Practice Questions 2 Flashcards
1
Q
Which of the following are the four “universal compensable factors”?
a) ability, effort, responsibility, working conditions
b) ability, effort, skill, responsibility
c) skill, effort, responsibility, working conditions
d) skill, effort, ability, working conditions
A
skill, effort, responsibility, working conditions
2
Q
Another term for an outsourcing provider is _____.
a) Vendor
b) Externals
c) Porters
d) Internals
A
Vendor
3
Q
In expectancy theory of motivation, where outcomes can have values ranging from -1 to +1, the minus sign is intended to indicate:
a) that some outcomes mean less to the person
b) that some outcomes involve indirect compensation
c) that some outcomes can be de-motivators
d) that some outcomes are of no interest to the person
A
that some outcomes can be de-motivators
4
Q
A(n)_____ question requires no specific response.
a) closed-ended
b) reverse
c) open-ended
d) Overhead
A
open ended
5
Q
An organization that has legislated authority to carry out the governing legislation of a profession is called
a) A professional association
b) A regulatory agency
c) A Board of Examiners
d) A public authority
A
a regulatory agency
6
Q
An _________is a modification of work processes, equipment, and materials in order to reduce exposure to hazards
a) Administration Controls
b) Engineering Controls
c) Work practices and Procedures
d) Hygiene Controls
A
engineering controls
7
Q
In any downsizing initiative it is important to:
a) attend to rumours
b) provide survivors with available information on the downsizing
c) make expectations clear
d) all of the above
A
all of the above
8
Q
Associations for HR professionals provide _____.
a) professional development seminars
b) ergonomic engineering training
c) networking events
d) both (a) and (c) are correct
A
both a and c are correct
9
Q
The material safety data sheet (MSDS) must contain information as set out by the:
a) Hazardous Products Act
b) Workplace Hazardous Materials Act
c) Dangerous Products Act
d) Hazardous Materials Act
A
Hazardous Products Act
10
Q
The health effects of whole body vibration include:
a) inhibition of muscular reflexes
b) sore joints
c) blurred vision
d) a and c
A
a and c
11
Q
When charged with a safety offence, a company’s best defence is that the company took all reasonable steps to avoid the particular event, a defence that is referred to legally as:
a) due process
b) reasonable cause
c) due diligence
d) just cause
A
due diligence
12
Q
Effective communication occurs when:
a) Information is sent through informal rather than formal channels.
b) Information is transmitted between two or more people.
c) The sender convinces the receiver to accept the information sent.
d) Information is transmitted and understood between two or more people.
A
Information is transmitted and understood between two or more people.
13
Q
Employee referrals are a cost-effective method for recruiting, however there are drawbacks. Which of the following statements best describe a drawback of depending on employee referrals?
a) Employee referrals cost more than external advertising.
b) The hiring bonus paid to the person making the referral is too expensive
c) There is potential for systemic discrimination
d) The new employee has a good idea of the company culture
A
There is potential for systemic discrimination
14
Q
If a group of HR managers decides to lobby government in order the change legislation to their favour, then the group is taking a _____ stance.
a) reactive
b) passive
c) regressive
d) Proactive
A
proactive
15
Q
Which of the following is most likely to produce job burnout?
a) Having too little work to perform on a given day.
b) Working in a noisy environment.
c) Having too many clients, each wanting your undivided attention.
d) During a merger, fearing the acquiring company will probably lay off many people.
A
Having too many clients, each wanting your undivided attention.
16
Q
Cooperative education programs are a good source of current and future candidates. Which of the following organizations are good sources of candidates for cooperative work terms?
a) Local high school
b) Local university
c) A Canadian university
d) All of the above
A
all of the above
17
Q
Break even is the point where:
a) Total revenue equals total costs
b) Total revenues equals total variable costs
c) Total revenues equals fixed costs
d) Total revenues equals total overhead
A
Total revenue equals total costs
18
Q
________refers to a cluster of related knowledge, skills and abilities that enables the job holder to perform effectively.
a) Job description
b) Training
c) Evaluation
d) Competency
A
Competency
19
Q
In 1925, the case of Toronto Electric Commissioners versus Snider, which of the following statements is true:
a) established the right of employees to form trade unions
b) restricted the powers of the provincial legislature in labour relations matters
c) restricted the powers of the Federal Parliament in labour relations to matters within its own jurisdiction
d) none of the above
A
restricted the powers of the Federal Parliament in labour relations to matters within its own jurisdiction
20
Q
If the company adopts a market lag policy, how will that company’s pay range midpoint compare to the market average?
