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PMP BOK Study > PMP Study from Coursera - 4 > Flashcards

PMP Study from Coursera - 4 Flashcards

1
Q

A project in which inadequate handoff or transition on the project deliverables occurs

A

Abandoned Project

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2
Q

Pre-established standards or requirements that a product, service, or process must meet

A

Acceptance Criteria

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3
Q

Something that is easily used, accessed, or adapted for use by people experiencing disabilities

A

Accessible

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4
Q

A task that needs to be completed

A

Action Item

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5
Q

Metrics that indicate whether or not a product, service, or process is accepted and used

A

Adoption Metrics

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6
Q

Support for and protection of a team in the face of out-of-scope requests or criticism from leadership

A

Air cover

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7
Q

The process of answering business questions, discovering relationships, and predicting outcomes based on the analysis of data

A

Analytics

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8
Q

A situation that occurs when two parties settle on a so-called solution but the end product still suffers

A

Bad compromise

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9
Q

A type of chart that uses color and length to compare categories in a data set; useful for comparing values

A

Bar chart

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10
Q

A technical issue

A

Bug

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11
Q

A line chart that measures the time against the amount of work done and the amount of work remaining; useful for projects that require a granular, broken-down look at each task

A

Burndown chart

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12
Q

Anything that alters or impacts the tasks, structures, or processes within a project

A

Change

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13
Q

A record of all notable changes on a project

A

Change log

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14
Q

The qualities or features that make up and distinguish a person, like honesty, integrity, and kindness

A

Character

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15
Q

People working together on an activity

A

Collaboration

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16
Q

A type of data bias that refers to the tendency to search for information that confirms preexisting beliefs

A

Confirmation bias

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17
Q

Refers to Jay A. Conger’s four-step approach to effectively persuade and influence another person to consider new ideas: establish credibility, frame for common ground, provide evidence, and connect emotionally

A

Conger’s four steps

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18
Q

An ongoing effort to improve products or services; begins with recognizing when processes and tasks need to be created, eliminated, or improved

A

Continuous Improvement

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19
Q

An experiment or observation designed to minimize the effects of variables

A

Control

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20
Q

The difference between actual cost and budgeted cost

A

Cost variance

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21
Q

The sequence of steps a user follows to accomplish tasks in a product

A

Critical user journey

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22
Q

A metric that indicates how well the project delivered what it set out to do and how well it satisfies customer and stakeholder needs

A

Customer satisfaction score

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23
Q

A type of user interface—typically a graph or summary chart— that provides a snapshot view of a project’s progress or performance

A

Dashboard

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24
Q

A collection of facts or information; the numbers and feedback available about different aspects of a project

A

Data

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25
Q

The collection, transformation, and organization of data to draw conclusions, make predictions, and drive informed decision-making

A

Data analysis

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26
Q

A type of error that is influenced by one’s inherent beliefs

A

Data bias

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27
Q

The well-founded standards of right and wrong that dictate how data is collected, shared, and used

A

Data ethics

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28
Q

The act of protecting a data subject’s information and activity any time a data transaction occurs

A

Data privacy

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29
Q

A graphical representation of information to facilitate understanding

A

Data visualization

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30
Q

Techniques used to make decisions based on actual data

A

Data-driven improvement frameworks

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31
Q

A quality indicating team members are reliable and complete their work on time

A

Dependability

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32
Q

Tasks, activities, or milestones that are reliant on one another

A

Dependencies

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33
Q

The process of managing interrelated tasks and resources within a project to ensure that the overall project is completed successfully, on time, and on budget

A

Dependency management

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34
Q

Anything that alters the original course of action

A

Deviation

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35
Q

Dependencies that could occur on their own, but the team saw a need to make those dependencies reliant on one another

A

Discretionary dependencies

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36
Q

The set of differences each individual possesses, whether visible or invisible, that gives them a unique perspective on the world and their work

A

Diversity

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37
Q

The five steps to take when working toward continuous improvements: define, measure, analyze, improve, and control

A

DMAIC

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38
Q

The amount of time it takes to complete or produce something

A

Duration

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39
Q

Rare outliers that the original requirements of the project didn’t account for; deals with the extreme maximums and minimums of parameters

A

Edge case

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40
Q

Metrics that indicate the degree to which a product or service is used—the frequency of use, amount of time spent using it, and the range of use

