
Q

message

A

a speaker’s words and actions

43
Q

message overload

A

excessive written or verbal information

44
Q

monochronic

A

a nonverbal means of communication that emphasizes punctuality in beginning ans completing a task

45
Q

noise

A

a force that interferes with the process of communication

46
Q

pitch

A

the highness or lowness of one’s voice

47
Q

polychronic

A

a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

48
Q

proxemics

A

the study of how people and animals use space

49
Q

pseudolistening

A

giving the appearance of listening

50
Q

rate

A

the speed at which one speaks

51
Q

receiver

A

decodes the message

52
Q

relative terms

A

words that gain their meaning through comparison

53
Q

selective listening

A

a listening style in which the receiver responds only to messages that interest him or her.

54
Q

self-concept

A

the relatively stable set of perceptions each individual holds of himself or herself

55
Q

self-disclosure

A

the process of deliberately revealing information about oneself that is significant an that would not normally be known by others

56
Q

self-esteem

A

the degree of regard a person holds for himself

57
Q

self-fulfilling prophecy

A

a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

58
Q

semantics

A

the study of meaning of words and phrases in language

59
Q

sender

A

encodes and delivers the message

60
Q

slang

A

a type of language that consists of words or phrases that are informal

61
Q

soft skills

A

personal attributes that enable someone to interact effectively and harmoniously with other people

62
Q

syntax

A

the arrangement of words in a sentence

63
Q

thematic

A

a complete sentence describing the central idea of a speech, usually found in the first paragraph

64
Q

tone

A

the quality of one’s voice

65
Q

volume

A

the loudness of one’s voice

SBE (14 decks)

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