a) the midpoint will be the same as the market average
b) the midpoint will be lower than the market average
c) the midpoint will be higher than the market midpoint
d) the midpoint will be higher than the market average
A
the midpoint will be lower than the market average
21
Q
Which is NOT a step involved in using a Markov model used in HR planning?
a) Collect historical data on mobility rates
b) Develop a replacement chart for key positions
c) Develop matrices to forecast future personnel movement
d) Use the forecast of the model to develop HR policies and programs
A
Develop a replacement chart for key positions
22
Q
Which of the following activities should an HR Manager engage in to establish an effective return to work program?
a) inform employees that the company has a return-to-work program
b) create data information systems to track trends and identify problem areas
c) develop a relationship with specific healthcare professionals that treat work-related injuries
d) all of the above
A
all of the above
23
Q
HR professionals and managers utilize information from the recruitment, training and development and administration subsystems to develop long term plans for staffing. This is an example of which of the following benefits of an HRIS?
a) Compliance
b) Talent and knowledge management
c) Strategic alignment
d) HR planning and forecasting
A
HR planning and forecasting
24
Q
Which of the following is NOT a reason why an organization may outsource
a) to improve employee morale
b) to improve service levels
c) to access specialized expertise
d) to save money
A
to improve employee morale
25
Which of the following are critical activities in the job analysis process?
a) selecting and training analysts, choosing a single versus a multiple job description technique, choosing a job analysis program
b) choosing a single versus a multiple job analysis technique, choosing a job analysis program, writing a job description
c) choosing a job analysis program, writing a job description, selecting and training analysts
d) choosing a job analysis program, choosing a single versus a multiple job description technique, selecting and training analysts
choosing a job analysis program, writing a job description, selecting and training analysts
26
Virtually all occupational diseases and injuries are related to:
a) chemical exposure
b) biological exposure
c) physical agents
d) a and b
a and b
27
According to Schneider and Bowen, employees must be motivated and able to meet the following three out of ten customer expectations for service quality:
a) Skills, Knowledge, Ability
b) Intrinsic Benefits, Extrinsic Benefits, Reliability
c) Reliability, Responsiveness, Competence
d) Total Quality Management, Reliability, Skills
Reliability, Responsiveness, Competence
28
According to Robert Gagne, there are 5 classifications of learning outcomes. They are:
a) Feedback, Confidence, Self Worth, Knowledge, Verbal Information
b) Acquiring Skills, Information, Attitudes, Behaviour Change, Confidence
c) Experience, Skill, Change, Behaviour Change, Positive Experiences
d) Verbal Information, Intellectual Skills, Cognitive Strategies, Motor Skills, Attitudes
Verbal Information, Intellectual Skills, Cognitive Strategies, Motor Skills, Attitudes
29
A ________ refers to a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization.
a) Training transfer climate
b) Training tolerance
c) Emotional Intelligence
d) Learning Culture
Learning Culture
30
The Royal Commission on the Health and Safety of Workers in Mines articulated the following principal rights of workers:
a) the right to refuse dangerous work without penalty
b) the right to be compensated for workplace accidents
c) the right to know about hazards in the workplace
d) a and c
a and c
31
Which of the following statements is true about competencies and their relation to job analysis and the recruitment and selection function?
a) A competency based job analysis only considers an incumbent’s knowledge and abilities
b) Competency based hiring is a readily accepted concept and is favoured by management
c) A competency is the same as KSAO’s, however, a competency is only applicable to one job
d) A competency is an underlying characteristic of an individual that contributes to the job or role of performance and to organizational success
A competency is an underlying characteristic of an individual that contributes to the job or role of performance and to organizational success
32
If a company classifies male employees as administrators and female employees doing the same work as clerks and provides different wage rates based on the classifications, the company is violating the:
a) Principle of equal pay for equal work
b) Gender based discrimination principle
c) Income Tax Act
d) Collective agreement
Principle of equal pay for equal work
33
Valid and reliable job evaluations result from which two conditions:
a) the results are consistent; using multiple collection methods
b) the results are consistent; data was taken under similar conditions
c) data from multiple sources; using multiple collection methods
d) data from multiple sources; data was taken under similar conditions
data from multiple sources; using multiple collection methods
34
Which job evaluation plan is most widely used by companies?
a) classification
b) ranking
c) point method
d) broad banding
point method
35
Labour relations strategy:
a) relates to how the firm competes in the marketplace
b) relates to how the employer deals with unionization
c) has been constant since the 1980s
d) is not related to environmental factors
relates to how the employer deals with unionization
36
In Campbell’s theory of work performance, the degree to which individuals are committed to performing all job tasks, to working at a high level of intensity, and to working under adverse conditions is known as:
a) maintaining personal discipline
b) supervision/leadership
c) demonstrating effort
d) job-specific proficiency
demonstrating effort
37
Which is NOT one of the key elements of the 5C Model of HRM Impact
a) Cost
b) Contribution
c) Critical Incident
d) Compliance
Critical Incident
38
Legal and human rights are part of the ____________________environment within a human resource system.
