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Patient Care > Professional Attitudes and Communication > Flashcards

Professional Attitudes and Communication Flashcards

1
Q

What are culturally significant attitudes that may impact communication?

A

eye contact, touch, and gestures

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2
Q

What are examples of cultural groups you may encounter?

A

gender, racial, generational, socioeconomic groups, religious groups, etc.

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3
Q

Not all individuals in a cultural group will share the same ____

A

characteristics

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4
Q

The ASRT challenges radiographers to do what in relation to diversity?

A

challenges radiographers to put aside personal prejudice and emotional bias

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5
Q

What are the 6 types of communication skills?

A

nonverbal communication, listening skills, verbal skills, attitude, validation of communication, communication under stress

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6
Q

What are examples of nonverbal communication?

A

eye contact, body language, touch, appearance

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7
Q

What are listening skills?

A

it is more than waiting for you turn to speak, giving the speaker full attention and focus, and responding appropriately

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8
Q

What are verbal skills?

A

it is the ability to use language and content that is appropriate for your patient

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9
Q

What is validation of communication?

A

an indication of a clear understanding of the message

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10
Q

What does communication under stress do?

A

it interferes with out ability to process information accurately and appropriately

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11
Q

What can you do to improve communication?

A

lower your voice, speak loud and clear, be nonjudgmental in both verbal and nonverbal cues, and request confirmation of listeners understanding

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12
Q

What are the 5 ways to communicate with patients?

A

therapeutic communication, addressing the patient, valid choices, avoiding assumptions, assessment through communication

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13
Q

Therapeutic Communication:

A

a process in which the healthcare professional consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication

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14
Q

Patient Subjective
Data:

A

what a patient tells you (says)

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15
Q

Patient Objective Data:

A

what you see (observe)

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16
Q

Addressing the patient:

A

AIDET, always use two patient identifiers, address patients correctly (avoid nicknames)

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17
Q

Valid Choices:

A

acceptable alternatives that help patients feel competent and involved in their care

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18
Q

Avoiding Assumptions:

A

helps in preventing errors during procedures

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19
Q

Examples of common assumptions:

A

-use of routine positioning techniques for all outpatients
-patient understood and followed preparation procedures for contrast

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20
Q

Assessment Through Communication:

A

Combining observation with therapeutic communications to determine patient’s ability to cooperate with the examination

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21
Q

What are the 7 special circumstances that affect communication?

A

-patients who do not speak English
-the hearing impaired
-deafness
-impaired vision
-inability to speak
-impaired mental function
-altered states of consciousness

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22
Q

Federal law guarantees that patients have the right to _____

A

effective communication

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23
Q

When using an interpreter, make sure you ______

A

look at the patient when speaking so that they do not feel excluded

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24
Q

What do you do when you have a patient that has impaired hearing?

A

-get the patients attention before speaking
-face the person
-speak clearly and at a moderate pace
-do not shout
-avoid noisy background
-rephrase when you are not understood
-be patient

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25
Q

Why do you speak lower and louder when speaking to the hearing impaired?

A

because hearing loss is frequently in the upper register

26
Q

Deaf persons have their own _____

A

culture

27
Q

Impaired vision:

A

-ability to function depends on degree of vision loss na length of time since sight was lost or impaired
-useful to ask what assistance is needed
-some will prefer to touch your elbow as a guide
-others will prefer a description of the surroundings

28
Q

Inability to speak

A

aphasia

29
Q

What is aphasia?

A

loss of ability to understand or express speech, caused by brain damage

30
Q

How can people with aphasia communicate?

A

some can write and others can nod

31
Q

Impaired Mental Function:

A

-abilities vary, so individual assessment is key
-inappropriate to treat adults with mental disabilities as if they were children
-repeating instructions is often useful

32
Q

Altered States of Consciousness

A

-it is important to communicate as if the patient can hear and respond
-constant observation is required to avoid accidents
-cannot rely on patients to remember or listen to instructions

33
Q

What are the 9 age stages?

A
  1. neonate and infant
  2. toddler
  3. preschooler
  4. school age
  5. adolescent
  6. young adult
  7. middle adult
  8. late adult
  9. old age
34
Q

Neonate and Infant Age Range:

A

birth to 1 year

35
Q

Toddler Age Range

A

1-2 years old

36
Q

Preschooler Age Range

A

3-5 years old

37
Q

School Age Range

A

6-12 years old

38
Q

Adolescent Age Range

A

13-18 years

39
Q

Young Adult Age Range

A

19-45 years old

40
Q

Middle Adult Age Range

A

46-64 years old

41
Q

Late Adult Age Range

A

65-79 years old

42
Q

Old Age Range

A

80 years and older

43
Q

How do you communicate with neonates and infants?

A

watch tone and touch

44
Q

How do you communicate with toddlers?

A

2-3 word sentences; may need to immobilize

45
Q

How do you communicate with preschoolers?

A

conversation, use praise

46
Q

How do you communicate with school age children?

A

give honest and concrete information

47
Q

How do you communicate with adolescents?

A

since they can still be emotional during distress, show empathy

48
Q

How do you communicate with young adults?

A

involve them in the decision making process

49
Q

What happens in the middle adult stage of life?

A

onset chronic issues, memory issues, hearing loss, sight changes; involve them in decisions

50
Q

How do you communicate with late adults and people of old age?

A

may have dementia/Alzheimer’s; allow them to make choices whenever possible

51
Q

Ageism

A

is a discriminatory attitude toward the elderly that includes the belief that all elderly are ill, disabled, worthless, or unattractive

52
Q

What is required when speaking with a patient’s family?

A

empathy and patience

53
Q

Who created the 5 stages of grief?

A

Kubler-Ross

54
Q

What are the 5 stages of grief?

A

denial, anger, bargaining, depression, acceptance

55
Q

Denial

A

refusing to believe or even perceive painful realities

56
Q

Anger

A

experiences frustration, outrage; may vent to healthcare workers

57
Q

Bargaining

A

attempts to earn forgiveness or mitigate loss by being “very good”

58
Q

Depression

A

often quiet and withdrawn, and may cry easily

59
Q

Acceptance

A

accepts the loss or impending death and deals with life and relationships on a more realistic, day-to-day basis

60
Q

Know the ______ of communication with others in the healthcare environment

A

legal implications

Patient Care (5 decks)

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