Planning and goal setting (Chapter 2)

Question 1

1 (why?)

Answer 1

Provides a direction
-for employees to focus their energy, time and resources to work towards the goal

Question 2

2 (why?)

Answer 2

Reduces uncertainty
-anticipate possible scenarios and changes, develop responses or change plans to meet the needs of the situation

Question 3

3 (why?)

Answer 3

Minimises wastes and redundancy
-less duplication and overlap of work, resources are better utilised

Question 4

4 (why?)

Answer 4

Establishes goals/standards used in control function
-goals set in planning function are used as benchmark during the control function

Question 5

Breadth

Answer 5

Strategic (wide)
-Establishes overall goal
-Long term, directional, single use

Operational (narrow)
-Specify details to achieve overall goal
-Short term, specific, standing/single use

Question 6

Time frame

Answer 6

Short term (< 1 year)
Medium term (1 to 3 years)
Long term (> 3 years)

Question 7

Specificity

Answer 7

Directional
-plan is flexible
-sets out general guidelines

Specific
-plan is clearly defined

Question 8

Frequency of use

Answer 8

Single use
-one-time plan specifically designed to meet the needs of a unique situation

Standing
-ongoing plan that provides guidance for activities performed repeatedly