a) social
b) economic
c) work
d) Legislative
Legislative
39
Current assets divided by current liabilities is the definition of the:
a) interest cover ratio;
b) dividend cover ratio;
c) quick ratio;
d) current ratio;
current ratio;
40
Employers are increasingly being held liable for damages stemming from their:
a) Discriminatory practices in the selection process
b) Failure to abide by employment equity legislative requirements
c) Negligent hiring of workers who subsequently commit criminal acts on the job
d) Use of unreliable selection tests
Negligent hiring of workers who subsequently commit criminal acts on the job
41
The Workplace Hazardous Materials Information System (WHMIS) contains class and division hazard symbols for different types of hazards (e.g. Class B are Flammable Materials, which are symbolized by a circle with a flame inside). A circle with a cylinder inside therefore represents:
a) Class D (Poisonous and Infectious Material)
b) Class C (Oxidizing Material)
c) Class E (Corrosive Material)
d) Class A (Compressed Gas)
Class A (Compressed Gas)
42
Groups of related behaviours that are needed for successful job performance in an organization are called
a) knowledge
b) skills
c) Competencies
d) KSAOs
Competencies
43
Forecasting that focuses on tracking internal changes instituted by an organization’s managers is called:
a) Process-based forecasting
b) Event-based forecasting
c) Transaction-based forecasting
d) Short-run forecasting
Transaction-based forecasting
44
Noise can affect humans in three ways:
a) cognitively, sensor neural, and sociologically
b) sociologically, psychologically, and sensor neural
c) physiologically, psychologically, and cognitively
d) physiologically, sociologically, and psychologically
physiologically, sociologically, and psychologically
45
In labour relations a grievance is best explained as:
a) an employee complaint
b) the breaking by management of one of the terms of the collective agreement
c) management ignoring legitimate union demands
d) an alleged violation of the collective agreement
an alleged violation of the collective agreemen
46
A _________is a training method in which trainees discuss, analyze and solve problems usually based on a real situation.
a) Audio-visual Methods
b) Case Study Method
c) Case Incident Method
d) Analytical Method
Case Study Method
47
The appropriate bargaining unit determined by the Labour Relations Board:
a) must comply with any agreement between the employer and the union
b) is based upon the community of interest concept
c) names the individuals in the bargaining unit
d) excludes employees opposed to the union
is based upon the community of interest concept
48
A supervisor’s duties include the following EXCEPT:
a) taking every reasonable precaution to ensure the protection of workers
b) preparing OH&S policy
c) providing written instructions if applicable
d) advising workers of possible hazards
preparing OH&S policy
49
In Ontario under the OLRA, collective agreements must have a minimum term of:
a) no minimum
b) one (1) year
c) two (2) years
d) three (3) years
one (1) year
50
According to needs theories which statement is NOT true?
a) Needs are the basis of our motivation
b) Understanding needs helps you understand behaviour
c) Reinforcement theory is a commonly applied needs theory
d) ERG is an acronym representing three basic needs of a needs theory
Reinforcement theory is a commonly applied needs theory
51
What are Training Inputs?
a) Design, Environment, Knowledge
b) Feedback, Design, Skill
c) Trainee Characteristics, Training Design, Work Environment
d) Training Design, Work Environment, Knowledge
Trainee Characteristics, Training Design, Work Environment
52
Interviewer’s beliefs about the requirements of the job and the characteristics of the applicants are referred to as:
a) initial impressions
b) stereotypes
c) knowledge structures
d) Biases
knowledge structures
53
What is the definition of E-learning?
a) E-mail based training
b) Electronic training used in organizations for the Intranet only
c) Computer Network technology such as the Intranet or Internet to deliver training for job relevant knowledge and skill
d) Both B and C
Computer Network technology such as the Intranet or Internet to deliver training for job relevant knowledge and skill
54
If Alex obtains statistics that indicates the number of hours each employee works per year in his department, he is most probably obtaining ____.
a) information
b) a data warehouse
c) Data
d) raw information
data
55
How does an employee’s pay rate compare when the compa-ratio is more than one?
a) the employee’s rate is below the competitive pay rate
b) the employee’s rate is above the competitive pay rate
c) the employee’s rate is 101% below the competitive pay rate
d) the employee’s rate is the same as the competitive pay rate
the employee’s rate is above the competitive pay rate
56
Employees in Ontario and the federal jurisdiction may be eligible for__________ in certain termination situations, in addition to pay in lieu of notice.
a) Unemployment pay
b) Exit pay
c) Severance pay
d) Notice pay
Severance pay
57
Which of the following statements about leadership and gender is TRUE?
a) Male leaders tend to use the participative style more often than do female leaders.
b) Male and female leaders generally dont differ in their use of task- & people-oriented leadership.
c) Male and female leaders generally do not differ in their use of participative leadership.
d) Male leaders tend to produce better financial results for their firms.
