PROBLEM SOLVING AND FACILITATION

Question 1

What is the main concept related to problem solving? Hint: very simple

Answer 1

• problem definition

Question 2

What is the success of organizations believed to be dependant on?

Answer 2

The effectiveness of problem solving

Question 3

More diverse group equals what?

Answer 3

Greater number of ideas and perspectives/ways to problem solve

Question 4

What is a way people feel responsible to implement solutions?

Answer 4

Being involved in the problem solving process

Question 5

What are the 4 Models of Problem Solving?

Answer 5

1. The Dialetics Model
2. Kolb’s
3. Six Stigma
4. Appreciative Inquiry

Question 6

What are two and two main concepts of the dialetics theory?

Answer 6

Doubting (red light mindset) and Believing (green light mindset)

Question 7

How do doubters perceive problem solving? (2)

Answer 7

• Reductive and structured

“What is wrong with this?”

Question 8

How do believers perceive problem solving? (2)

Answer 8

• possibility thinking

- how an idea can work

Question 9

What is important to remember about red and green light mindsets?

Answer 9

They are both equally important, you need to switch from one to the other depending on the situation and stage

Question 10

What are the 4 stages of problem solving? (SPSI) Hint: Think common sense-wise

Answer 10

1. Situation Analysis
2. Problem Analysis
3. Solution Analysis
4. Implementation Analysis

Question 11

What are the 3 sub steps in Situation Analysis (st.1)?

Answer 11

1. determine the right problem to tackle
2. explore/envision what is possible
3. Priority set based on current setting and reality based goals

Question 12

What are the 2 sub steps to Problem Analysis (st.2)?

Answer 12

1. Info gather, separate facts from opinions

2. Problem definition - factors that cause the problem, connections and relations

Question 13

What are the 2 sub steps to Solution Analysis (st.3)?

Answer 13

1. Idea getting/brainstorming

2. Decision-Making

Question 14

What is a useful tool in Solution Analysis and what does it involve? (st.3)

Answer 14

Payoff Matrix

easy vs hard to implement and small vs big payoff

Question 15

What are the 3 common errors in Implementation Analysis (st. 4)?

Answer 15

1. fail to gain commitment
2. fail to assign
3. fail to follow up

Question 16

What are the 2 sub steps to Implementation Analysis (st. 4) -Hint: bit of a long description

Answer 16

1. Participation- best people to work together effectively
2. Planning- need to know roles, responsibilities, key tasks and deadlines, how they will be monitored, how work and solutions will be evaluated

Question 17

What 3 things does Kolb’s Model prevent people from failing to see?

Answer 17

1. opportunities in the problem
2. danger of leaping ahead too quickly
3. missed opportunity of not focusing enough

Question 18

What are the SIX STIGMAS? (5 though?) DMAIC

Answer 18

Define
Measure
Analyze
Improve
Control

Question 19

What are the 4 Ds of Appreciative Inquiry and what are there statements?

Answer 19

Discover: what is
Dream: what could be
Design: what should be
Destiny: what will be

Question 20

What are 4 responsibilities of a facilitator?

Answer 20

• sets the tone, directs process, respectful and welcoming
• encourages parties to speak freely
• assisting others is sensitive and serious
• not a judge or advisor

Question 21

List some roles of a facilitator (there are 8 total)

Answer 21

1. Confidentiality
2. Listener
3. Don’t be afraid of silence
4. Directing the process
5. Being neutral
6. Impartiality
7. Avoid assumptions
8. No criticizing

Question 22

What kinds of things can be done in facilitation? (4)

Answer 22

1. Ground rules
2. Brainstorming
3. Listening
4. Flip Charting