Professional Communication Skills Flashcards
ambiguous
a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s positions
articulation
the process correctly pronouncing all the necessary parts of a word
ambushing
a style in which the receiver listens carefully to gather information to use in an attach on the speaker
artifact
a simple object or ornament representing significant cultural meaning
attending
the process of focusing on certain stimuli from the environment
channel
the medium through which a message passes from sender to receiver
climate
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive
communication
the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world
concise
to be clear and brief
connotation
the emotional associations of a term
consensus
agreement between group members about a decision
credibility
the believability of a speaker or other source of information
chronemics
the study of how humans use and structure time
conversation narcissist
one who turns the attention of the conversation to themselves
critical listening
listening in which the goal is to evaluate the quality or accuracy of the speaker’s remarks
debilitative apprehension
an intense level of anxiety about speaking before an audience resulting in poor performance
defensive listening
taking innocent comments as personal attacks
denotation
the objective, emotion - free meaning of a term
emotional intelligence
refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.
empathy
the ability to perceive another’s experience and communicate that perception back to the person
empathetic listening
listening in which the goal is to help the speaker solve a problem
environment
physical location and personal history surrounding the communication
equivocal terms
words that have more than one dictionary meaning
euphemism
a pleasant term substituted for a more direct, less pleasant term
evaluative listening
listening in which the goal is to judge the quality of accuracy of speaker’s remarks
extemporaneous speech
a speech planned in advance but presented in a direct, conversational manner
facilitative apprehension
a moderate level of anxiety about speaking before an audience that helps improve the speaker’s performance
faulty assumption
incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand
feedback
the discernible response of the receiver
haptics
how touch effects the communication process
impromtu
a speech given without preparation
informational listening
listening to understand another person or idea
insensitive listening
the failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker’s words at face value
insulated listening
listening to understand another person or idea
interpersonal communication
communication in which the parties involved consider one another as unique individuals
intrapersonal communication
communicating with oneself
jargon
special words or expressions that are used by a particular profession or group and are difficult for others to understand
kinesics
the study of body movement, gestures, and posture
manuscript speech
a speech that is read word-for-word from a prepared text
mass communication
the transmission of messages to large, usually widespread audiences via broadcast means
memorized speech
a speech that is learned and delivered by rote without a written text
message
a speaker’s words and actions
message overload
excessive written or verbal information
monochronic
a nonverbal means of communication that emphasizes punctuality in beginning ans completing a task
noise
a force that interferes with the process of communication
pitch
the highness or lowness of one’s voice
polychronic
a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks
proxemics
the study of how people and animals use space
pseudolistening
giving the appearance of listening
rate
the speed at which one speaks
receiver
decodes the message
relative terms
words that gain their meaning through comparison
selective listening
a listening style in which the receiver responds only to messages that interest him or her.
self-concept
the relatively stable set of perceptions each individual holds of himself or herself
self-disclosure
the process of deliberately revealing information about oneself that is significant an that would not normally be known by others
self-esteem
the degree of regard a person holds for himself
self-fulfilling prophecy
a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
semantics
the study of meaning of words and phrases in language
sender
encodes and delivers the message
slang
a type of language that consists of words or phrases that are informal
soft skills
personal attributes that enable someone to interact effectively and harmoniously with other people
syntax
the arrangement of words in a sentence
thematic
a complete sentence describing the central idea of a speech, usually found in the first paragraph
tone
the quality of one’s voice
volume
the loudness of one’s voice