Male and female leaders generally dont differ in their use of task- & people-oriented leadership.
58
What is the method for forecasting the net financial benefits that result from Human Resources Program such as Training and Development?
a) Cost Analysis
b) Utility Analysis
c) Cost Benefit Analysis
d) None of the above
Utility Analysis
59
The goals of the Worker’s Compensation Act includes the following, EXCEPT:
a) promote culture of commitment to safety and health
b) conduct accident investigations
c) foster co-operative and consultative relationships
d) minimize social and economic costs of work related accidents, injuries, and illnesses.
conduct accident investigations
60
Enabling an individual to have responsibility, control and decision-making authority over the work he or she performs is called
a) Empowerment
b) Enablement
c) Job enlargement
d) Job enhancement
Empowerment
61
These are the three most common sources of job analysis data:
a) job analysts, supervisors, benchmark jobs
b) job incumbents, benchmark jobs, job analysts
c) job incumbents, supervisors, job analysts
d) job incumbents, benchmark jobs, job supervisors
job incumbents, supervisors, job analysts
62
An _______is any observable human activity that is an unwanted event or occurrence that might have had a negative impact on the people, property, or process involved.
a) Event
b) Accident
c) Incident
d) Hazard
Incident
63
This term refers to the uniquely combined characteristics, like attitudes and
behaviors that enable employees to do their jobs well:
a) competency
b) autonomy
c) skill blocks
d) productivity
competency
64
An important key to successful executive integration is:
a) The executive’s expectations
b) Roles must be clarified
c) A relationship with employees must be established
d) All of the above
Roles must be clarified
65
An ERP – enterprise resource planning application, is commercial software that automates and integrates many or most of a firm’s business processes. Which of the following is characteristic of a typical ERP installation?
a) An ERP is slow to install and is not expensive
b) An ERP is slow to install and is expensive
c) An ERP is fast to install and is not expensive
d) An ERP is fast to install and is expensive
An ERP is slow to install and is expensive
66
Goal setting influences employee behaviour and performance mainly by improving:
a) Situational contingencies and Learned abilities.
b) Aptitudes and Learned abilities
c) Motivation and Role perceptions.
d) Role perceptions and Learned abilities.
Motivation and Role perceptions.
67
The first step in analyzing compensation survey data is:
a) Establishing pay grades and ranges
b) Calculating a compa-ratio
c) Assessing the number of job evaluation points that each job has received
d) Assessing central tendency of pay and the variation across employers
Assessing central tendency of pay and the variation across employers
68
The two main forms of conflict are:
a) Manifest and Hidden
b) Constructive and Socioemotional
c) Superordinate and Subordinate
d) Problem-solving and Forcing
Constructive and Socioemotional
69
Worthen and Sanders distinguished that ____________ Training Evaluations are designed to help evaluators assess the value of the training materials and processes
a) Formative
b) Summative
c) Political
d) Descriptive
Formative
70
An organization characterized by having only a few layers of management from top to bottom is called
a) A flat organization
b) A lean organization
c) A boundaryless organization
d) A vertically integrated organization
A flat organization
71
Information obtained from a job analysis can be used to develop job descriptions, job specifications, and job standards. Which of the following human resource activities benefit from these documents?
a) Training and development
b) Occupational health and safety
c) Recruitment and selection
d) All of the above
All of the above
72
Cost-effectiveness evaluation _____.
a) compares the monetary costs of training to the financial benefits accrued from training
b) compares the monetary costs of training to the non-monetary benefits from training
c) compares the social costs of training to the financial benefits accrued from training
d) compares the monetary costs of trainers to the financial benefits accrued from training
compares the monetary costs of trainers to the financial benefits accrued from training
73
In preparing for contract negotiations, the union and management negotiating committee should review all of the following, except:
a) comparision of the company’s wage benefit package compared to that of other firms in the industry and other firms in the area
b) previous arbitration decisions
c) information about the work force which makes up the bargaining unit.
d) no exceptions all of the above, a,b and c
no exceptions all of the above, a,b and c
74
Effective recruitment and selection practices:
a) reduce employee turnover
b) increase productivity
c) correlate with the organization’s long-term profitability and productivity ratios
d) all of the above
all of the above
75
What are the Core Functions of Management?
