ORGANIZING AND DIRECTING Flashcards
In the process of organizing the work of a facility, it is of real importance to assure that \_\_\_. 1. Workers are satisfied 2. Any union preferences are met 3. There is no duplication of work 4. Sufficient managers are appointed 81
There is no duplication of work
Organizing is the first step in implementation of a/an \_\_\_. 1. Challenge to the workers 2. Plan 3. Organizational chart 4. Organizational reorganization 82
Plan
What the worker does, how the worker does it, what aids are necessary, what is accomplished, and what skills are needed are parts of a \_\_\_. 1. Job family 2. Job review 3. Needs assessment 4. Job analysis 83
Job analysis
It can be argued that all nursing facility administrators organize their facility according to \_\_\_. 1. Local requirements 2. The owners' need 3. Some theory of organization 4. The same theory of organization 84
Some theory of organization
Viewing organizations as systems has the advantage of offering the manager a framework for visualizing the \_\_\_ of the organization. 1. inputs 2. Outputs 3. Internal and external environment 4. Restraints 85
Internal and external environment
An organized or complex whole, an assembling or combining of things or parts forming a complex or single whole, best describes the \_\_\_. 1. Systems concept 2. Organizational theory concept 3. Complexity concept 4. Organizational chart concept 86
Systems concept
A primary advantage of systems theory is that it serves as a tool for making sense of the world by making clearer ___.
1. How people interact
2. Interrelationships within and outside the organization
3. Interrelationships among the staff
4. Interactions between staff and residents and their responsible parties
87
Interrelationships within and outside the organization
If the outputs of the organization do not meet the administrator's expectation he takes \_\_\_ actions to bring the outputs into line with those planned. 1. Results-oriented 2. Quick 3. Effective 4. Control 88
Control
In essence, what nursing facilities do is use money to hire staff and provide materials needed to \_\_\_. 1..Give patient care 2. Show profitability 3. Achieve conformity to regulations 4. Meet owner requirements 89
Give patient care
The patient care that is given by the facility (i.e. the output) \_\_\_. 1. Is usually good 2. Can range from good to unacceptable 3. Achieved cures for the residents 4. Meets federal and state requirements 90
Can range from good to unacceptable
Asking if the work accomplished by the facility is up to expected standards and, if not, taking corrective actions is the act of \_\_\_. 1. Taking charge 2. Reviewing results 3. Controlling quality 4. Control of the inputs 91
Controlling quality
The administrator uses ___ as the guidelines to compare the output with the expected results.
1. The facility’s policies and plans of action
2. Goals
3. Stated objectives
4. External judgements
92
The facility’s policies and plans of action
The passage of the Nursing Home Reform Act of 1987 can be viewed as a form of \_\_\_ the nursing home industry. 1. Oppressive measure imposed on 2. Object oriented programming goals for 3. External feedback of 4. Internal feedback of 93
External feedback of
The external environment of the nursing facility consists of \_\_\_. 1. Opportunities 2. Available initiatives 3. Constraints 4. Opportunities and constraints 94
Opportunities and constraints
If something relates meaningfully to a nursing facility, but is something over which the facility has no control, for example, enforcement of the federal certification requirements, it can be said to be ___.
1. Outside the facility’s environment
2. A constriction to the facility being successful
3. A constraint in the external environment
4. An opportunity
95
A contraint in the external environment
Increasing availability of managed care contracts, new niches, and increasing numbers of elderly needing care can be considered to be \_\_\_. 1. Constraints 2. Changes 3. Opportunities 4. Additional requirements 96
Opportunites
Systems analysis is most/equally useful to ___.
1. The administrator
2. The Director of Nursing
3. The head of housekeeping
4. The administrator, director of nursing, and head of housekeeping
97
The administrator, director of nursing, and head of housekeeping
Typically, the output of the nursing home as a system becomes the input for \_\_\_. 1. Psychiatric hospitals 2. Managed care organizations 3. Health maintenance organizations 4. The hospital or the resident's home 98
The hospital or the resident’s home
A nursing home and similar organizations can grow \_\_\_. 1. Within a limited time span 2. Until negative entropy applies 3. Until resources run low 4. Without any time limit 99
Without any time limit
The entropy process is considered a universal law of nature that all organisms ___.
1. Can grow indefinitely
2. Move toward death
3. Can expand
4. Can expand as lon as more inputs are available
100
Move toward death
A a general characteristic of organizations, it has been argued that, in general, organizations seek to \_\_\_. 1. Grow 2. Maintain their current size 3. Shrink as needed 4. Be flexible in adapting to change 101
Grow
Once in place, organizations become creatures of habit and develop a tendency to \_\_\_ change. 1. Embrace 2. Resist 3. Build on 4. Create 102
Resist
The most predictable response of a nursing facility experiencing a "disruptive employee" is to \_\_\_. 1. Hold an inservice 2. Counsel with the employee 3. Let the employee go 4. Contact the EEOC and ask for action 103
Let the employee go
When a nursing facility chain goes from being the leader to being behind the pack, this can likely be attributed to ___.
1. Bullheadedness of top management
2. Overconfidence
3. Lack of enthusiasm
4. A deep reservoir of outmoded attitudes and policies
104
A deep reservoir of outmoded attitudes and policies
