Managers and you in the workplace (Chapter 1) Flashcards
Top managers
At or near the upper level of the organisation
Make organisation-wide decisions, set goals and plans that affect the entire organisation
CEOs, managing director, president
Middle managers
Between the top level and lowest level of management
Manage the work of first-line managers
Vice president of marketing and sales
↑
Head of marketing department
↓
Marketing manager
First-line managers
Lowest level of management
Manage work of non-managerial employees
Managers, assistant managers, supervisors
Characteristics of organisations
- Distinct purpose
- People
- Deliberate structure
Efficiency
-Why efficiency?
Doing things right
Getting the most output from the least amount of inputs
-Resource are scarce
Effectiveness (not concerned with…)
Doing the right things
Completing activities so that organisational goals are attained
(not concerned with how long it takes to complete the activities or the resources used)
Planning (mapping out a route before starting a journey)
1) define goals
2) establishing strategies
3) developing plans
Organising (putting together the pieces of a puzzle to create a clear picture of how things should work)
assigning tasks, arranging resources
Leading
1)working with and through people
2)solve problems, guide, coach, clear communication
Controlling (checking your progress on a journey and adjusting course if you veer off track)
1) monitoring
2) comparing
3) correcting
Conceptual skills
Top management
-ability to think and conceptualise about abstract and complex situations
Human skills
All levels of management
-ability to work well with other people individually and in a group
Technical skills
First-line and middle managers
-job-specific knowledge and techniques needed to perform specific tasks proficiently