a) Leading, Organizing, Motivating, Monitoring
b) Motivating, Leading, Guiding, Feedback
c) Planning, Organizing, leading and controlling
d) Organizing, leading, Motivating, Feedback
Planning, Organizing, leading and controlling
76
The Canadian Union of Public Employees (CUPE) is an example of:
a) a craft union
b) a Labour Congress
c) an international union
d) an industrial union
an industrial union
77
Injuries and other incidents can lead to indirect costs such as:
a) damage to property and stock
b) expenses for hiring and retraining workers
c) loss of competitiveness
d) lost-time expenses
loss of competitiveness
78
The following is a contact control step:
a) suppression
b) intensity
c) work flow
d) assessment
suppression
79
Managers have a tendency to select as their successors those who seem most similar to themselves. This phenomenon is called:
a) Selection bias
b) Halo effect
c) Stereotyping
d) Leniency effect
Selection bias
80
Feedback on an employee’s performance leads to:
a) Higher performance
b) Higher performance in the case of positive feedback
c) Lower performance
d) Little change in performance
Higher performance
81
In 1997, experts in a variety of fields provided written responses to a series of questions developed by the Society for Human Resources Management in the U.S. Leaders in HR were asked about business conditions and their implications for HRM. This method of environmental scanning is known as:
a) Delphi technique
b) Expert panel
c) Nominal group panel
d) Trend analysis
Delphi technique
82
According to Fielding, what is NOT one of the keys for successful health promotion?
a) Long Term Commitment
b) Employee Involvement
c) Extrinsic Rewards
d) Professional leadership
Extrinsic Rewards
83
Which sentence best describes On-The –Job Management Training Programs?
a) Programs designed to help managers develop greater levels of “life experience” by participating in physically and psychologically demanding tasks.
b) Programs designed to provide individuals with managerial learning, experiences on the job, including job rotation and coaching
c) The acquisition of a broad range of managerial knowledge and general conceptual abilities
d) All of the above
Programs designed to provide individuals with managerial learning, experiences on the job, including job rotation and coaching
84
In this method, the rater compares the overall performance of each worker with that of every other:
a) paired comparison
b) forced distribution
c) a systemmatic random sample
d) relative percentile method
paired comparison
85
For any information obtained via a MIS – management information system, to be valuable in decision-making, it must have all of the following characteristics EXCEPT:
a) Relevancy
b) Indistinctiveness
c) Quality
d) Reliability
Indistinctiveness
86
Current assets divided by current liabilities is the definition of the:
a) interest cover ratio;
b) dividend cover ratio;
c) quick ratio;
d) current ratio;
current ratio;
87
The workplace hazardous material information system requires that:
a) hazardous materials may not be distributed without government inspection
b) suppliers do not label all hazardous products
c) suppliers provide a material safety data sheet on each hazardous product they produce
d) chemicals do not necessarily require safe handling instructions
suppliers provide a material safety data sheet on each hazardous product they produce
88
Effective career planning and development programs must consider different employee perceptions and different employee wants. Which of the following are most employees the least concerned with in terms of career planning?
a) Making money
b) Career equity
c) Awareness of opportunities
d) Career satisfaction
Making money
89
Which of the following social goals drives Workers’ Compensation?
a) to provide services intended to prevent injuries
b) to focus on paying a worker for his/her losses
c) to provide the training necessary to prepare an injured worker to return to work
d) a and c only
a and c only
90
Employer _____ refers to the success companies have in recruiting people because of the reputation the company has, similar to attracting customers for a certain product or service.
a) banding
b) bonding
c) Branding
d) Servicing
Branding
91
Employment equity programs consider four designated groups. Which of the following best describes them?
a) Women, visible minorities, people with disabilities, aboriginal peoples
b) Visible minorities, older workers, people with disabilities, aboriginal peoples
c) Aboriginal peoples, low income people, older workers, women
d) Women, older workers, aboriginal peoples, students
Women, visible minorities, people with disabilities, aboriginal peoples
92
Jack Black was rewarded for making a suggestion that saved Ewe and Eye Electronics thousands of dollars. Which type of incentive compensation approach might have worked best?
a) profit sharing plan
b) gain sharing plan
c) deferred profit plan
d) management incentive plans
gain sharing plan
93
Accident investigations are strongly influenced by the following factors:
a) timing, severity, and legal requirements
b) costs, causes and timing
c) severity, causes and costs
d) legal requirements, causes and severity
timing, severity, and legal requirements
94
# Choose the three characteristics that David Peterson observed that best describe great coaches
a) Insight, Motivation, Accountability
b) Communication, patience, feed back
c) Capabilities, Communication, Goal Orientation
d) Goal Orientation, Challengers, Person Focused
Goal Orientation, Challengers, Person Focused
95
95) What are the steps involved in a Needs Analysis Process?
