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INDUSTRIAL PSYCH > PERFORMANCE MANAGEMENT > Flashcards

PERFORMANCE MANAGEMENT Flashcards

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1
Q

Procedures and systems designed to improve employee outputs and performance, often through the use of economic incentive systems.

A

Performance Management

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2
Q

The process of systematic evaluation of an employee’s overall work performance.

A

Performance Evaluation

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3
Q

Involves his work outputs and how well he/she handles his duties and responsibilities.

A

Performance Evaluation

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4
Q

Functions of Performance Evaluation

A 
●Validation and Selection Criteria 
●Training Requirements 
●Employee Improvement
●Promotions, Wages, and Transfers 
●Reductions in Force
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5
Q

Categories of Performance Measure

A

●Performance Appraisal for Production Job

●Performance Appraisal for Non-production Jobs

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6
Q

Jobs that have an output

A

Production Job

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7
Q

office work, doctors

A

Non-production Jobs

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8
Q

number of units assembled or produced in a given period of time.

A

Quantity of Output

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9
Q

assessed through inspection standards to check on faulty units produced.

A

Quality of Output

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10
Q

based on accident records within the work environment.

A

Accidents

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11
Q

wage history, rates and frequency of increase

A

Salary

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12
Q

number of days lost from work.

A

Absenteeism

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13
Q

history and record of promotion

A

Rare of Advancement

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14
Q

Performance Appraisal for Production Job

A 
●Quantity of Output
●Quality of Output
●Accidents
●Salary
●Absenteeism 
●Rare of Advancement
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15
Q

Performance Appraisal for Non-production Jobs

A

●Assessment of Supervisors
●Assessment of Peers
●Self-Assessment.

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16
Q

assessing levels of proficiency base on supervisory assessment.

A

Assessment of Supervisors

17
Q

assessing judgments and performance level by co-workers.

A

Assessment of Peers

18
Q

Appraisal of one’s own performance.

A

Self-Assessment

19
Q

Methods of Performance Appraisal

A 
●Rating Technique
●Forced-Distribution ●Techniques
●Essay Appraisal
●Checklist
●Forced Choice
●Critical Incident
●Graphic Rating Scale
●Management by Objectives
20
Q

Sources of Error in Performance Appraisal

A

●Halo Effect
●Distribution errors
●Recency error
●Personal bias error

21
Q

a tendency to judge a person’s performance based on single attribute or characteristic

A

Halo Effect

22
Q

leniency, central tendency and strictness error

A

Distribution errors

23
Q

the rater’s tendency to allow more recent incidents of employee behavior to carry too much weight in evaluation of performance over an entire rating period.

A

Recency error

24
Q

an error in judgment that can occur when a person allows their preformed biases to affect the evaluation of another.

A

Personal bias error

INDUSTRIAL PSYCH (11 decks)

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