ORGANIZATIONAL NORMS AND VALUES; ADDITIONAL RELATED CONCEPTS

Question 1

Under Tag F241 the government defines dignity as caring for residents in a manner that maintains full recognition of the resident's \_\_\_.
1. Individuality
2. Personal tastes
3. Past types of activities
4.  Reasonable expectations
169

Answer 1

Individuality

Question 2

Dignity has been interpreted by states’ examiners ___.
1. With wide variations
2. Fairly consistently
3. Differently depending on the section of the country
4. With excellent consistency
170

Answer 2

With wide variations

Question 3

Standardized patterns of required behaviors developed by the facility to enable staff to  accomplish necessary work defines a \_\_\_.
1. Norm
2. Set of values
3. Specific patterns
4. Role
171

Answer 3

Role

Question 4

Over the years 1999 and 2008 the percentage of nursing facilities in the United States given deficiencies in Quality of Life, dignity \_\_\_.
1. Held steady
2. Went consistently up
3. Varied widely by state and over time
4. Went lower as facilities 
172

Answer 4

Varied widely by state and over time

Question 5

Treating all residents with respect is best described as a \_\_\_.
1. Role 
2. Norm
3. Value
4. Commitment
173

Answer 5

Value

Question 6

A statement broadly defining the purposes and values held by a facility is a \_\_\_.
1. Statement of intent
2. Set of aspirations
3. Long term goal
4. Mission statement
174

Answer 6

Mission statement

Question 7

When the administrator concentrates on getting paperwork done, meeting regulations, and saving money, the staff ___.
1. Are freed to give more attention to good patient care
2. Do the same
3. Feel the facility is being successfully managed
4. Give better quality care
175

Answer 7

Do the same

Question 8

The area in which it is especially important for the administrator to implement a "no excuses" approach is \_\_\_.
1. In preventive maintenance 
2. In projecting capital needs
3. Patient care
4. Staff attitudes
176

Answer 8

Patient care

Question 9

It is easier for staff to buy into and be motivated by a ___.
1. Day to day set of achievements to be reached
2. Well organized administrator
3. Well motivated administrator
4. Dream or vision
177

Answer 9

Dream or vision

Question 10

If a facility administrator can communicate a vision of dream ___.
1. Goals are less necessary
2. Goals can be more easily set and achieved
3. Employee tenure will be maintained
4. Employees will stop focusing on pay rates
178

Answer 10

Goals can be more easily set and achieved

Question 11

Corporate generated goals or mission statements generally ___.
1. Motivate local facility workers
2. Enervate
3. Innovate
4. Have difficulty motivating local facility workers
179

Answer 11

Have difficulty motivating local facility workers

Question 12

Organizations need the leadership of the administrator because, in the final analysis, ___.
1. The administrator knows what is best
2. People need to be led
3. Someone has to be in charge
4. All organizational designs are imperfect
180

Answer 12

All organizational designs are imperfect

Question 13

The actual behavior and functioning of an organization such as a nursing facility ___.
1. Closely resembles the plan
2. Is an implementation of the plan
3. Is relatively easily achieved
4. Is infinitely more complex and incomplete than the plan
181

Answer 13

Is infinitely more complex and incomplete than the plan

Question 14

The concept of delegation is permitting decisions to be made \_\_\_.
1. With full information
2. By the well qualified nurse
3. At the lowest level possible
4. At the middle level of management
182

Answer 14

At the lowest level possible

Question 15

In terms of the need for organizations to cope, the old phrase”if it ain’t broke, don’t fix it” needs to be changed to ___.
1. If you fix it, it will break elsewhere
2. If you fix it too often, effectiveness will be lost
3. If you don’t fix it all the time, it will break
4. Fixing it all the time is counterproductive
183

Answer 15

If you don’t fix it all the time, it will break

Question 16

How people relate to each other int he organization, the overall style or feel of an organization, is referred to as ___.
1. Corporate meaning
2. The value system
3. The corporate culture
4. The personnel handbook mission statement
184

Answer 16

The corporate culture

Question 17

The concept of unity of command emphasizes the importance of each person ___.
1. Feeling like they fit in
2. Remaining on the team
3. Having a meaningful role in the organization
4. Being accountable to one supervisor
185

Answer 17

Being accountable to one supervisor

Question 18

When the board of directors gives equal authority to manage the facility to the medical director and the administrator, the board has ignored the \_\_\_ concept.
1. Short chain of command
2. Utility
3. Delegation
4. Unity of command
186

Answer 18

Unity of command

Question 19

The principle that there should be as few levels of management between the chief administrator and the rank ands file is the \_\_\_.
1. Short chain of command
2. Intervening levels of managers
3. Effective middle levels of managers
4. Maximum use of managers
187

Answer 19

Short chain of command

Question 20

When the number of interpreters through whom information must be filtered before it reaches top management is minimized, the concept of \_\_\_ has been implemented.
1. Balance
2. Span of control
3. Short chain of command
4. Low profile
188

Answer 20

Short chain of command

Question 21

The administrator who pays attention to the size of the various departments, centralization and decentralization, span of control, and short chain of command is paying attention to \_\_\_.
1. Being a good manager
2. Being effective
3. The concept of balance
4. What is occurring in the facility
189

Answer 21

The concept of balance

Question 22

The administrator who begins with the nursing assistants' ideas then moves upwards through the director of nursing's ideas and does so for each department is utilizing the concept of \_\_\_.
1. Management information systems
2. Lowest to highest
3. Respect for the individual worker
4.  Management by objectives
190

Answer 22

Management by objectives

Question 23

In determining the need for information, sources, and the amount form and frequency of information, the administrator is considering his \_\_\_.
1. Idea source
2. Ways of organizing the facility
3. Management information system
4. Record keeping measures
191

Answer 23

Management information system

Question 24

The administrator tells the admissions director to drop the daily reporting and to report only on days census drops below 90%.  The administrator is utilizing the \_\_\_ concept.
1. PERT/CPM
2. Delegation
3. Management by objectives
4. Management by exception
192

Answer 24

Management by exception

Question 25

Mapping out time estimates for the completion of each step in renovating a wing is using \_\_\_.
1. PERT/CPM
2. Delegation
3. Management by objectives
4. Management by exception
193

Answer 25

PERT/CPM

Question 26

The administrator in the chain who is achieving the best level of resident care, but not necessarily the lowest cost per patient day, can be said to be \_\_\_, although perhaps not the most efficient administrator.
1. Most acceptable
2. Effective
3. Best motivated
4. The best producer
194

Answer 26

Effective

Question 27

Studies of top corporate administrators suggest that these persons feel they can ___.
1. Manage best in their industry
2. Train anyone to become a top manager
3. Be motivators for everyone in the organization
4. Manage almost anything
195

Answer 27

Manage almost anything

Question 28

The administrator who focuses on the time it takes each housekeeper to clean an area and the time it takes a nurse assistant to make a bed identifies with the \_\_\_.
1. Necessity to conserve time
2. Necessity to be effective
3. Scientific management school
4. Human relations school
196

Answer 28

Scientific management school

Question 29

Administrators who believe that human factors exercise the most powerful influences due to worker need to participate in social groups identify with the \_\_\_ school of management theory.
1. Scientific
2. Practical
3. Theoretical
4. Human relations
197

Answer 29

Human relations