a) Strategy, Analysis, Outcome, Data Collection, Training
b) Concern, Vision, Training, Importance, Analysis
c) Both A and B
d) Concern, Importance, Consult Stakeholders, Data Collection
Concern, Importance, Consult Stakeholders, Data Collection
96
What term best describes an Adult Learning Approach to training?
a) Pedagogy
b) Case Studies
c) Classroom Instruction
d) Andragogy
Andragogy
97
You work at an automotive refinishing facility. You have been charged with handling the recruitment and selection activities because you have just taken a course. You have found that even after following through all of the screening and testing and interviews and feel that you have selected the best candidate, you are having difficulty retaining the new employee. The job that poses the most difficulty in retention is the paint booth operator. You decide to incorporate giving the recruit an insight into how a job’s actual environment looks, feels and sounds. This is called a(n):
a) Practical interview technique
b) Employee matrix analysis
c) Employee environment preview
d) Realistic job preview
Realistic job preview
98
The challenge for Human Resource Managers in the management of SARS was to manage the following EXCEPT:
a) current information on the constantly changing science
b) the updating of protocols
c) inspection training
d) facilitation of centralized and rapid decision making
inspection training
99
# Define the term Locus of Control ?
a) The direction, intensity, and persistence of learning-directed behaviour in training contexts
b) People’s beliefs about whether their behaviour is controlled mainly by internal or external forces
c) Taking control of ones own behaviour and making positive changes
d) All of the Above
People’s beliefs about whether their behaviour is controlled mainly by internal or external forces
100
Each of the following statements states a weakness with training evaluation techniques. Which of the statements is NOT true?
a) Post-test only - there could be a number of other competing causes for any change
b) Pre-test/post-test - it is difficult to determine the impact of training on any changes that occur
c) Post-test only with control group to be more confident of results use a pre-test
d) All of the above are true
All of the above are true
101
Job analysis is a key preparatory process for HR planning. Which of the following is NOT a potential problem associated with this process?
a) Dated information about jobs
b) Vague job descriptions
c) Omission of job specification
d) Excessive costs
Omission of job specification
102
Emotional Intelligence refers to:
a) To help others understand their own emotions.
b) The ability to manage your own and others emotions and your relationship with others.
c) Become un emotional in training evaluations
d) Both A and B
The ability to manage your own and others emotions and your relationship with others.
103
Services, paid time-off, and protection programs are what type of compensation benefits?
a) external
b) Discretionary
c) Internal
d) Direct
Discretionary
104
If companies wanted to develop candidate lists for future management positions by searching for current staff with appropriate qualifications, it would be necessary to have:
a) a relational database
b) a basic HRMS
c) a skills inventory
d) a and c
a and c
105
A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a:
a) competency
b) test
c) job analysis
d) Strategy
competency
106
Which of the following job design strategies tends to increase work efficiency?
a) Job enlargement
b) Job rotation
c) Job enrichment
d) Job specialization
Job specialization
107
In labour relations an injunction is a type of:
a) grievance
b) union bylaw
c) picketing
d) court order
court order
108
Airborne contaminants such as liquid droplets or solid particulate, dispersed in air that are of a fine enough particle size are known as ?
a) Toxicity
b) Settling rate
c) Biological agents
d) Aerosols
Aerosols
109
In Ontario under the Ontario Labour Relations Act (OLRA) a strike is legal only when which of the following conditions has been met:
a) the collective agreement has not expired
b) a secret ballot vote has been taken by the union and a majority of the bargaining unit votes in favor of a strike
c) the strike is necessary to gain voluntary recognition from management
d) management fails to implement the award of an arbitrator
a secret ballot vote has been taken by the union and a majority of the bargaining unit votes in favor of a strike
110
Which of the following methods may be used to obtain job analysis information:
a) Observation, lie detector test, dexterity test, knowledge test
b) Medical examination, interviews, personality trait tests
c) Production records, questionnaires, diaries, customer feedback
d) Interviews, questionnaires, observation, diaries
Interviews, questionnaires, observation, diaries
111
In establishing pay ranges, which pay rate is established first?
