Ch 3: HR and Comm

Question 0

What is org planning?

Answer 0

identifying, documenting, and assigning project roles, responsibilities, and reporting relationships.

could include project org charts, resource histogram, or responsibility assignment matrix.

Question 1

Project human resource management is what?

processes for this include what?

Answer 1

-making the best use of the people involved in a project

processes include:

• HRP (identifying and documenting project roles, respons, and relationships)
• acquiring the project team
• developing the project team (building skills to enhance project performance)
• managing project team (tracking performance, motivating, feedback, resolving issues)

Question 2

What are RACI charts?

Answer 2

show responsibility for the task, who is accountable for the task, consultation for the task (who has info necessary to complete it), and informed (who needs to be informed with status and results of the task) for project stakeholders.

Question 3

What is resource leveling?

Answer 3

looking at resource allocation over time and fixing over allocation and under allocation

Question 4

Problems with extrinsic motivation?

Answer 4

(is when you punish or reward someone when they do something)

• not sustainable
• you get diminishing returns
• hurts intrinsic motivation

Question 5

What makes projects more likely to succeed? to fail?

Answer 5

succeed:

• expertise (workers special knowledge that others deem important)
• work challenge (capitalizes on a workers enjoyment of doing a task)

fail:

• authority
• money
• penalty

Question 6

Types of power

Answer 6

• coercive (punish, threaten)
• legitimate (authority based)
• expert (knowing your stuff)
• reward (incentives)
• referent (personal charisma)

Question 7

Project communications management processes? (4)

Answer 7

• communications planning (determining the info and communications needs of stakeholders)
• information distribution (making needed info available in timely manner)
• performance reporting (collecting as disseminating performance info)
• administrative closure (generating, gathering, and disseminating info to formalize project completion)

Question 8

Communication management plan?

Answer 8

• what info is shared
• how is info collected/stored
• distribution structure
• format for communicating
• schedule for producing info
• escalation procedure for resolving issues
• revision procedure for updating plan
• access methods for obtaining info

Question 9

what % of message is conveyed through:
Body language
tone
Content?

Answer 9

Body language 58%
tone 35
Content 7

Question 10

number of communication channels formula?

Answer 10

( n ( n - 1 ) ) / 2

as mode people become involved in communication the more channels

Question 11

Task related conflict vs
emotion conflict

Which improves and which depresses team performance?

Answer 11

task is good, emotional is bad

Question 12

5 conflict handling methods?

which is best?

Answer 12

• collaboration (directly face a conflict)
• compromise (use give and take approach)
• smoothing ( de-emphasize areas of difference and emphasize areas of agreement)
• forcing (win / lose agreement)
• withdrawal/avoidance

collaboration is best!