Controlling activities and operations (chapter 6)

Question 1

What do we measure

Answer 1

Keeping cost within budget, quantity and quality of units, employee absenteeism, productivity levels etc…

Question 2

How do we measure?

Answer 2

Personal observation, statistical report, oral or written report etc…

Question 3

Compare
-what is…

Answer 3

compare actual performance against standard
-The range between the actual performance and the target/standard is the range of variation

Question 4

2 types of corrective action

Answer 4

Immediate corrective action
-Corrects problems at once to get performance back on track

Basic corrective action
-Determines how and why performance deviated (root cause) before correcting the source of deviation

Question 5

Revise standard

Answer 5

-Actual performance has surpassed the target or way below the standard or target
-Could mean that target set was not realistic

Question 6

3 types of control

Answer 6

Feedforward control
- Managers put in place before a problem occurs (just in case)

Concurrent control
- Manager use while the problem is occurring
- to minimise the problem
- to ensure that the problem is kept under control

Feedback control
- Managers implement after the problem has occurred