a) minimum pay rate
b) Midpoint
c) third quartile
d) fourth quartile
Midpoint
112
A model of Training Effectiveness consists of:
a) Training, Monitoring, Feedback, Individual Behaviour, Organizational Effectiveness
b) Training, Learning and Retention, Individual Behaviour and Performance, Org. Effectiveness
c) All of the above
d) None of the above
Training, Learning and Retention, Individual Behaviour and Performance, Org. Effectiveness
113
Which one of the following requirements of the provincial labour relations statutes is false:
a) a Labour Relations Board certifies a labour union as the official bargaining agent for employees in each particular bargaining unit
b) an employer must bargain in good faith with the officially certified labour union
c) conciliation is compulsory before a strike or lockout
d) none of the above is false, all are true
none of the above is false, all are true
114
Good public relations with community groups may help the HR professional target sources of candidates otherwise invisible to the company. Community involvement can increase the potential _______________of future incumbents to the company.
a) Demand
b) Supply
c) Forecast
d) Analysis
Supply
115
Corrective actions need to be directed at which of the following?
a) The responsible employees
b) Upper management members
c) The causes of the deficiencies
d) The immediate supervisors and managers
The causes of the deficiencies
116
Which one of the following is not a basic element in Dunlop’s classic model of the industrial relations system?
a) the “actors”
b) the environment
c) the ideology held
d) university professors
university professors
117
An organizational structure where employees report to more than one manager or supervisor is referred to as
a) A split organizational structure
b) A pluralistic organization
c) A matrix organization
d) A job-centric organization
A matrix organization
118
Establishing minimum employee entitlement is most closely associated with:
a) The Charter of Rights and Freedoms
b) Employment/labour standards legislation
c) Human rights legislation
d) Employment equity legislation
Employment/labour standards legislation
119
Social awareness, self-management, and relationship management are three elements of:
a) Affective commitment
b) Emotional labour
c) Emotional intelligence
d) Continuance commitment
Emotional intelligence
120
An inter-task dependency in which two tasks must finish at the same time is referred to as:
a) Start-to-finish
b) Finish-to-finish
c) Finish-to-start
d) Start-to-start
Finish to Finish
121
In the last part of the interview, the post-interview phase, the interviewer evaluates the applicant’s qualifications and then makes a final decision about the applicant. The evaluation of the applicant’s qualifications is dominated by ___________________________ obtained in the interview.
a) pre-conceived biases
b) global impressions
c) more information about the resume
d) the candidate’s performance
global impressions
122
All organizations should have a policy of contacting employees early and regularly throughout the disability absence. Contacting employees sooner rather then later produces three distinct benefits except:
a) Employees tend to come back
b) Employees who returned to work tend to stay longer
c) Employees return to earn higher wages
d) Employees tend to work longer hours
Employees tend to work longer hours
123
Decreasing the driving forces and increasing the restraining forces:
a) Represent the first step in the change process.
b) Make the change process easier to implement.
c) Give the change agent more power in the change process.
d) Are related to none of these statements.
Are related to none of these statements.
124
According to Kirkpatrick, there are several decisions that need to be made when selecting participants for a training program. From the list below, select the decision which is NOT part of Kirkpatrick’s theory.
a) Who can benefit from the training program
b) Who has the greatest ability to learn and use the training
c) Should the training be voluntary or compulsory
d) What programs are required by law or by government
What programs are required by law or by government
125
Which of the following groups of people are stakeholders in Occupational Health and Safety?
a) government and unions
b) community agencies and schools
c) employers and employees
d) all of the above.
all of the above.
126
Employment contracts…
a) Must be in a court approved contract format to be valid
b) Must be in writing for a fixed period less than one year to be valid
c) Can be written or verbal no matter what the period of employment
d) Must be in writing if for a fixed term of more than one year to be enforceable
Must be in writing if for a fixed term of more than one year to be enforceable
127
International compensation should consider all of the following expenses EXCEPT:
a) goods and services, shipment and storage
b) housing
c) income taxes
d) all of the above expenses should be considered.
all of the above expenses should be considered.
128
The most important factor perceived by international assignees that contributes to success in a foreign assignment is:
a) Relational skills
b) Family situation
c) Extra cultural openness
d) Confidence
Family situation
129
What is the definition of Goal Setting Theory?
a) A process theory of motivation, the energy or force that a person directs toward an activity is a direct result of a number of factors.
b) A theory that consists of writing down goals and monitoring them for success.
c) A theory of motivation that states people’s intentions are a good predictor of their behaviour.
d) All of the above
A theory of motivation that states people’s intentions are a good predictor of their behaviour.
