POLC in a Changing Environment

Question 1

What is the omnipotent view?

Answer 1

Managers are directly accountable for the success or failure of an organisation

Question 2

What is the symbolic view?

Answer 2

Managers have only a limited effect on organisational outcomes because of a large number of factors outside management’s control

Question 3

What is the external environment made up of?

Answer 3

Factors and forces outside the organisation that affects performance

Question 4

What is the specific environment?

Answer 4

External forces that have a direct impact on managers decision and organisational goals. These include customers, public pressure points, competitors and suppliers.

Question 5

What is the general environment?

Answer 5

Broad external factors that may affect the firm.

Global, technological, demographic, economic, political/legal, sociocultural (family leave)

Question 6

What is organisational culture?

Answer 6

The shared values, principles, traditions and ways of doing things that influence the way organisational members act

Question 7

How do you manage stakeholder relationships?

Answer 7

1) identify key stakeholders
2) explore the interest and concern of each stakeholder
3) determine how critical each stakeholder is to the organisation
4) develop a specific approach to manager each stakeholder relationship