Practical dispensing 3

Question 1

Why might you need to contact a prescriber?

Answer 1

• legal issues
• clinical issues
• clarifications
• manufacturing issues
• fraudulent Rx’s

Question 2

How would you communicate with a prescriber about issues on a Rx?

Answer 2

• introduction of self
• check if talking to prescriber- possibly receptionist!
• inform prescriber of patient in question
• provide thorough information about reason for contact
• have solution ready

Question 3

When might you communicate with a patient?

Answer 3

• hand out Rx
• sell OTC med
• advice (Rx, OTC, minor ailment etc)
• Consultation (blood pressure)
• having a chat

Question 4

How would you communicate with a patient when handing out a Rx?

Answer 4

• introduce self
• ID check- name and address or DOB
• advise patient on their med, dose etc
• provide ant specific counselling- inc advising patient of cautionary labels
• ascertain patient understanding
• ask for any qs