130
Which of the following activities is an employer responsible for with respect to occupational health and safety?
a) preparing a written occupational health and safety policy
b) training managers in the recognition and control of unsafe work environments
c) maintaining a database containing information about chemicals
d) a and b
a and b
131
The cheapest method of survey data collection is:
a) Informal surveys
b) Questionnaires
c) Telephone interviews
d) Personal interviews
Questionnaires
132
Human Resources management refers to:
a) The management of people in organizations
b) All managerial activities
c) Concepts and techniques for organizing work activities
d) Concepts and techniques used in leading people at work
The management of people in organizations
133
A worker’s duties include the following, EXCEPT:
a) advising workers of possible hazards
b) properly using the safety equipment and clothes provided
c) reporting hazards, such as defective equipment to the supervisor
d) formulating OH&S regulations
formulating OH&S regulations
134
Effective orientations are successful in
a) reducing turnover
b) improving job performance
c) providing job skills training
d) both A & B
both a and b
135
In many ways, the HR strategy generates the business strategy, and the business strategy determines the HR strategy. A concept that describes this relationship is:
a) Corporate strategy
b) Business partnerships
c) Staff and line linkages
d) Reciprocal interdependence
Reciprocal interdependence
136
If the company adopts a market lead policy, how will that company’s pay range midpoint compare to the market average?
a) the midpoint will be the same as the market average
b) not enough information to determine
c) the midpoint will be higher than the market average
d) the midpoint will be 100% lower than the market average
the midpoint will be higher than the market average
137
Section 92 of the Constitution Act gives which level of government jurisdiction over the majority of labour relations matters in Canada:
a) federal government
b) provincial governments
c) municipal governments
d) answers a and b
provincial governments
138
Profit sharing is most important in companies where:
a) The company’s share value is very high
b) The employees are unionized
c) The company is privately owned
d) The firm has a high need for cooperation
The firm has a high need for cooperation
139
A performance contract is referred to:
a) A contract that measures performance at the end of a training session.
b) An evaluation of the training by the trainee on the benefits of the training.
c) A statement drafted by both the trainer and the trainee at the end of a training program, that outlines which of the new acquired skills, are seen as beneficial and how they can be adapted.
d) Both A and C
A statement drafted by both the trainer and the trainee at the end of a training program, that outlines which of the new acquired skills, are seen as beneficial and how they can be adapted.
140
Information required by union and management in preparation for contract negotiations includes all the following, except:
a) trends in collective bargaining settlements
b) comparison of present organizational wage benefit packages relative to other firms in the same or related industries
c) the ability to pay
d) public support for a strike or lockout
public support for a strike or lockout
141
In Hamilton, Ontario, three hospitals-McMaster University Medical Centre, Henderson Hospital, and Hamilton General- merged to form one hospital in response to budget cutbacks. This type of merger is called:
a) An acquisition
b) A friendly takeover
c) A conglomerate merger
d) A consolidation
A consolidation
142
Occupational health and safety is regulated under a variety of mechanisms EXCEPT:
a) acts
b) regulations
c) Enforcements
d) Guidelines
Enforcements
143
Which is NOT an aspect of Behaviour Modeling?
a) Observing someone performing the task
b) Attempt to imitate the observed behaviour
c) Altering Behaviour to match the work environment
d) Based on the Social Learning Theory
Altering Behaviour to match the work environment
144
Effective HR management is a balancing act between:
a) The community, ESL, and employers
b) Employees, unions, and employers
c) Employees, unions and the union representatives
d) Employees, employers and society in general
Employees, employers and society in general
145
Types of nonionizing radiation include the following EXCEPT:
a) ultraviolet radiation
b) x-rays
c) infrared radiation
d) microwave radiation
x-rays
146
How are compa-ratios calculated?
a) Dividing the pay range mid-point by the employee’s pay rate
b) Dividing the employee’s pay rate by the market line rate
c) Dividing an employee’s pay rate by the pay range mid point
d) Dividing the market line rate by the employee’s pay rate
Dividing an employee’s pay rate by the pay range mid point
147
What best describes the Instructional Systems Design Model of Training and Development?
a) Task Analysis, Person Analysis, Organizational Analysis
b) Training Objectives, Training Methods, Delivery
c) Needs Analysis, Training Design and Delivery, Training Evaluation
d) Both B and C
Needs Analysis, Training Design and Delivery, Training Evaluation
148
Red circle commonly refers to someone who:
a) is on probation
b) is paid above the maximum of the range
c) receives a pay increase that exceeds the guidelines
d) is paid below the maximum of the range
is paid above the maximum of the range
149
A _____ style is characterized by friendliness, empathy, and concern for meeting employees’ needs.
a) employee-oriented
b) Supportive
c) participative
d) Directive
Supportive
150
When managing change, learning interventions should be used:
a) To break routines that cause resistance to change.
b) When incongruent org systems reinforce past behaviors and cause resistance to new behaviors.
c) When employees resist change due to direct costs.
d) In all change management activities.
To break routines that cause resistance to change.