A

Engagement metrics

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41
Q

The process of enlisting the help of higher-level project leadership or management to remove an obstacle, clarify or reinforce priorities, and validate next steps

A

Escalation

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42
Q

A form of leadership that promotes and values honesty, justice, respect, community, and integrity

A

Ethical leadership

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43
Q

Refers to one’s ability to communicate with others

A

Expressiveness

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44
Q

Asks that are reliant on outside factors, like regulatory agencies or other projects

A

External dependencies

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45
Q

A survey in which users provide feedback on features of a product that they like or dislike

A

Feedback survey

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46
Q

An unforeseen circumstance that prevents someone from fulfilling a contract due to a major crisis

A

Force majeure

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47
Q

A project-tracking visual that is useful for staying on schedule; ideal for projects with many dependencies and larger project teams

A

Gantt chart

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48
Q

Metrics that relate to different aspects of the user’s overall satisfaction with a product or service

A

Happiness metrics

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49
Q

The one-sentence main point that illustrates a slide

A

Headline

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50
Q

The one-sentence main point that illustrates a slide

A

Headline

51
Q

Refers to the level of personal history between oneself and another person

A

History

52
Q

The belief that the results of one’s work matter and create change

A

Impact

53
Q

A presentation guided by a deck or slideshow that shows key stakeholders the value that’s been added by the project

A

Impact report

54
Q

A form of leadership where everyone’s unique identity, background, and experiences are respected, valued, and integrated into how the team operates

A

Inclusive leadership

55
Q

The practice or policy of including people who might otherwise be excluded or marginalized

A

Inclusivity

56
Q

The ability to alter another person’s thinking or behaviors

A

Influencing

57
Q

A conversation opener that sets a person up for success with their audience

A

Influencing statement

58
Q

A visual representation of information or data intended to present information quickly and clearly

A

Infographic

59
Q

An organizational source of power that refers to one’s level of access and control over information

A

Information

60
Q

The relationship between two tasks within the same project

A

Internal dependencies

61
Q

A type of data bias that refers to the tendency to always interpret ambiguous situations as either negative or positive

A

Interpretation bias

62
Q

A known and real problem that may affect the ability to complete a task

A

Issue

63
Q

Refers to the power drawn from one’s expertise in certain subjects, unique abilities and skill sets, and ability to learn new things

A

Knowledge

64
Q

A measurable value that demonstrates how effective a company is at achieving business objectives

A

Key performance indicator (KPI)

65
Q

The bottom or side section of a chart that gives a small description of each section

A

Legend

66
Q

A type of chart that displays information as a series of data point markers; helpful for showing trends and behaviors over set periods of time or overall

A

Line chart

67
Q

Tasks that are legally or contractually required

A

Mandatory dependencies

68
Q

A quantifiable measurement that is used to track and assess a business objective

A

Metric

69
Q

An important point within the project schedule that indicates progress and usually signifies the completion of a deliverable or phase of the project

A

Milestone

70
Q

The people one is connected with professionally and personally

A

Network

71
Q

A project in which the project deliverables and tasks cannot be completed

A

Never-ending project

72
Q

A type of data bias that refers to the tendency for different people to observe different things

A

Observer bias

73
Q

A productivity metric that helps illustrate to clients and stakeholders how the project is progressing and when they can expect certain deliverables to be ready

A

On-time completion rate

74
Q

A four-step process that focuses on identifying a problem, fixing the issue, assessing whether the fix was successful, and fine-tuning the final fix; stands for: plan, do, check, and act

A

PDCA

75
Q

A four-step process that focuses on identifying a problem, fixing the issue, assessing whether the fix was successful, and fine-tuning the final fix; stands for: plan, do, check, and act

A

PDCA

76
Q

A type of chart divided into sections that each represent a portion of a whole; useful for making comparisons

A

Pie chart

77
Q

A collection of programs and projects across a whole organization

A

Portfolio

78
Q

A tool used to prioritize project risks

A

Probability and impact matrix

79
Q

The practice of identifying, analyzing, and improving existing processes to enhance performance, meet best practices, or optimize consumer experiences

A

Process improvement

80
Q

Metrics that track the effectiveness and efficiency of a project, including items like tasks, milestones, projections, and duration

