Professional Communication Flashcards
The use of non-vocal means to send messages and exchange information defines:
Nonverbal communication
Which of the following are factors of verbal communications?
-Voice volume and tone
-Touch and eye contact
-Hygiene and appearance
-Body language and humor
Voice volume and tone
Which of the following are factors of nonverbal communications?
-Voice volume and grammar
-Hygiene and appearance
-Humor and touch
-Grammar and body language
Hygiene and appearance
Which nonverbal cue may be offensive in some cultures?
Eye contact
T/F: Poor posture can convey a lack of confidence to others.
True
What nonverbal skill may be used to assist communications with a patient who is blind?
Touch
Which layman’s term would you use to convey to a patient that you will have to obtain some images of the clavicle?
Collarbone
Which of the following would be the best practice when imaging a patient who is deaf and uses sign language?
Obtain an interpreter to assist in the communications for the procedure.
The ability to understand and perceive the emotions of others is termed:
Empathy
Sharing the sorrow or troubles of another person demonstrates:
Sympathy
A calm, but firm expression of oneself is the proper use of:
Assertiveness
What is the key to a professional attitude?
Treating others with respect and kindness
Which of the following emotions generally has a negative effect on one’s professional attitude?
Aggression
What changes with age and requires different communications strategies to alleviate?
Fears and anxieties
Which of the following age groups would prefer a greeting that uses the proper prefix and their surname?
(1) Teens
(2) Adults
(3) Geriatrics
2 and 3
Grade school age children will distrust and lose confidence in a person who uses:
Baby talk
Which of the following age groups may have increased modesty to consider?
Adolescents
Which age group is likely to become combative when afraid?
Toddlers and preschool age
Which of the following are the essential components of feedback and listening?
Response, restate, and reflect
What is the purpose of responding, restating, and reflecting during interpersonal communications?
Build rapport
What skill can be used to check for congruency between a patient’s verbal and nonverbal communications?
Observation
What is the primary guideline for answering patient questions?
Answer only those questions that are within your scope of practice.
What is the first step to obtaining a thorough patient history?
Finding the chief complaint
If a patient complains of pain, what should be verified next?
Location
