POWER AND AUTHORITY; COMMUNICATION SKILLS

Question 1

When one is able to motivate someone to do something he would not otherwise do, that person is said to be wielding \_\_\_.
1. Undue influence
2. Self control
3. Power
4. Excessive influence
143

Answer 1

Power

Question 2

In the American culture power is a/an ___.
1. Relatively well understood concept
2. Accepted tradition for all members of society
3. Complex concept
4. Simple set of beliefs
144

Answer 2

Complex concept

Question 3

The administrator's ability to award or withhold a year-end bonus represents \_\_\_ power held by the administrator.
1. Punishment
2. Overarching
3. Financial
4. Reward
145

Answer 3

Reward

Question 4

Fear that the administrator may write a negative report and place it in one's personnel file represents the administrator's \_\_\_ power.
1. Expert
2. Personnel
3. Controlling
4. Punishment
146

Answer 4

Punishment

Question 5

Employees identifying and admiring the administrator yields \_\_\_ power to the administrator.
1. Expert
2. Exceptional
3. Additional
4. Referent
147

Answer 5

Referent

Question 6

Two types of power available to all staff members are \_\_\_.
1. Legitimate and reward
2. Punishment and reward
3. Referent and reward
4. Expert and referent
148

Answer 6

Expert and referent

Question 7

As a general rule, it is better if an administrator can possess and exercise \_\_\_.
1. Expert and referent
2. Charismatic and punishment
3. Expert and punishment
4. Legitimate and punishment
149

Answer 7

Expert and referent

Question 8

The presence of numerous professions such as the medical, nursing, dental, and pharmaceutical professions in the facility tend to \_\_\_ the administrator's power.
1. Constrain
2. Increase
3. Augment
4. Supplement
150

Answer 8

Constrain

Question 9

Communication is the exchange of information and the transmission of \_\_\_.
1. Meaning
2. Memos of documentation
3. Faxes
4. Internet messages
151

Answer 9

Meaning

Question 10

The administrator initiates a communication and it is transmitted from its source to its destination.  Communication has \_\_\_.
1. Not yet taken place
2. Been accomplished
3. Been reviewed
4. Been retrieved
152

Answer 10

Not yet taken place

Question 11

Listening with intensity, acceptance, empathy, and a willingness to assume responsibility for understanding the speaker's complete message is sometime called \_\_\_.
1. Passive listening
2. Attentive listening
3. Active listening
4. Paying full attention
153

Answer 11

Active listening

Question 12

The systems of communication usually exist side by side in an organization and are known as \_\_\_.
1. Active and inactive
2. Upward and lateral
3. First layer and second layer
4. Formal and informal
154

Answer 12

Formal and informal

Question 13

Two nurses chatting while on break in the nurse's lounge about a patient's status is \_\_\_ communication.
1. Upward
2. Downward
3. Horizontal
4. Peer
155

Answer 13

Horizontal

Question 14

Two nurses chatting about the most recent events in the administrator's office while on break in the nurses' lounge are engaged in \_\_\_ communication.
1. Formal
2. Informal
3. Casual
4. Gossip-type
156

Answer 14

Informal

Question 15

It can be reasonably argued that every communication is likely to have \_\_\_.
1. Intended impact
2. Unintended consequences
3. Serendipitous results
4. Multiple levels of meaning
157

Answer 15

Multiple levels of meaning

Question 16

The informal communication process most closely resembles ___.
1. The consultant pharmacist reporting findings to the director of nursing
2. The nurse assistant chatting with a resident while making the bed
3. The administrator calling a report in to corporate
4. The charge nurse reporting to the nurse supervisor
158

Answer 16

The nurse assistant changing with a resident while making the bed

Question 17

The director of nursing giving instructions to the nurse supervisor is considered \_\_\_.
1. Upward communication
2. Downward communication
3. Flawed communication
4. To be done twice each shift
159

Answer 17

Downward communication

Question 18

The nurse assistant reporting to the nurse supervisor about an incident in a patient room is an example of \_\_\_ communication.
1. Upward
2. Downward
3. Optional
4. Well-organized
160

Answer 18

Upward

Question 19

The closer one gets to the organization center of control, the administrator’s office, for example, the ___.
1. More pronounced the emphasis on the exchange of information
2. Less important instant information exchange becomes
3. Less necessary written reports become
4. More comfortably the administrator can operate
161

Answer 19

More pronounced the emphasis on the exchange of information

Question 20

The nurse assistant, preoccupied and angry over unsettled matters at home, interprets the comments by the nurse as hostile comments.  This illustrates a barrier to communication know as \_\_\_.
1. Differences in knowledge level
2. Subgroup allegiance
3. Status distance
4. Agenda carrying
162

Answer 20

Agenda carrying

Question 21

The charge nurse who remembers the words of praise from the director of nursing, but ignores the criticisms also received from the director of nursing illustrates a barrier to communication know as \_\_\_.
1. Selective hearing
2. Subgroup allegiance
3. Status distance
4. Agenda carrying
163

Answer 21

Selective hearing

Question 22

The nurse assistant realizes that her fellow nurse assistant is sleeping much of the night shift, but decides not to rat on her.  This illustrates \_\_\_.
1. Differences in knowledge level
2. Subgroup allegiance 
3. Status distance
4. The filter effect
164

Answer 22

Subgroup allegience

Question 23

The nurses aide realized the patient's condition should be pointed out to the attending physician who has just pooped into the patient's room, but hesitated to approach the physician.  This illustrates the effects of \_\_\_.
1. Differences in knowledge level
2. Subgroup allegiance
3. Status distance
4. The filter effect
165

Answer 23

Status distance

Question 24

The medication nusrse thought she understood what the pharmacist had just said about the side effects of a medication, but found the technical jargon used by the pharmacist to be intimidating. This illustrates ___.
1. Differences in knowledge level
2. The language barrier
3. Status distance
4. The filter effect
166

Answer 24

The language barrier

Question 25

The charge nurse decided not to write up an incident on her shift because four incidents had already been written up that week on her shift.  This illustrates \_\_\_.
1. Differences in knowledge level
2. Subgroup allegiance
3. Self-protection
4. The filter effect
167

Answer 25

Self protection

Question 26

The new 30 page long policy on universal precautions contained so many new requirements that staff soon began to revert to their time-tested approaches in conducting patient care.  This illustrates \_\_\_.
1. Differences in knowledge level
2. Information overload
3. Status distance
4.  The filter effect
168

Answer 26

Information overload