A

Productivity metrics

81
Q

A collection of projects

A

Program

82
Q

A document that describes what the team did, how they did it, and what they delivered; evaluates the quality of work and the project’s performance with respect to budget and schedule

A

Project closeout report

83
Q

A process performed to formally complete a project, the current phase, and contractual obligations

A

Project closing

84
Q

An update that gives an overview of all of a project’s common elements and summarizes them at a given point in time

A

Project status report

85
Q

An activity that needs to be accomplished within a set period of time

A

Project task

86
Q

A prediction of a future outcome—such as future productivity trends, project durations, costs, performance, or quality—based on current information; also called a forecast

A

Projection

87
Q

An individual’s perception of the consequences of taking an interpersonal risk

A

Psychological safety

88
Q

Information about subjective qualities that can’t be measured with numerical data

A

Qualitative data

89
Q

Refers to when the outlined requirements for the deliverable are fulfilled and meet or exceed the needs and expectations of customers

A

Quality

90
Q

A review process that evaluates whether a project is moving towards delivering a high-quality service or product; also called QA

A

Quality Assurance

91
Q

Techniques used to ensure quality standards when a problem is identified; also called QC

A

Quality control

92
Q

Metrics that relate to achieving acceptable outcomes, such as number of changes, issues, and cost variance

A

Quality metrics

93
Q

The actions of the project manager or team to establish and conduct a process for identifying and determining exactly which standards of quality are relevant to the project as a whole and how to satisfy them

A

Quality planning

94
Q

Requirements, specifications, or guidelines that can be used to ensure that materials, products, processes, and services are fit for achieving the desired outcome

A

Quality standards

95
Q

Statistical and numerical facts

A

Quantitative data

96
Q

A report that follow a traffic light pattern to indicate progress and status: “red” indicates there are critical issues that need resolution, “amber/yellow’ means that there are potential issues with schedule or budget, and “green” means the that the project is on track

A

RAG status report

97
Q

A meeting in which project teams discuss successes, failures, and possible future improvements on a project

A

Retrospective

98
Q

A potential event that could occur and impact a project

A

Risk

99
Q

A way to measure potential future loss resulting from a specific activity or event

A

Risk exposure

100
Q

The process of identifying, evaluating, and addressing potential risks and issues that could impact a project

A

Risk management

101
Q

A table or chart that contains a list of risks

A

Risk register

102
Q

A project-tracking visual that is useful for high-level tracking of large milestones

A

Roadmap

103
Q

A strategy used to help manage actions after risks arise; stands for resolved, owned, accepted, and mitigated

A

ROAM technique

104
Q

An acronym used in data ethics best practices to ensure that data is reliable, original, comprehensive, current, and cited

A

ROCCC

105
Q

One’s position within an organization or team

A

Role

106
Q

A type of data bias in which the sample isn’t representative of the population as the whole

A

Sampling bias

107
Q

When changes, growth, and other factors affect a project’s scope

A

Scope creep

108
Q

An observable change

A

Signal

109
Q

A way to clue the audience in to where a presentation is going and what to expect

A

Signpost

110
Q

A type of bar chart that can show part-to-whole variables simultaneously; useful when comparing numerical information; also called a marimekko chart

A

Stacked bar chart

111
Q

The process of turning facts into narrative to communicate something to an audience

A

Storytelling

112
Q

A group of people who plan work, solve problems, make decisions, and review progress in service of a specific project or objective

A

Team

113
Q

The forces, both conscious and unconscious, that impact team behavior and performance

A

Team dynamics

114
Q

An effective, collaborative way of working in which each person is committed to and heading towards a shared goal

A

Teamwork

115
Q

A sequence of steps and its expected results

A

Test case

116
Q

Refers to setting a time limit

A

Timeboxing

117
Q

Refers to taking a moment away from the project to regroup and adjust the game plan

A

Timeout

118
Q

A method of following the progress of project activities

A

Tracking

119
Q

Conflicts that occur when two peers or groups can’t come to an agreement and neither party is willing to give in

A

Trench wars

120
Q

A trial that helps a business make sure a product or solution works for its users; also called a UAT

A

User acceptance test

121
Q

An informal, general explanation of a feature written from the perspective of the end user

A

User story

122
Q

People in an organization who work toward a common goal; based on and assigned by organizational or managerial hierarchy

A

Work groups

123
Q

Refers to how others perceive a person overall

A

Reputation

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