Funeral Service Management Flashcards
actuating (directing, leading)
the process of guiding and/or supervising the activities of an organization to achieve plans and objectives
advertising
the art of making the public aware of the services or commodities that a business has for sale
aftercare (post funeral follow-up)
services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral
business plan
a summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed
caveat emptor
Latin for “let the buyer beware.”
Buyer’s risk: the commercial principle that the buyer is responsible for making sure that goods bought are of a reasonable quality, unless the seller is offering a guarantee of their quality
caveat venditor
Latin for “let the seller beware.”
The commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality
controlling (evaluating)
the process of measuring organizational and individual performance with predetermined standards or expected results
disaster
a sudden misfortune, resulting in the loss of life and/or property
emergency
an unforeseen combination of circumstances that result in a need for immediate action
ergonomics
study of workplace design; the study of how a workplace and the equipment used therein can best be designed for comfort, efficiency, safety, and productivity
facilities management
the monitoring and maintaining of the funeral home physical plant, workspace and funeral equipment
financial management
the utilization and monitoring of assets, revenue, expenditures, and capital
funeral service management
the administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management
goals
broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. (Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period.)
human relations
motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives
human resource management (personnel management)
the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.
leadership
the process of inspiring others to work hard to accomplish important tasks
marketing management
the process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods and/or services
motivating
the process of energizing, channeling and sustaining people’s behavior
objectives
specific statement of ends, the achievement of which are to be completed within a specific time period.
(Objectives are used in the management control process, and provide a quantitative and time framework to the organization’s goals. Objectives are intended to be accompanied by a specific date and are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved.)
office management
the administration and supervision of office duties, functions, and equipment
organizing
the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans
planning
the process of setting performance objectives and determining what actions should be taken to accomplish them
standards of care
specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances
third party merchandise sales
in the funeral service context, sales of funeral merchandise to consumers by sellers other than a funeral home
total quality management (TQM)
the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
