*Pro. Nursing: COMMUNICATION Flashcards
Communication
is not linear but an ongoing cycle that includes both verbal and non verbal
multiple communication models
minimum, a sender, receiver, message
feedback allows?
the sender to receiver to know the message was properly understood
fiver FORMS of communication
verbal non verbal auditory emotional and energetic
four MODES of communication
verbal nonverbal electronic written
four TYPES of communication
passive, aggressive, assertive, passive aggressive
four phases to the nurse patient relationship
orientation
identification
exploitation
resolution
non therapeutic barriers
not listening, dismissing what the client says, attempting to reassure or give advice, challenging the client, disagreeing
Environmental factors
excessive noise or extreme temp
Main component of motivational interviewing
OARS
A nurse is planning a presentation about skin care for a group of older adults. Which of the following actions should the nurse take to enhance client learning ?
Ensure the room is lit. it can allow the participants to better see the presentation as well as the nurse during the teaching
Identification
issue is ID
Orientation
where the nurse and patient first meet
exploitation
coaching patient towards a healthier lifestyle
Resolution
end of relationship. nurse patient are actively working
Nurse is caring for a pt who has dialysis 3x a week. pts states they cannot make it due to caring for parents and children. what factors are influencing the clients communication
Psychosocial-communication, financial situation interruption
2. situational
nurse is trying to determine a pts pain. pt is drowsy and open their eyes but cannot verbalize. what should a nurse do?
use an alternative method of determining pts pain level
Pts forgot hearing aid. what should nurse do to improve communication
- move pt to quiet area
- speak slower pace
avoid using medical terminology
