Post midterm. ch 7: Quality

Question 0

who is responsible for the quality of projects?

Answer 0

project managers are responsible for quality management

Question 1

what is the iso9000?

Answer 1

it’s a tool used to measure quality in a business.

provides minimum requirements for an org to meet their quality certification standards

Question 2

what does project quality management help ensure?

3 processes of PQM?

Answer 2

help satisfy stated or implied needs.

1. quality planning (identifying which quality standards are relevant to te project and how to satisfy them)
2. quality assurance (periodically evaluating overall project performance to ensure the project will satisfy quality standards)
3. Quality control (monitoring specific project results to ensure that they comply with the relevant quality standards)

Question 3

Quality Planning is what?

Answer 3

ability to anticipate situations and prepare actions to bring desired outcome.

prevent defects by: selecting proper material; training people; using processes to ensure outcomes; use metrics and CHECKLISTS

Question 4

Quality metrics are what?

Answer 4

allow orgs to measure their performance in certain areas an to compare them over time.

Question 5

What is Quality assurance (QA)

What is the goal?

3 ways to do QA?

Answer 5

includes all activities related to satisfy the relevant quality standards for a project.

the goal is continuous quality improv.

1. Benchmarking
2. Quality audit (structured review of specific activities)
3. Testing

Question 6

When should product testing be performed?

types of testing?

Answer 6

at every phase of the product lifestyle

• unit test
• integration test
• system test
• user acceptance test

Question 7

What is quality control? main outputs if quality control?

Answer 7

the overall system of technical activities that measure the attributes and performance of a process, item, or service to make sure they meet a standard.

• acceptance decisions
• rework
• process adjustments

Question 8

7 quality tools?

Answer 8

1. cause and effect (helps find the root cause of a problem)
2. flow charts
3. check sheets
4. pareto diagrams (helps identify and prioritize problem areas)
5. histograms (bar graph of a distribution of variables)
6. control charts (shows results over time)
7. scatter diagrams (shows relationship between 2 variables)

Question 9

quality control charts and seven run rule are what?

Answer 9

it’s a graphic display of data and the results over time.

7 run rule is if 7 data points in a row are above the mean or below, increasing or decreasing, the process needs to be reexamined for non random problems

Question 10

modern quality management is wht?

Answer 10

• requires customer satisfaction
• prefers prevention to inspection
• recognizes management responsibility for quality

Question 11

5 methods to improve quality?

Answer 11

1. leadership that promotes quality
2. understanding the cost of quality
3. focusing on org influences and workplace factors that affect quality
4. following models to improve quality
5. automation