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RADT A111 - Patient Care > Professional Communication > Flashcards

Professional Communication Flashcards

1
Q

The use of non-vocal means to send messages and exchange information defines:

A

Nonverbal communication

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2
Q

Which of the following are factors of verbal communications?
-Voice volume and tone
-Touch and eye contact
-Hygiene and appearance
-Body language and humor

A

Voice volume and tone

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3
Q

Which of the following are factors of nonverbal communications?
-Voice volume and grammar
-Hygiene and appearance
-Humor and touch
-Grammar and body language

A

Hygiene and appearance

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4
Q

Which nonverbal cue may be offensive in some cultures?

A

Eye contact

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5
Q

T/F: Poor posture can convey a lack of confidence to others.

A

True

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6
Q

What nonverbal skill may be used to assist communications with a patient who is blind?

A

Touch

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7
Q

Which layman’s term would you use to convey to a patient that you will have to obtain some images of the clavicle?

A

Collarbone

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8
Q

Which of the following would be the best practice when imaging a patient who is deaf and uses sign language?

A

Obtain an interpreter to assist in the communications for the procedure.

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9
Q

The ability to understand and perceive the emotions of others is termed:

A

Empathy

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10
Q

Sharing the sorrow or troubles of another person demonstrates:

A

Sympathy

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11
Q

A calm, but firm expression of oneself is the proper use of:

A

Assertiveness

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12
Q

What is the key to a professional attitude?

A

Treating others with respect and kindness

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13
Q

Which of the following emotions generally has a negative effect on one’s professional attitude?

A

Aggression

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14
Q

What changes with age and requires different communications strategies to alleviate?

A

Fears and anxieties

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15
Q

Which of the following age groups would prefer a greeting that uses the proper prefix and their surname?
(1) Teens
(2) Adults
(3) Geriatrics

A

2 and 3

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16
Q

Grade school age children will distrust and lose confidence in a person who uses:

A

Baby talk

17
Q

Which of the following age groups may have increased modesty to consider?

A

Adolescents

18
Q

Which age group is likely to become combative when afraid?

A

Toddlers and preschool age

19
Q

Which of the following are the essential components of feedback and listening?

A

Response, restate, and reflect

20
Q

What is the purpose of responding, restating, and reflecting during interpersonal communications?

A

Build rapport

21
Q

What skill can be used to check for congruency between a patient’s verbal and nonverbal communications?

A

Observation

22
Q

What is the primary guideline for answering patient questions?

A

Answer only those questions that are within your scope of practice.

23
Q

What is the first step to obtaining a thorough patient history?

A

Finding the chief complaint

24
Q

If a patient complains of pain, what should be verified next?

A

Location

25
Q

The stage of grief in which the patient and family seem to carry on as if nothing untoward has occurred is termed:

A

Denial

26
Q

Which of the following may bring comfort to persons who have suffered a loss?

A

Strong religious belief

27
Q

How may having a poor self-image affect a patient’s emotional response to loss?

A

Negatively

28
Q

Which stage of grief is characterized by attempts to make amends or negotiations?

A

Bargaining

29
Q

The principle in medical ethics stating that the information a patient reveals to a health care provider is private and has limits on how and when it can be disclosed to a third party, defines:

A

Confidentiality

30
Q

What does the acronym HIPAA stand for?

A

Health Insurance Portability and Accountability Act

31
Q

Which federal law protects confidentiality, access, and security of electronic health information?

A

HIPAA

RADT A111 - Patient Care (13 decks)

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