POWER AND AUTHORITY; COMMUNICATION SKILLS Flashcards
When one is able to motivate someone to do something he would not otherwise do, that person is said to be wielding \_\_\_. 1. Undue influence 2. Self control 3. Power 4. Excessive influence 143
Power
In the American culture power is a/an ___.
1. Relatively well understood concept
2. Accepted tradition for all members of society
3. Complex concept
4. Simple set of beliefs
144
Complex concept
The administrator's ability to award or withhold a year-end bonus represents \_\_\_ power held by the administrator. 1. Punishment 2. Overarching 3. Financial 4. Reward 145
Reward
Fear that the administrator may write a negative report and place it in one's personnel file represents the administrator's \_\_\_ power. 1. Expert 2. Personnel 3. Controlling 4. Punishment 146
Punishment
Employees identifying and admiring the administrator yields \_\_\_ power to the administrator. 1. Expert 2. Exceptional 3. Additional 4. Referent 147
Referent
Two types of power available to all staff members are \_\_\_. 1. Legitimate and reward 2. Punishment and reward 3. Referent and reward 4. Expert and referent 148
Expert and referent
As a general rule, it is better if an administrator can possess and exercise \_\_\_. 1. Expert and referent 2. Charismatic and punishment 3. Expert and punishment 4. Legitimate and punishment 149
Expert and referent
The presence of numerous professions such as the medical, nursing, dental, and pharmaceutical professions in the facility tend to \_\_\_ the administrator's power. 1. Constrain 2. Increase 3. Augment 4. Supplement 150
Constrain
Communication is the exchange of information and the transmission of \_\_\_. 1. Meaning 2. Memos of documentation 3. Faxes 4. Internet messages 151
Meaning
The administrator initiates a communication and it is transmitted from its source to its destination. Communication has \_\_\_. 1. Not yet taken place 2. Been accomplished 3. Been reviewed 4. Been retrieved 152
Not yet taken place
Listening with intensity, acceptance, empathy, and a willingness to assume responsibility for understanding the speaker's complete message is sometime called \_\_\_. 1. Passive listening 2. Attentive listening 3. Active listening 4. Paying full attention 153
Active listening
The systems of communication usually exist side by side in an organization and are known as \_\_\_. 1. Active and inactive 2. Upward and lateral 3. First layer and second layer 4. Formal and informal 154
Formal and informal
Two nurses chatting while on break in the nurse's lounge about a patient's status is \_\_\_ communication. 1. Upward 2. Downward 3. Horizontal 4. Peer 155
Horizontal
Two nurses chatting about the most recent events in the administrator's office while on break in the nurses' lounge are engaged in \_\_\_ communication. 1. Formal 2. Informal 3. Casual 4. Gossip-type 156
Informal
It can be reasonably argued that every communication is likely to have \_\_\_. 1. Intended impact 2. Unintended consequences 3. Serendipitous results 4. Multiple levels of meaning 157
Multiple levels of meaning
The informal communication process most closely resembles ___.
1. The consultant pharmacist reporting findings to the director of nursing
2. The nurse assistant chatting with a resident while making the bed
3. The administrator calling a report in to corporate
4. The charge nurse reporting to the nurse supervisor
158
The nurse assistant changing with a resident while making the bed
The director of nursing giving instructions to the nurse supervisor is considered \_\_\_. 1. Upward communication 2. Downward communication 3. Flawed communication 4. To be done twice each shift 159
Downward communication
The nurse assistant reporting to the nurse supervisor about an incident in a patient room is an example of \_\_\_ communication. 1. Upward 2. Downward 3. Optional 4. Well-organized 160
Upward
The closer one gets to the organization center of control, the administrator’s office, for example, the ___.
1. More pronounced the emphasis on the exchange of information
2. Less important instant information exchange becomes
3. Less necessary written reports become
4. More comfortably the administrator can operate
161
More pronounced the emphasis on the exchange of information
The nurse assistant, preoccupied and angry over unsettled matters at home, interprets the comments by the nurse as hostile comments. This illustrates a barrier to communication know as \_\_\_. 1. Differences in knowledge level 2. Subgroup allegiance 3. Status distance 4. Agenda carrying 162
Agenda carrying
The charge nurse who remembers the words of praise from the director of nursing, but ignores the criticisms also received from the director of nursing illustrates a barrier to communication know as \_\_\_. 1. Selective hearing 2. Subgroup allegiance 3. Status distance 4. Agenda carrying 163
Selective hearing
The nurse assistant realizes that her fellow nurse assistant is sleeping much of the night shift, but decides not to rat on her. This illustrates \_\_\_. 1. Differences in knowledge level 2. Subgroup allegiance 3. Status distance 4. The filter effect 164
Subgroup allegience
The nurses aide realized the patient's condition should be pointed out to the attending physician who has just pooped into the patient's room, but hesitated to approach the physician. This illustrates the effects of \_\_\_. 1. Differences in knowledge level 2. Subgroup allegiance 3. Status distance 4. The filter effect 165
Status distance
The medication nusrse thought she understood what the pharmacist had just said about the side effects of a medication, but found the technical jargon used by the pharmacist to be intimidating. This illustrates ___.
1. Differences in knowledge level
2. The language barrier
3. Status distance
4. The filter effect
166
The language barrier
