HUMAN BEHAVIOUR AND PERSONALITY

Question 1

What 5 life characteristics influence individual’s behaviour and how?

Answer 1

1. Personal: abilities, motivations, personality
2. Job
3. Work group: size, leadership, structure
4. Organization: rewards, performance, appraisal
5. Culture: nationality, region, municipality

Question 2

What is the MARS model of individual behaviour and performance? expand on each

Answer 2

Motivation: affect your direction, intensity, persistence
Ability: natural and learned aptitudes, what you are able to do
Role Perception: how clearly people understand their role
Situational Factors: beyond employee’s immediate control

Question 3

What are the 5 types of individual behaviour? Expand Hint much like jack actors

Answer 3

1. Task performance: working with people, data, ideas
2. Organizational citizenship: cooperation and helpfulness, effect on individual, team, organizational effectiveness
3. Counterproductive work behaviours: dysfunctional activities can directly or indirectly harm an organization ie. harassment, stealing, untruthfulness
4. Joining and staying with the organization: Companies with high turnover suffer, vital knowledge is lost
5. Maintaining work attendance: differences between those who show up on time and those who are late or absent

Question 4

What is the big 5 model? (OCEAN)

Answer 4

Openness, Conscientiousness, Extroversion, Agreeableness, Neurocriticism

Question 5

What is the DISC Model?

Answer 5

Dominant, Influences, Steady, Compliment