Processes Of HR management

Question 0

What are the types of development a business can participate in?

Answer 0

Induction

Training

Organisational development

Mentoring and coaching

Performance appraisal

Question 1

What is the process of HR management?

Answer 1

1. Acquisition
   - identifying staffing needs
   - recruitment
   - selection
2. Development
   - training
   - development and performance management
3. Maintenanace
   - monetary and non monetary benefits
   - legal responsibilities
4. Seperation
   - involuntary and voluntary

Question 2

Explain the importance of development in HR process

Answer 2

Development programs ensure that experienced and talented staff are retained and enhances motivation and commitment to business. It enhances skills of employee through:

• further professional learning
• mentoring or coaching
• performance appraisal

Question 3

How does an effective HR manager identify staffing needs of the business?

Answer 3

The HR would specifically identify needs through analysing internal environment such as business goals and external influences such as economic, social and legal influences.

Question 4

Differentiate between recruitment selection and placement

Answer 4

Recruiting is the first step which refers to attracting right quality and quantity of staff to apply for employment

Selection involved gathering information through job design and job analysis to choose most appropriate applicant.

Placement involves locating the employee in a position that best utilizes the skill of the individual to meet the needs of the business

Question 6

What would an employer utilize to introduce a new employee to the workforce?

Answer 6

Induction programs introducd a new employee to the workforce. It should give employee a positive attitude to job, builds employees confidence, establish working relationships and stresses policies.

Question 7

What is the purpose of training staff?

Answer 7

Training seeks a long term change in employees skill, knowledge and attitudes and behaviour in order to improve work performance. Also allows multi skilled employees adapt to changing circumstances.

Question 8

What are some strategies a business manager can utilize to help motivate and retain staff under organisational development?

Answer 8

Business manager may incooperate a flatter management structure for shared ideas, teamwork and improving efficiency. Strategies include:

Job enlargement - increasing breadth of tasks in a job

Job rotation - moving staff from one task to another over period of time

Job enrichment - increasing responsibilities of a staff member

Job sharing - two + people share same job

Question 9

Differentiate between mentoring and coaching

Answer 9

Mentoring is usually mutual, rewardinf experience focused on building a personal relationship that encompasses the life experience of both parties.

Cosching is focused on improving skills and performance and managing work roles more efficiently.

Question 10

Explain the role of performance appraisal

Answer 10

Performance appraisal is a systematic process of analysing and evaluating employee performance for strength, weakness and opportunities for development.

Question 11

List the four main objectives of performance appraisal

Answer 11

1. To provide feedback from management to employees regarding performance
2. To act as a measurement against which promotion and pay rises can be determined
3. To help monitor businesses employee selection
4. To identify employees training and development needs

Question 12

What are some tools used for performance appraial?

Answer 12

Essay evaluation

Ranking method

Interview

Question 13

What is the purpose of maintenance in HR process

Answer 13

Focuses on process required to retain staff and manage their well being at work.

May be utilized through:

Communication and workplace culture

Employee participation

Benefits

Business legal complying to legislations and acting in a corporate socially responsible manner

Question 14

How may a business improve communication and workplace culture?

Answer 14

Regular team meetings
Social functions
Suggestion boxes
Staff surveys

Question 15

What is an effective benefit to improve flexibility and attract retained staff?

Answer 15

Flexibility and family-friendly work areangements is an effective strategy to balance the life of employees. As well as flexible working hours, family leave, long term leaves etc

Question 16

Define seperation

Answer 16

Seperation is where an employee leaves the business erher voluntarily or involuntarily.

Question 17

List three types of voluntary and involuntary seperation

Answer 17

Voluntary

• resignation
• relocation
• voluntary redundancy

Involuntary

• contract expiry
• retrenchment
• dismissal

Question 18

Define redundancy and retrenchment

Answer 18

Redundancy and retrenchment refers to employees losing their job where they are no longer needed.

Question 19

Define dismissal

Answer 19

Dismissal occurs when an employee participates in gross or serious misconduct such as theft resulting in loss of job. Fair work australia determines if dismissal is fair. Can also occur due to poor performance or technological change.

Question 20

Define unfair dismissal

Answer 20

Unfair dismissal occurs when an employee is dismissed by employer and action is believed to be harsh unreasonable or unjust.

Question 21

When can an employee claim unfair dismissal?

Answer 21

When busines sis over 15 employees

Process of dismissal has not been carried out correctly such as written proof or interview with employee about alternative options and shows there was no other work avaliable.

Question 22

List the 5 steps in an effective training program

Answer 22

Step 1 asses the needs of individual job and business

Step 2 determine objectives of training program job and individual

Step 3 consider internal and external influences. Internal such as attitude of employees and external such as government programs or support.

Step 4 determine process such as content of training program, learning principles, participants involved.

Step 5 evaluate training program with tests and surveys prior to after training such as customer complaints, benchmarking and accudent rates.