PROBLEM-SOLVING Flashcards
Involves using higher-order thinking skills to effectively handle and critically work out realistic solutions to problems.
Problem-Solving
Is a basic skill or tool that is needed by employees for workplace demands
Problem-Solving
Includes a complex set of cognitive, behavioral, and attitudinal components
Problem-Solving
Can be a multiple-step process
Problem-Solving
Involves examining the meaning and significance of what is observed or expressed.
Critical Thinking
a useful skill in making careful considerations during problem-solving
Critical Thinking
Involves objectively and thoughtfully examining evidence before making judgments
Critical Thinking
Requires logic, reasoning, clarity, credibility, accuracy, relevance, depth, significance, and fairness
Critical Thinking
Involves exploring ideas, generating possibilities, and looking for many right answers rather than just one.
Creative Thinking
Thinking creatively allows individuals to have the ability to accept change and newness, a willingness to play with ideas, and a flexibility in their outlooks
Creative Thinking
Is an important mode of thinking when trying to solve problems
Creative Thinking
Positive Attitudes that Lead to Creativity
- ) Curiosity -
- ) Challenge
- ) Constructive Discontent
- ) Believing most problems can be solved
- ) Understanding that problems can lead to improvements
- ) Seeing the good in the bad
Involves assessing a program in relation to its mission, its future goals, and the external environment.
Strategic Thinking
requires examining whether a program is “doing the right things” in order to achieve its mission
Strategic Thinking
means having an end goal or vision in mind and developing plans to reach them
Strategic Thinking
Characteristics of Strategic Thinking
There is a focus on:
●long-term rather than short-term outcomes
●the “big picture” and underlying systems
●critical and creative thinking
●leverage and gaining a maximum advantage
Involves identifying & choosing alternatives based on the values and preferences of the decision maker.
Decision-Making
When making choices among alternatives, we want the decision that:
1) Has the highest chance of being successful or effective
2) Best fits with our needs, goals, desires, and values
Types of Decisions
- ) Decisions about whether or not
- ) Decisions of which
- ) Contingent decisions
involves yes/no, either/or decisions
Decisions about whether or not
make decisions by weighing pros versus cons
Decisions about whether or not
involves choosing the best alternative among a set of decisions
Decisions of which
- depend on certain conditions being met
Contingent decisions
Steps in decision making
- ) Identify the decision that needs to be made and possible goals to reach.
- ) Gather up information.
- ) Generate a list of alternative solutions.
- ) Rate the alternatives.
- ) Examine the risk of each alternative.
- ) Make the decision.
How to Accelerate your Learning for Problem-Solving
In order to accelerate learning, one must acknowledge their personal learning style, maximize their intelligence and their ability to acquire and remember information.
TRUE OR FALSE. Knowing your learning style can help you capitalize on your strengths and play down weaknesses
TRUE
TRUE OR FALSE. Learning is independent on our senses to process information
FALSE
TRUE OR FALSE. There is often a tendency to use certain senses over others
TRUE
are similar to those with decision-making, although there is usually a final best solution, and thus more clarity.
Problem-Solving Techniques
Seven steps for problem-solving can be carried out.
- ) Identify the issues
- ) Understand everyone’s interests
- ) List possible solutions
- ) Evaluate the options
- ) Select an options or options
- ) Document any agreements
- ) Implement, monitor, and evaluate solutions
To be an effective problem-solver, you need to have self-awareness about your:
Thinking processes, decision-making skills, learning style, intelligence, memory and information acquisition, and problem-solving skills and techniques
