ORGANIZATIONAL NORMS AND VALUES; ADDITIONAL RELATED CONCEPTS Flashcards
Under Tag F241 the government defines dignity as caring for residents in a manner that maintains full recognition of the resident's \_\_\_. 1. Individuality 2. Personal tastes 3. Past types of activities 4. Reasonable expectations 169
Individuality
Dignity has been interpreted by states’ examiners ___.
1. With wide variations
2. Fairly consistently
3. Differently depending on the section of the country
4. With excellent consistency
170
With wide variations
Standardized patterns of required behaviors developed by the facility to enable staff to accomplish necessary work defines a \_\_\_. 1. Norm 2. Set of values 3. Specific patterns 4. Role 171
Role
Over the years 1999 and 2008 the percentage of nursing facilities in the United States given deficiencies in Quality of Life, dignity \_\_\_. 1. Held steady 2. Went consistently up 3. Varied widely by state and over time 4. Went lower as facilities 172
Varied widely by state and over time
Treating all residents with respect is best described as a \_\_\_. 1. Role 2. Norm 3. Value 4. Commitment 173
Value
A statement broadly defining the purposes and values held by a facility is a \_\_\_. 1. Statement of intent 2. Set of aspirations 3. Long term goal 4. Mission statement 174
Mission statement
When the administrator concentrates on getting paperwork done, meeting regulations, and saving money, the staff ___.
1. Are freed to give more attention to good patient care
2. Do the same
3. Feel the facility is being successfully managed
4. Give better quality care
175
Do the same
The area in which it is especially important for the administrator to implement a "no excuses" approach is \_\_\_. 1. In preventive maintenance 2. In projecting capital needs 3. Patient care 4. Staff attitudes 176
Patient care
It is easier for staff to buy into and be motivated by a ___.
1. Day to day set of achievements to be reached
2. Well organized administrator
3. Well motivated administrator
4. Dream or vision
177
Dream or vision
If a facility administrator can communicate a vision of dream ___.
1. Goals are less necessary
2. Goals can be more easily set and achieved
3. Employee tenure will be maintained
4. Employees will stop focusing on pay rates
178
Goals can be more easily set and achieved
Corporate generated goals or mission statements generally ___.
1. Motivate local facility workers
2. Enervate
3. Innovate
4. Have difficulty motivating local facility workers
179
Have difficulty motivating local facility workers
Organizations need the leadership of the administrator because, in the final analysis, ___.
1. The administrator knows what is best
2. People need to be led
3. Someone has to be in charge
4. All organizational designs are imperfect
180
All organizational designs are imperfect
The actual behavior and functioning of an organization such as a nursing facility ___.
1. Closely resembles the plan
2. Is an implementation of the plan
3. Is relatively easily achieved
4. Is infinitely more complex and incomplete than the plan
181
Is infinitely more complex and incomplete than the plan
The concept of delegation is permitting decisions to be made \_\_\_. 1. With full information 2. By the well qualified nurse 3. At the lowest level possible 4. At the middle level of management 182
At the lowest level possible
In terms of the need for organizations to cope, the old phrase”if it ain’t broke, don’t fix it” needs to be changed to ___.
1. If you fix it, it will break elsewhere
2. If you fix it too often, effectiveness will be lost
3. If you don’t fix it all the time, it will break
4. Fixing it all the time is counterproductive
183
If you don’t fix it all the time, it will break
How people relate to each other int he organization, the overall style or feel of an organization, is referred to as ___.
1. Corporate meaning
2. The value system
3. The corporate culture
4. The personnel handbook mission statement
184
The corporate culture
The concept of unity of command emphasizes the importance of each person ___.
1. Feeling like they fit in
2. Remaining on the team
3. Having a meaningful role in the organization
4. Being accountable to one supervisor
185
Being accountable to one supervisor
When the board of directors gives equal authority to manage the facility to the medical director and the administrator, the board has ignored the \_\_\_ concept. 1. Short chain of command 2. Utility 3. Delegation 4. Unity of command 186
Unity of command
The principle that there should be as few levels of management between the chief administrator and the rank ands file is the \_\_\_. 1. Short chain of command 2. Intervening levels of managers 3. Effective middle levels of managers 4. Maximum use of managers 187
Short chain of command
When the number of interpreters through whom information must be filtered before it reaches top management is minimized, the concept of \_\_\_ has been implemented. 1. Balance 2. Span of control 3. Short chain of command 4. Low profile 188
Short chain of command
The administrator who pays attention to the size of the various departments, centralization and decentralization, span of control, and short chain of command is paying attention to \_\_\_. 1. Being a good manager 2. Being effective 3. The concept of balance 4. What is occurring in the facility 189
The concept of balance
The administrator who begins with the nursing assistants' ideas then moves upwards through the director of nursing's ideas and does so for each department is utilizing the concept of \_\_\_. 1. Management information systems 2. Lowest to highest 3. Respect for the individual worker 4. Management by objectives 190
Management by objectives
In determining the need for information, sources, and the amount form and frequency of information, the administrator is considering his \_\_\_. 1. Idea source 2. Ways of organizing the facility 3. Management information system 4. Record keeping measures 191
Management information system
The administrator tells the admissions director to drop the daily reporting and to report only on days census drops below 90%. The administrator is utilizing the \_\_\_ concept. 1. PERT/CPM 2. Delegation 3. Management by objectives 4. Management by exception 192
Management by exception
